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Jun 13, 2015 1:24 PM in response to sexymom04by alex_h1,Hello there,
Thanks for using Apple Support Communities.
If you're having an issue with updating your iPhone over the air, then I recommend trying to update it by using iTunes on a computer. To do this, you will need to follow the directions below.
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
- Install the latest version of iTunes on your computer.
- Plug in your device to your computer.
- In iTunes, select your device.
- In the Summary pane, click Check for Update.

- Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
Take care,
Alex H.
