Not all devices show Capsule connected to the Internet, why?

mgjefferies wrote:

I have an AirPort Time capsule used as a wifi source for iPad, 2 iPods, Mac mini and Macbook Air. The Airport utility shows the mini is connected to the internet via the capsule but the iPad and the MacBook Air says the internet is disconnected. What do I do to ensure this is connected for all devices using the wifi?

If you have a pure modem.. or a bridged modem router .. the TC will act as a WAP only.. and just one IP can be delivered to the network.. the first device to join gets it.. nothing else will.

So I think you have the setup wrong.

Tell us exactly what modem router you have??

Make and model please?

What model is the TC? A1xxx from the base.

How is it working in the network.. ?? Is it DHCP and NAT or Off (bridge mode). ??

We have found with power outage or something the Airports do occasionally sort of bounce their settings.. If it is in bridge it is wrong.. it must be in router mode.. but your setup might cause double NAT problems.. unfortunately that is the nature of the beast and nothing you can do about it.. you are effectively sharing a network connection with many other people.

What I need is a couple of screenshots.. this is easy to do.. on the mac hold down Command + Shift and then number 4. Then place the mouse pointer in one corner of the item on the screen.. hold the mouse button.. drag to the opposite corner.. release the mouse.. a screenshot will be saved on the desktop..of just what you want.

Open the airport utility and take a screenshot of the Airport.. whatever it is.. with the summary page showing.. ie you have click the AIrport icon.

eg

Post it using the little camera on the menu area and it will allow you to select the screenshot.. this is a great boon of these discussion areas.. posting pictures are worth thousands of words as they say.

From this I can determine a lot of what is wrong.. if you click edit and also give me the screenshot of the network tab and wireless tab and internet tab.. I can work out everything.

It doesn't appear to have anything much wrong..

Please just do a reboot of everything first.. power everything off.. then restart the modem device.. followed 2min later by the TC.. then the clients.. tell me if that works.

In a computer.. open a terminal and type

traceroute 8.8.8.8

Copy and paste the result here.

Mine looks like this.

traceroute 8.8.8.8

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

1 gargoyle (192.168.2.254) 0.964 ms 0.814 ms 0.734 ms

2 adsl03.mel01.eftel.com (203.123.68.34) 60.839 ms 61.338 ms 56.881 ms

3 tge0-0-0-302.core0.mel.dft.com.au (203.123.68.25) 49.862 ms * 70.287 ms

4 202.61.240.78 (202.61.240.78) 67.530 ms 75.570 ms 58.717 ms

5 177.4.148.122.network.m2core.net.au (122.148.4.177) 69.985 ms 63.442 ms

225.2.2.123.network.m2core.net.au (123.2.2.225) 55.152 ms

6 74.125.52.41 (74.125.52.41) 54.587 ms

177.4.148.122.network.m2core.net.au (122.148.4.177) 53.918 ms

74.125.52.41 (74.125.52.41) 46.180 ms

7 * 74.125.52.41 (74.125.52.41) 47.425 ms

72.14.237.11 (72.14.237.11) 61.579 ms

8 216.239.41.5 (216.239.41.5) 86.470 ms

216.239.41.17 (216.239.41.17) 54.116 ms

216.239.41.83 (216.239.41.83) 57.729 ms

9 209.85.244.15 (209.85.244.15) 54.846 ms

google-public-dns-a.google.com (8.8.8.8) 88.162 ms

209.85.142.219 (209.85.142.219) 81.214 ms

The important part is in bold.. I can see that I have only one nat router.. what I am wanting to see is how many routers there are in your setup.

If you have no luck..

Just try what happens when you change from bridge.. which is what you are now.. to router..

So I want you actually to do a major change.. your current names can cause issues..

So please follow these instructions.

Start from a factory reset. No files are lost on the hard disk doing this.

Factory reset universal

Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.

N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.

Setup the TC again.

Then redo the setup from the computer with Yosemite.

1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

eg TCgen5 for basestation and TCwifi wireless name.

If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.

2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.

Run the setup wizard and if you need to put the TC into router mode try that.. so instead of bridge the network tab must show.. dhcp and nat.

The DHCP range should be different to your current one.. default 10.0.1.x will be fine.

It should then work fine..

I am lost.. I can explain one effect but you seem to have a mix of working and non working clients.. and that is hard.. clearly the test above failed..

So do the full reset and see how you go.. no luck just give me as much info as you can.. I want to see local IP as well as TC setup.