Mac suddenly slowed down

Question

Tay2789 Author

Level 1

0 points

Mac suddenly slowed down

EtreCheck version: 2.2 (132)

Report generated 6/12/15, 4:52 PM

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Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

MacBook Pro - model: MacBookPro11,3

1 2.3 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 675 - SN = D863461Y23EF9CPA1

Video Information: ℹ️

Intel Iris Pro

Color LCD 2880 x 1800

NVIDIA GeForce GT 750M - VRAM: 2048 MB

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:6:28

Disk Information: ℹ️

APPLE SSD SM0512F disk0 : (500.28 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.05 GB (184.74 GB free)

Core Storage: disk0s2 499.42 GB Online

USB Information: ℹ️

Apple Internal Memory Card Reader

Western Digital My Passport 0741 2 TB

EFI (disk2s1) <not mounted> : 210 MB

Time Machine (disk2s2) /Volumes/Time Machine : 2.00 TB (1.39 TB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.brother.LOGINserver.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.160 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.160 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.2.2 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

Safari Extensions: ℹ️

MacCost

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.05 GB Disk used: 314.31 GB

Destinations:

My Passport [Local]

Total size: 2.00 TB

Total number of backups: 49

Oldest backup: 2014-01-02 16:23:33 +0000

Last backup: 2015-06-12 05:46:18 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.05 GB X 3)

Top Processes by CPU: ℹ️

5% firefox

5% WindowServer

3% Activity Monitor

3% backupd

2% plugin-container

Top Processes by Memory: ℹ️

1.08 GB kernel_task

868 MB firefox

147 MB mds_stores

147 MB WindowServer

147 MB Google Drive

Virtual Memory Information: ℹ️

8.82 GB Free RAM

7.17 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jun 12, 2015, 04:46:00 PM Self test - passed

Jun 12, 2015, 04:33:30 PM /Library/Logs/DiagnosticReports/firefox_2015-06-12-163330_[redacted].cpu_resour ce.diag [Click for details]

Jun 12, 2015, 01:11:36 PM /Library/Logs/DiagnosticReports/firefox_2015-06-12-131136_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 11:43:17 PM /Library/Logs/DiagnosticReports/firefox_2015-06-11-234317_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 10:58:02 PM /Library/Logs/DiagnosticReports/firefox_2015-06-11-225802_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 10:26:44 PM /Library/Logs/DiagnosticReports/firefox_2015-06-11-222644_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 10:23:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-06-11-22 2353_[redacted].crash

Jun 11, 2015, 10:00:06 PM /Library/Logs/DiagnosticReports/firefox_2015-06-11-220006_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 01:32:40 PM /Library/Logs/DiagnosticReports/firefox_2015-06-11-133240_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 01:27:22 PM /Library/Logs/DiagnosticReports/firefox_2015-06-11-132722_[redacted].hang

Jun 11, 2015, 11:25:26 AM /Library/Logs/DiagnosticReports/firefox_2015-06-11-112526_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 01:17:36 AM /Library/Logs/DiagnosticReports/firefox_2015-06-11-011736_[redacted].cpu_resour ce.diag [Click for details]

Jun 11, 2015, 01:09:07 AM /Library/Logs/DiagnosticReports/firefox_2015-06-11-010907_[redacted].hang

Jun 11, 2015, 01:09:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-06-11-01 0905_[redacted].crash

Jun 11, 2015, 12:26:31 AM /Library/Logs/DiagnosticReports/firefox_2015-06-11-002631_[redacted].cpu_resour ce.diag [Click for details]

Jun 10, 2015, 06:34:24 PM /Library/Logs/DiagnosticReports/firefox_2015-06-10-183424_[redacted].cpu_resour ce.diag [Click for details]

Jun 10, 2015, 05:04:18 PM /Library/Logs/DiagnosticReports/firefox_2015-06-10-170418_[redacted].cpu_resour ce.diag [Click for details]

Jun 10, 2015, 11:24:08 AM /Library/Logs/DiagnosticReports/firefox_2015-06-10-112408_[redacted].cpu_resour ce.diag [Click for details]

Jun 10, 2015, 12:08:15 AM /Library/Logs/DiagnosticReports/firefox_2015-06-10-000815_[redacted].cpu_resour ce.diag [Click for details]

Posted on Jun 12, 2015 2:10 AM

Reply

Answer 1

D.Cohen

Level 6

8,588 points

Jun 12, 2015 2:13 AM in response to Tay2789

Try these steps:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disc and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there:How to Reset NVRAM on your Mac - Apple Support

Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295

Hope this helps!

Reply

Answer 2

Tay2789 Author

Level 1

0 points

Jun 12, 2015 2:38 AM in response to D.Cohen

Hi D.Cohen

I've tried the steps you have mentioned except for the system management controller but no repair was required as the volume appeared to be ok.

However my computer is still slow, particularly safari?

Reply

Answer 3

Linc Davis

Level 10

209,565 points

Jun 12, 2015 6:36 AM in response to Tay2789

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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