LMR007

Q: analyse my crash reports? 10.10.3

Hi,

 

My macbook (late 2012) keeps crashing since last may or something. With just a couple of apps running like safari-mail-calender open, then starting a movie by VLC, then boom. Happened couple of times now.

 

When I grab my logs from /Library/Logs/DiagnosticReports can anyone help me analyse them to see what went wrong?

 

Thanks!

MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.3)

Posted on Jun 11, 2015 1:53 PM

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Q: analyse my crash reports? 10.10.3

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Jun 11, 2015 2:05 PM in response to LMR007
    Level 10 (271,382 points)
    Desktops
    Jun 11, 2015 2:05 PM in response to LMR007

    Reinstalling OS X Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Reinstalling OS X Without Erasing the Drive

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.

     

    Reinstall OS X: Select Reinstall OS X and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    Alternatively, see:

     

    Reinstall OS X Without Erasing the Drive

     

    Choose the version you have installed now:

     

    OS X Yosemite- Reinstall OS X

    OS X Mavericks- Reinstall OS X

    OS X Mountain Lion- Reinstall OS X

    OS X Lion- Reinstall Mac OS X

     

         Note: You will need an active Internet connection. I suggest using Ethernet

                     if possible because it is three times faster than wireless.


    If Safari is slow, stops responding, quits unexpectedly, or has other issues

    Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

    Multiple applications quit unexpectedly or fail to launch


  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 11, 2015 2:33 PM in response to LMR007
    Level 10 (208,000 points)
    Applications
    Jun 11, 2015 2:33 PM in response to LMR007

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jun 11, 2015 3:08 PM in response to LMR007
    Level 9 (52,531 points)
    Mac OS X
    Jun 11, 2015 3:08 PM in response to LMR007

    If your MBP experienced a kernel panic, use these Apple instructions to log it and post it for review:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by LMR007,

    LMR007 LMR007 Jun 11, 2015 11:17 PM in response to LMR007
    Level 1 (0 points)
    Jun 11, 2015 11:17 PM in response to LMR007

    Hi all. Thanks for the replies. I did run the extended hardware check last night and it gave no errors - all was fine.

     

    Linc I did what you told me. Here is the link to the kernel panic report of the latest one on june 11 http://pastebin.com/zq0pRqj2

     

    Thanks again.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 12, 2015 5:46 AM in response to LMR007
    Level 10 (208,000 points)
    Applications
    Jun 12, 2015 5:46 AM in response to LMR007

    Any or all of the following third-party system modifications may be contributing to the problem:

    Soundgrid

    Logitech Control Center

    LittleSnitch


    If the panic is recurrent, check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Restart the computer and test after each uninstallation.

    Back up all data before making any changes.

  • by LMR007,

    LMR007 LMR007 Jun 13, 2015 12:45 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 13, 2015 12:45 AM in response to Linc Davis

    Thanks!

     

    As the crashes occurred once a 2 weeks I will come back here in a month or so with a reply.

     

    Thanks a lot for your help.

  • by LMR007,

    LMR007 LMR007 Jul 6, 2015 6:54 AM in response to LMR007
    Level 1 (0 points)
    Jul 6, 2015 6:54 AM in response to LMR007

    Hi again,

     

    I deleted all the sound grid stuf. It was part of the waves sound engineering software I once ran. Though the name still pops up in the crash report. Today I had my first crash since the last one, nearly a month ago. http://pastebin.com/pZ7k6rar

     

    Im about to leave for holidays so Ill go on with the problem in a couple of weeks. I keep you updated. 

     

    Thanks/