TheCreativeResourceCompany
Level 1 (0 points)

Q: window shade dims screen and must restart

it is as if a tinted shade lowers over the screen and a message box says that the computer must be restarted

iMac, Mac OS X (10.7.5)

Posted on Jun 12, 2015 10:04 AM

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TheCreativeResourceCompany

Q: window shade dims screen and must restart

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  • Helpful answers

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 12, 2015 11:02 AM in response to TheCreativeResourceCompany
    Level 6 (17,233 points)
    Apple Watch
    Jun 12, 2015 11:02 AM in response to TheCreativeResourceCompany

    Please copy and paste the panic log here and hopefully we can offer a solution Mac OS X: How to log a kernel panic - Apple Support

  • by Linc Davis,

    Linc Davis Linc Davis Jun 12, 2015 2:44 PM in response to TheCreativeResourceCompany
    Level 10 (207,963 points)
    Applications
    Jun 12, 2015 2:44 PM in response to TheCreativeResourceCompany

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by TheCreativeResourceCompany,

    TheCreativeResourceCompany TheCreativeResourceCompany Jun 16, 2015 1:07 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 16, 2015 1:07 PM in response to Mike Sombrio

    Interval Since Last Panic Report:  73455 sec

    Panics Since Last Report:          1

    Anonymous UUID:            

     

    Tue Jun 16 12:55:08 2015

    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff80006122fb, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x0000000000100000, CR4: 0x00000000000606e0

    RAX: 0x0000000000000016, RBX: 0x0000000000000000, RCX: 0x0000000001000000, RDX: 0xffffff8020b11570

    RSP: 0xffffff81d23930a8, RBP: 0xffffff81d23930c0, RSI: 0x000000000000001c, RDI: 0x00000000ffffffff

    R8:  0xffffff7f807f63b0, R9:  0xffffffffffffff00, R10: 0xffffffffffffffcf, R11: 0xffffff80240fec08

    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff81d2393370, R15: 0xffffff81c875e084

    RFL: 0x0000000000010282, RIP: 0xffffff80006122fb, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x000000000000001c, Error code: 0x0000000000000002, Faulting CPU: 0x1

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff81d2392d50 : 0xffffff8000220792

    0xffffff81d2392dd0 : 0xffffff80002c4794

    0xffffff81d2392f80 : 0xffffff80002da55d

    0xffffff81d2392fa0 : 0xffffff80006122fb

    0xffffff81d23930c0 : 0xffffff7f80793e40

    0xffffff81d2393230 : 0xffffff7f80794e86

    0xffffff81d23934c0 : 0xffffff7f8079515b

    0xffffff81d23934f0 : 0xffffff800059a420

    0xffffff81d2393540 : 0xffffff800058720a

    0xffffff81d2393570 : 0xffffff80003cb8e6

    0xffffff81d2393bc0 : 0xffffff80003c0c6e

    0xffffff81d2393c10 : 0xffffff80003c27b5

    0xffffff81d2393db0 : 0xffffff80003c292d

    0xffffff81d2393dd0 : 0xffffff8000364d50

    0xffffff81d2393e00 : 0xffffff80003496a0

    0xffffff81d2393e90 : 0xffffff8000344021

    0xffffff81d2393ec0 : 0xffffff80003489c6

    0xffffff81d2393f60 : 0xffffff8000343c79

    0xffffff81d2393fb0 : 0xffffff8000820057

          Kernel Extensions in backtrace:

             com.symantec.kext.ips(3.10.1f21)[00000000-0000-0000-0000-000000000000]@0xffffff 7f8078c000->0xffffff7f807f6fff

                dependency: com.symantec.kext.internetSecurity(5.4f7)[852B8212-F3BE-D5F6-87F6-84B8D6517550] @0xffffff7f80770000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    11G63

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

    System model name: iMac12,2 (Mac-942B59F58194171B)

     

    System uptime in nanoseconds: 17895987300852

    last loaded kext at 357056167455: com.apple.filesystems.afpfs    9.8.1 (addr 0xffffff7f81087000, size 356352)

    last unloaded kext at 213472012694: com.apple.driver.AppleUSBUHCI    5.1.0 (addr 0xffffff7f80ae7000, size 65536)

    loaded kexts:

    com.symantec.kext.SymAPComm    12.7f56

    com.symantec.kext.fw    5.4f4

    com.symantec.kext.ips    3.10.1f21

    com.symantec.kext.pf    5.7f21

    com.symantec.kext.internetSecurity    5.4f7

    com.apple.filesystems.afpfs    9.8.1

    com.apple.nke.asp_tcp    6.0.1

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.AppleBluetoothMultitouch    70.12

    com.apple.filesystems.autofs    3.0

    com.apple.iokit.IOBluetoothSerialManager    4.0.8f17

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AudioAUUC    1.59

    com.apple.driver.AppleUpstreamUserClient    3.5.9

    com.apple.driver.AppleMikeyDriver    2.2.5a5

    com.apple.driver.AppleHDA    2.2.5a5

    com.apple.driver.AGPM    100.12.75

    com.apple.kext.ATIFramebuffer    7.3.2

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.driver.AppleSMCPDRC    5.0.0d8

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AudioIPCDriver    1.2.3

    com.apple.driver.AppleSMCLMU    2.0.1d2

    com.apple.driver.ApplePolicyControl    3.1.33

    com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d8

    com.apple.driver.AppleLPC    1.6.0

    com.apple.driver.AppleBacklight    170.2.2

    com.apple.ATIRadeonX3000    7.3.2

    com.apple.driver.AppleMCCSControl    1.0.33

    com.apple.driver.AppleIntelHD3000Graphics    7.3.2

    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.8f17

    com.apple.iokit.IOUSBAttachedSCSI    1.0.2

    com.apple.driver.AppleIRController    312

    com.apple.driver.AppleUSBCardReader    3.0.6

    com.apple.iokit.SCSITaskUserClient    3.2.1

    com.apple.driver.XsanFilter    404

    com.apple.iokit.IOAHCISerialATAPI    2.0.3

    com.apple.iokit.IOAHCIBlockStorage    2.1.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    33

    com.apple.driver.AppleUSBHub    5.1.0

    com.apple.driver.AppleFWOHCI    4.9.0

    com.apple.driver.AirPort.Atheros40    505.67.1

    com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8

    com.apple.driver.AppleEFINVRAM    1.6.1

    com.apple.driver.AppleAHCIPort    2.3.1

    com.apple.driver.AppleUSBEHCI    5.1.0

    com.apple.driver.AppleACPIButtons    1.5

    com.apple.driver.AppleRTC    1.5

    com.apple.driver.AppleHPET    1.7

    com.apple.driver.AppleSMBIOS    1.9

    com.apple.driver.AppleACPIEC    1.5

    com.apple.driver.AppleAPIC    1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0

    com.apple.nke.applicationfirewall    3.2.30

    com.apple.security.quarantine    1.4

    com.apple.security.TMSafetyNet    8

    com.apple.driver.AppleIntelCPUPowerManagement    195.0.0

    com.apple.security.SecureRemotePassword    1.0

    com.apple.driver.AppleBluetoothHIDKeyboard    160.7

    com.apple.driver.AppleHIDKeyboard    160.7

    com.apple.driver.AppleMultitouchDriver    231.4

    com.apple.driver.IOBluetoothHIDDriver    4.0.8f17

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOSerialFamily    10.0.5

    com.apple.driver.DspFuncLib    2.2.5a5

    com.apple.iokit.IOSurface    80.0.2

    com.apple.iokit.IOFireWireIP    2.2.5

    com.apple.iokit.IOAudioFamily    1.8.6fc18

    com.apple.kext.OSvKernDSPLib    1.3

    com.apple.driver.AppleHDAController    2.2.5a5

    com.apple.iokit.IOHDAFamily    2.2.5a5

    com.apple.driver.AppleSMC    3.1.3d10

    com.apple.driver.IOPlatformPluginLegacy    5.0.0d8

    com.apple.driver.AppleGraphicsControl    3.1.33

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.IOPlatformPluginFamily    5.1.1d6

    com.apple.driver.AppleBacklightExpert    1.0.4

    com.apple.driver.AppleThunderboltEDMSink    1.1.8

    com.apple.driver.AppleThunderboltEDMSource    1.1.8

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.kext.ATI6000Controller    7.3.2

    com.apple.kext.ATISupport    7.3.2

    com.apple.iokit.IONDRVSupport    2.3.4

    com.apple.driver.AppleIntelSNBGraphicsFB    7.3.2

    com.apple.iokit.IOGraphicsFamily    2.3.4

    com.apple.driver.AppleThunderboltDPOutAdapter    1.8.5

    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5

    com.apple.driver.AppleUSBBluetoothHCIController    4.0.8f17

    com.apple.iokit.IOBluetoothFamily    4.0.8f17

    com.apple.iokit.IOUSBHIDDriver    5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.2.1

    com.apple.iokit.IOUSBMassStorageClass    3.0.3

    com.apple.driver.AppleUSBMergeNub    5.1.0

    com.apple.driver.AppleUSBComposite    5.0.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1

    com.apple.iokit.IOBDStorageFamily    1.7

    com.apple.iokit.IODVDStorageFamily    1.7.1

    com.apple.iokit.IOCDStorageFamily    1.7.1

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1

    com.apple.driver.AppleThunderboltNHI    1.6.0

    com.apple.iokit.IOThunderboltFamily    2.0.3

    com.apple.iokit.IOUSBUserClient    5.0.0

    com.apple.iokit.IOFireWireFamily    4.4.8

    com.apple.iokit.IO80211Family    420.3

    com.apple.iokit.IOEthernetAVBController    1.0.1b1

    com.apple.iokit.IONetworkingFamily    2.1

    com.apple.iokit.IOAHCIFamily    2.0.8

    com.apple.iokit.IOUSBFamily    5.1.0

    com.apple.driver.AppleEFIRuntime    1.6.1

    com.apple.iokit.IOHIDFamily    1.7.1

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    177.11

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.DiskImages    331.7

    com.apple.iokit.IOStorageFamily    1.7.2

    com.apple.driver.AppleKeyStore    28.18

    com.apple.driver.AppleACPIPlatform    1.5

    com.apple.iokit.IOPCIFamily    2.7

    com.apple.iokit.IOACPIFamily    1.4

    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 1.72f5

    Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST31000528AS, 1 TB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Backup+ Desk Mac, 0x0bc2  (Seagate LLC), 0xa0a4, 0xfa120000 / 5

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Backup+ Desk Mac, 0x0bc2  (Seagate LLC), 0xa0a4, 0xfd140000 / 5

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

  • by Mike Sombrio,Helpful

    Mike Sombrio Mike Sombrio Jun 16, 2015 1:17 PM in response to TheCreativeResourceCompany
    Level 6 (17,233 points)
    Apple Watch
    Jun 16, 2015 1:17 PM in response to TheCreativeResourceCompany

    The panic is caused by the Symantic product. Remove it per the developers instructions and test.