As soon as I plug my iPhone 6, into my computer, iTunes freezes. I have to force quit (task master) Syncing with Wi-Fi also does not work. Please help.
iPhone 6
After spending an hour or so on this issue, reading multiple threads, trying multiple options I finally see your #4 bullet point and I realize you may be on to something...that was my problem!!! I never thought to get ride of the 30 podcasts that was on my iphone before trying to sync!!! PROBLEM SOLVED! Thank you, Pedro!
Hello there, ymbangel.
When iTunes becomes unresponsive after connecting an iPhone to your computer, the following Knowledge Base article offers up some great, in-depth steps for troubleshooting:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support.
Start with these initial recommendations:
Follow the steps below to troubleshoot the issue:
- Install any available software updates for your computer.
- OS X: Use Software Update.
- For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
- Update iTunes to the latest version.
- OS X: Use Software Update or download iTunes from the Apple website.
- For Windows: Use Apple Software Update for Windows or download iTunes from the Apple website.
- Test with automatic syncing disabled.
Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
- For OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
- For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset Sync History on OS X or on Windows.
- Check your device for podcasts. If there are any podcasts, manually delete all podcast episodes from the device by sliding your finger across the podcast episode's name and tapping Delete. Once all podcasts are removed from your device, reconnect it to the computer, open iTunes, and test.
- If possible, test to see if connecting your device to a different computer with the latest version of iTunes installed resolves the issue.
- Test with iTunes plug-ins removed.
- Quit iTunes.
- Navigate to the following folder, based on your operating system:
Windows XP:C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iTunes Plug-ins
Windows Vista or Windows 7:C:\Users\[username]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins
Mac OS X:
~/Library/iTunes/iTunes Plug-ins/Library/iTunes/iTunes Plug-ins- If any files are in this folder, move them to the Desktop temporarily.
- Open iTunes and test to see if the issue is resolved. If so, you may leave these iTunes plug-ins removed. If you wish to re-use these iTunes plug-ins, consult the vendor for the iTunes plug-ins to see if any updates are available.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
As soon as I plug in my iPhone 6, iTunes freezes. I have to force quit (task master) Help please.
