User profile for user: Peace Olivia
Peace Olivia Author
User level: Level 1
0 points

MacBook Air Preview quits unexpectedly

I am using MacBook Air OS X 10.9.5. Bought it in September 2014.
The application Preview started to have problem since 2 weeks ago, probably after i updating some recommended updates by AppStore. Since 2 weeks ago, whenever i click on a picture to view the picture, an alert bar pops out, saying "Preview quit unexpectedly. Click Reopen to open the application again. This report will be sent to Apple automatically." Apparently after i click the Reopen, the Preview still can't work normally. I am not able to view any photo, even though i am not running the Preview with any other application. Had tried many methods which are working for other MacBook users, but i still fail to make my Preview function normally. Hope that someone could do me a favour with this. Many thanks...

MacBook Air, OS X 10.9.5

Posted on Jun 12, 2015 12:30 AM

Reply
5 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Jun 12, 2015 8:00 AM in response to Peace Olivia

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply
User profile for user: Peace Olivia
Peace Olivia Author
User level: Level 1
0 points

Jun 13, 2015 7:29 AM in response to Linc Davis

Thank you so much for your reply.

Below are the information:


Step 1:

http://pastebin.com/HT27aKK0


Step 2:

Process: Preview [254]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Identifier: com.apple.Preview

Version: 7.0 (826.4)

Build Info: Preview-826004000000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [141]

Responsible: Preview [254]

User ID: 501



Date/Time: 2015-06-04 18:29:36.926 +0800

OS Version: Mac OS X 10.9.5 (13F1077)

Report Version: 11

Anonymous UUID: abcdefghij





Crashed Thread: 6 Dispatch queue: com.apple.root.high-priority



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000c



VM Regions Near 0xc:

-->

__TEXT 000000010238b000-000000010256f000 [ 1936K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview



Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff85eb5a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff85eb4d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8e525f15 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8e525539 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8e524e75 CFRunLoopRunSpecific + 309

5 com.apple.HIToolbox 0x00007fff8d099a0d RunCurrentEventLoopInMode + 226

6 com.apple.HIToolbox 0x00007fff8d0997b7 ReceiveNextEventCommon + 479

7 com.apple.HIToolbox 0x00007fff8d0995bc _BlockUntilNextEventMatchingListInModeWithFilter + 65

8 com.apple.AppKit 0x00007fff8bddf24e _DPSNextEvent + 1434

9 com.apple.AppKit 0x00007fff8bdde89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

10 com.apple.AppKit 0x00007fff8bdd299c -[NSApplication run] + 553

11 com.apple.AppKit 0x00007fff8bdbd783 NSApplicationMain + 940

12 libdyld.dylib 0x00007fff89c005fd start + 1



Thread 1:

0 libsystem_kernel.dylib 0x00007fff85eb9e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff86cb2f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff85eba662 kevent64 + 10

1 libdispatch.dylib 0x00007fff8bca8421 _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x00007fff8bca8136 _dispatch_mgr_thread + 52



Thread 3:: Dispatch queue: NSOperationQueue 0x600000235340

0 libsystem_kernel.dylib 0x00007fff85eb5a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff85eb4d18 mach_msg + 64

2 com.apple.CoreServices.OSServices 0x00007fff88910e8d SFLCopySandboxExtension_rpc + 124

3 com.apple.CoreServices.OSServices 0x00007fff88910da0 SFLRemoteEntry::CopySandboxExtension(unsigned int) + 66

4 com.apple.CoreServices.OSServices 0x00007fff88910d31 _SFLItemCopySandboxExtension + 71

5 com.apple.LaunchServices 0x00007fff85df6fee LSSharedFileListItemResolve + 904

6 com.apple.AppKit 0x00007fff8c0c41d4 __85-[_NSRecentDocumentInfo resolveByMountingVolumesIfNecessary:queue:completionHandler:]_block_invoke + 81

7 com.apple.Foundation 0x00007fff86d2d6d5 -[NSBlockOperation main] + 75

8 com.apple.Foundation 0x00007fff86d0cec1 -[__NSOperationInternal _start:] + 631

9 com.apple.Foundation 0x00007fff86d0cb6b __NSOQSchedule_f + 64

10 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

11 libdispatch.dylib 0x00007fff8bcaa7e3 _dispatch_async_redirect_invoke + 154

12 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

13 libdispatch.dylib 0x00007fff8bca8082 _dispatch_root_queue_drain + 326

14 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

15 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

16 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff85eb9e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff86cb2f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 5:: Dispatch queue: CA::CG::Queue

0 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234002e56a3 USC::CShaderInstruction::Init() + 147

1 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234002eab59 USC::CShaderInstructionList::AddInstruction(USC::CShaderInstruction&) + 67

2 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234002c3f31 USC::CShaderCompiler::ListPatternMatch(USC::CShaderInstructionList*, USC::CShaderInstructionList*, USC::CShader*) const + 8589

3 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234002b5269 USC::CShaderCompiler::FuncPatternMatch(USC::CShaderFunction*, USC::CShader*) const + 83

4 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234002b51ec USC::CShaderCompiler::PatternMatch(USC::CShader*) const + 88

5 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234002cda51 USC::CGen6ShaderCompiler::Compile(USC::CShader*) + 977

6 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x000012340000269a USC::CompileVertexShaderOpenGL(void*, USC::OPTIMIZER_LEVEL, USC::SCompilerInputStateVertexShaderOpenGL const*, USC::SCompilerOutputVertexShaderOpenGL_Gen7*&) + 168

7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003b8f24 USC::IM_Shader::Compile(void*, GFXCORE_FAMILY, void*) + 688

8 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003367a6 intelUpdateCtxSysProgramCommon(GLDContextRec*, GLDProgramRec*, GLDPipelineProgramRec*, void*, ShaderInfoCacheRec*, unsigned int) + 1118

9 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003361e4 glrUpdateCtxSysVertexProgram + 24

10 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x000012340031d46f gpusLoadCurrentPipelinePrograms + 484

11 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003a339c updateDispatch + 1728

12 GLEngine 0x00007fff899ba2a0 gleDoDrawDispatchCore + 502

13 GLEngine 0x00007fff8996eda1 gleDrawArraysOrElements_Entries_Body + 123

14 GLEngine 0x00007fff89968b71 glDrawRangeElements_Exec + 197

15 com.apple.QuartzCore 0x00007fff85580105 CA::OGL::GLContext::draw_elements(CA::OGL::PrimitiveMode, unsigned int, unsigned short const*, CA::OGL::Vertex const*, unsigned int, unsigned int, CA::OGL::ClipPlane const*) + 397

16 com.apple.QuartzCore 0x00007fff8557ff42 CA::OGL::Context::array_flush() + 62

17 com.apple.QuartzCore 0x00007fff8559dc12 CA::OGL::emit_combine(CA::OGL::Context&, CA::OGL::TextureFunction, CA::OGL::Surface*, int, CA::OGL::Surface*, int, CA::OGL::Surface*, int, CA::Shape const*, CA::Vec4<float> const&) + 1360

18 com.apple.QuartzCore 0x00007fff85664187 CA::CG::FillRects::draw_shape(CA::CG::Renderer&) const + 513

19 com.apple.QuartzCore 0x00007fff856642c6 CA::CG::FillRects::draw_shape_and_color(CA::CG::Renderer&) const + 154

20 com.apple.QuartzCore 0x00007fff85658c68 CA::CG::DrawOp::render(CA::CG::Renderer&) const + 2770

21 com.apple.QuartzCore 0x00007fff85669a43 CA::CG::Queue::render_callback(void*) + 293

22 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

23 libdispatch.dylib 0x00007fff8bca8673 _dispatch_queue_drain + 451

24 libdispatch.dylib 0x00007fff8bca99c1 _dispatch_queue_invoke + 110

25 libdispatch.dylib 0x00007fff8bca7f87 _dispatch_root_queue_drain + 75

26 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

27 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

28 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 6 Crashed:: Dispatch queue: com.apple.root.high-priority

0 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003c3d79 gldBuildComputeProgram + 84

1 com.apple.opencl 0x00007fff84f1a2b8 0x7fff84f16000 + 17080

2 com.apple.opencl 0x00007fff84f28588 clBuildProgram + 2072

3 com.apple.CoreImage 0x00007fff88671bb2 ___ZL12asyncCompileP11_cl_programP13_cl_device_idP16dispatch_group_s_block_invo ke + 49

4 libdispatch.dylib 0x00007fff8bca91bb _dispatch_call_block_and_release + 12

5 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff8bca8082 _dispatch_root_queue_drain + 326

7 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

8 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

9 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 7:: Dispatch queue: com.apple.root.default-priority

0 libsystem_kernel.dylib 0x00007fff85eb5a56 semaphore_wait_trap + 10

1 libsystem_platform.dylib 0x00007fff888dd451 _os_semaphore_wait + 16

2 libdispatch.dylib 0x00007fff8bcac982 _dispatch_barrier_sync_f_slow + 310

3 com.apple.QuartzCore 0x00007fff8555c92b CABackingStoreGetFrontTexture(CABackingStore*) + 99

4 com.apple.QuartzCore 0x00007fff855641e2 CABackingStorePrepareFrontTexture + 54

5 com.apple.QuartzCore 0x00007fff85555bd5 CA::Layer::prepare_commit(CA::Transaction*) + 371

6 com.apple.QuartzCore 0x00007fff85551347 CA::Context::commit_transaction(CA::Transaction*) + 247

7 com.apple.QuartzCore 0x00007fff85550fd6 CA::Transaction::commit() + 388

8 com.apple.imageKit 0x00007fff8b90d9bf __44-[IKImageViewLayerQueue _popBlockAndDisplay]_block_invoke + 807

9 libdispatch.dylib 0x00007fff8bca91bb _dispatch_call_block_and_release + 12

10 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

11 libdispatch.dylib 0x00007fff8bca8082 _dispatch_root_queue_drain + 326

12 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

13 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

14 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 8:

0 libsystem_kernel.dylib 0x00007fff85eb9e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff86cb2f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 9:

0 libsystem_pthread.dylib 0x00007fff86cb5fac start_wqthread + 0



Thread 10:: Dispatch queue: com.apple.root.default-priority

0 libsystem_kernel.dylib 0x00007fff85eb5a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff85eb4d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8e525f15 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8e525539 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8e524e75 CFRunLoopRunSpecific + 309

5 com.apple.Foundation 0x00007fff86d6e0fc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253

6 com.apple.AppKit 0x00007fff8c08f036 -[NSAnimation(NSInternal) _runBlocking] + 366

7 com.apple.AppKit 0x00007fff8c08eea6 -[NSAnimation(NSInternal) _animationThread] + 73

8 libdispatch.dylib 0x00007fff8bca91bb _dispatch_call_block_and_release + 12

9 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

10 libdispatch.dylib 0x00007fff8bca8082 _dispatch_root_queue_drain + 326

11 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

12 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

13 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 11:: Dispatch queue: com.apple.cvmsServ.waitq

0 libsystem_kernel.dylib 0x00007fff85eb5a32 semaphore_signal_trap + 10

1 libdispatch.dylib 0x00007fff8bcab228 _dispatch_semaphore_signal_slow + 36

2 libxpc.dylib 0x00007fff8a65fc96 _xpc_connection_reply_callout + 35

3 libxpc.dylib 0x00007fff8a65fc2e _xpc_connection_call_reply + 36

4 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

5 libdispatch.dylib 0x00007fff8bca8673 _dispatch_queue_drain + 451

6 libdispatch.dylib 0x00007fff8bca99c1 _dispatch_queue_invoke + 110

7 libdispatch.dylib 0x00007fff8bca7f87 _dispatch_root_queue_drain + 75

8 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

9 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

10 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 12:: Dispatch queue: com.apple.root.high-priority

0 libsystem_kernel.dylib 0x00007fff85eb5a56 semaphore_wait_trap + 10

1 libdispatch.dylib 0x00007fff8bcaa9f9 _dispatch_semaphore_wait_slow + 206

2 libxpc.dylib 0x00007fff8a65f7ef xpc_connection_send_message_with_reply_sync + 195

3 libCoreVMClient.dylib 0x00007fff89c2006b cvms_element_build_and_get_internal + 232

4 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003ce37c cvmsBuildProgram(void const*, unsigned long, unsigned long long, char const*, GLRDevicePrivate const&, char*&, unsigned long&) + 505

5 com.apple.driver.AppleIntelHD5000GraphicsGLDriver 0x00001234003c3d71 gldBuildComputeProgram + 76

6 com.apple.opencl 0x00007fff84f1a2b8 0x7fff84f16000 + 17080

7 com.apple.opencl 0x00007fff84f28588 clBuildProgram + 2072

8 com.apple.CoreImage 0x00007fff88671bb2 ___ZL12asyncCompileP11_cl_programP13_cl_device_idP16dispatch_group_s_block_invo ke + 49

9 libdispatch.dylib 0x00007fff8bca91bb _dispatch_call_block_and_release + 12

10 libdispatch.dylib 0x00007fff8bca628d _dispatch_client_callout + 8

11 libdispatch.dylib 0x00007fff8bca8082 _dispatch_root_queue_drain + 326

12 libdispatch.dylib 0x00007fff8bca9177 _dispatch_worker_thread2 + 40

13 libsystem_pthread.dylib 0x00007fff86cb2ef8 _pthread_wqthread + 314

14 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 13:

0 libsystem_kernel.dylib 0x00007fff85eb9e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff86cb2f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff86cb5fb9 start_wqthread + 13



Thread 14:

0 libsystem_kernel.dylib 0x00007fff85eb5a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff85eb4d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8e525f15 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8e525539 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8e524e75 CFRunLoopRunSpecific + 309

5 com.apple.AppKit 0x00007fff8bf7f05e _NSEventThread + 144

6 libsystem_pthread.dylib 0x00007fff86cb1899 _pthread_body + 138

7 libsystem_pthread.dylib 0x00007fff86cb172a _pthread_start + 137

8 libsystem_pthread.dylib 0x00007fff86cb5fc9 thread_start + 13



Thread 15:: CVDisplayLink

0 libsystem_kernel.dylib 0x00007fff85eb9716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff86cb3c77 _pthread_cond_wait + 787

2 com.apple.CoreVideo 0x00007fff817d6464 CVDisplayLink::waitUntil(unsigned long long) + 244

3 com.apple.CoreVideo 0x00007fff817d5998 CVDisplayLink::runIOThread() + 496

4 com.apple.CoreVideo 0x00007fff817d578f startIOThread(void*) + 147

5 libsystem_pthread.dylib 0x00007fff86cb1899 _pthread_body + 138

6 libsystem_pthread.dylib 0x00007fff86cb172a _pthread_start + 137

7 libsystem_pthread.dylib 0x00007fff86cb5fc9 thread_start + 13



Thread 6 crashed with X86 Thread State (64-bit):

rax: 0x00000000ffffffff rbx: 0x0000608000231e40 rcx: 0x00000000007f8000 rdx: 0x0000000000706200

rdi: 0x0000000000000000 rsi: 0x0000000000014a00 rbp: 0x00000001040d7900 rsp: 0x00000001040d78e0

r8: 0x00007f8e03115400 r9: 0x000000000000017a r10: 0x000000000002f400 r11: 0x00000000a6c67440

r12: 0x00006000000bdfa0 r13: 0x0000000000013061 r14: 0x000060000012a280 r15: 0x00007f8e03151e00

rip: 0x00001234003c3d79 rfl: 0x0000000000010286 cr2: 0x000000000000000c


Logical CPU: 0

Error Code: 0x00000004

Trap Number: 14





Binary Images:

0x10238b000 - 0x10256efef com.apple.Preview (7.0 - 826.4) <40BAB370-D0EA-399C-94E0-F67F8131AAC7> /Applications/Preview.app/Contents/MacOS/Preview

0x102621000 - 0x10264cfff com.apple.MediaUI (1.1 - 27) <2482C4A0-6D72-3870-AEF1-31F6015F2719> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI

0x103f7f000 - 0x103f87ff3 libCGCMS.A.dylib (599.35.6) <09F33B9F-098A-340A-8717-E3BA6849470E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib

0x103f91000 - 0x103fb9ffb libRIP.A.dylib (599.35.6) <45A8594F-906E-3EAE-87D4-BA1DB091C690> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

0x103fc9000 - 0x103fccffa libCGXType.A.dylib (599.35.6) <7DAB1A62-D475-37F1-8234-07649906E234> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib

0x106e7d000 - 0x106e83ff7 com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit

0x106ef4000 - 0x106fdafef unorm8_bgra.dylib (2.3.58) <B267C5AB-20A1-3AF9-938D-5F9F9078E4F4> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib

0x123400000000 - 0x123400435ff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (8.28.33 - 8.2.8) <96D2751D-553B-387D-80F9-EBD9F18B9C99> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD5000GraphicsGLDriver

0x7fff6ed68000 - 0x7fff6ed9b817 dyld (239.4) <7AD43B9B-5CEA-3C7E-9836-A06909F9CA56> /usr/lib/dyld

0x7fff80b20000 - 0x7fff80be4ff7 com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x7fff80be5000 - 0x7fff80c1affc com.apple.LDAPFramework (2.4.28 - 194.5) <5E501783-06E8-390C-AF34-A7FAD402F3E6> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff80c28000 - 0x7fff80c2dfff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib

0x7fff80c2e000 - 0x7fff80caffff com.apple.CoreSymbolication (3.0.1 - 141.0.6) <B594EF34-A1A3-3631-914E-6FD129291983> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x7fff80d11000 - 0x7fff80d11ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib

0x7fff81219000 - 0x7fff8121bffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib

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0x7fff8bd29000 - 0x7fff8bd70ff7 libcups.2.dylib (372.6) <CBD2F0CF-FA10-36E1-A1D5-1B946B45B3B3> /usr/lib/libcups.2.dylib

0x7fff8bdb2000 - 0x7fff8bdbaff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

0x7fff8bdbb000 - 0x7fff8c931ff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff8c96a000 - 0x7fff8c96afff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff8c9f7000 - 0x7fff8cadeff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib

0x7fff8cadf000 - 0x7fff8cb09ff7 libsandbox.1.dylib (278.11.2) <3E875C8B-F18B-3176-887C-A298D0592AD2> /usr/lib/libsandbox.1.dylib

0x7fff8cb47000 - 0x7fff8d06afff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff8d06b000 - 0x7fff8d315ff5 com.apple.HIToolbox (2.1.1 - 698) <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x7fff8d316000 - 0x7fff8d6f7ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff8d6f8000 - 0x7fff8d749fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x7fff8d74e000 - 0x7fff8d773ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x7fff8d774000 - 0x7fff8d77cfff libsystem_dnssd.dylib (522.92.1) <17B03FFD-92C5-3282-9981-EBB28B456207> /usr/lib/system/libsystem_dnssd.dylib

0x7fff8d77d000 - 0x7fff8d798ff7 libPng.dylib (1045) <158BF022-D6C0-37FA-B28F-8B169995122A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff8d799000 - 0x7fff8db70fef com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x7fff8db73000 - 0x7fff8dbabff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

0x7fff8dbac000 - 0x7fff8df23ff6 com.apple.JavaScriptCore (9537 - 9537.78.1) <8623A109-9E9D-3E3B-A8E1-6EE447C0110C> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff8df58000 - 0x7fff8df59ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x7fff8df5a000 - 0x7fff8df5bfff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib

0x7fff8df5c000 - 0x7fff8dfc8fff com.apple.framework.IOKit (2.0.1 - 907.100.14) <10932113-9F7E-38A0-A158-A019A555CAC3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff8e4b5000 - 0x7fff8e69afff com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8e69b000 - 0x7fff8e724fff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 106

thread_create: 0

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=208.2M resident=105.1M(50%) swapped_out_or_unallocated=103.1M(50%)

Writable regions: Total=127.6M written=6164K(5%) resident=17.5M(14%) swapped_out=0K(0%) unallocated=110.1M(86%)


REGION TYPE VIRTUAL

=========== =======

CG backing stores 152K

CG image 180K

CG raster data 2156K

CG shared images 180K

CoreAnimation 4260K

CoreImage 8K

Foundation 4K

IOKit 32.7M

Image IO 12K

Kernel Alloc Once 8K

MALLOC 70.2M

MALLOC (admin) 32K

Memory Tag 242 12K

Memory Tag 250 16K

Memory Tag 251 8K

OpenGL GLSL 1664K

STACK GUARD 56.1M

Stack 15.2M

VM_ALLOCATE 17.0M

__DATA 26.0M

__IMAGE 528K

__LINKEDIT 67.8M

__TEXT 140.4M

__UNICODE 544K

mapped file 50.7M

shared memory 4K

=========== =======

TOTAL 485.6M





System Profile:

Model: MacBookAir6,2, BootROM MBA61.0099.B12, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f9

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.65)

Bluetooth: Version 4.2.7f4 15112, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Jun 13, 2015 7:57 AM in response to Peace Olivia

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Air Preview quits unexpectedly

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