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User profile for user: TheCreativeResourceCompany
TheCreativeResourceCompany Author
User level: Level 1
0 points

window shade dims screen and must restart

it is as if a tinted shade lowers over the screen and a message box says that the computer must be restarted

iMac, Mac OS X (10.7.5)

Posted on Jun 12, 2015 10:04 AM

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5 replies
User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Jun 12, 2015 10:14 AM in response to TheCreativeResourceCompany

That is a 'kernel panic'.


What is a Kernel Panic?


https://support.apple.com/en-us/HT200553


and https://support.apple.com/en-us/TS3742


http://developer.apple.com/mac/library/technotes/tn2002/tn2063.html


More details here:


http://www.thexlab.com/faqs/kernelpanics.html


Useful articles on how to avoid and eliminate kernel panics here:


http://reviews.cnet.com/8301-13727_7-10344626-263.html?tag=mfiredir


http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html# tk.nl_mwhelp

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

Jun 12, 2015 2:44 PM in response to TheCreativeResourceCompany

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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User profile for user: TheCreativeResourceCompany
TheCreativeResourceCompany Author
User level: Level 1
0 points

Jun 16, 2015 1:07 PM in response to SeaPapp

Interval Since Last Panic Report: 73455 sec

Panics Since Last Report: 1

Anonymous UUID:


Tue Jun 16 12:55:08 2015

panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff80006122fb, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x0000000000100000, CR4: 0x00000000000606e0

RAX: 0x0000000000000016, RBX: 0x0000000000000000, RCX: 0x0000000001000000, RDX: 0xffffff8020b11570

RSP: 0xffffff81d23930a8, RBP: 0xffffff81d23930c0, RSI: 0x000000000000001c, RDI: 0x00000000ffffffff

R8: 0xffffff7f807f63b0, R9: 0xffffffffffffff00, R10: 0xffffffffffffffcf, R11: 0xffffff80240fec08

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff81d2393370, R15: 0xffffff81c875e084

RFL: 0x0000000000010282, RIP: 0xffffff80006122fb, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x000000000000001c, Error code: 0x0000000000000002, Faulting CPU: 0x1


Backtrace (CPU 1), Frame : Return Address

0xffffff81d2392d50 : 0xffffff8000220792

0xffffff81d2392dd0 : 0xffffff80002c4794

0xffffff81d2392f80 : 0xffffff80002da55d

0xffffff81d2392fa0 : 0xffffff80006122fb

0xffffff81d23930c0 : 0xffffff7f80793e40

0xffffff81d2393230 : 0xffffff7f80794e86

0xffffff81d23934c0 : 0xffffff7f8079515b

0xffffff81d23934f0 : 0xffffff800059a420

0xffffff81d2393540 : 0xffffff800058720a

0xffffff81d2393570 : 0xffffff80003cb8e6

0xffffff81d2393bc0 : 0xffffff80003c0c6e

0xffffff81d2393c10 : 0xffffff80003c27b5

0xffffff81d2393db0 : 0xffffff80003c292d

0xffffff81d2393dd0 : 0xffffff8000364d50

0xffffff81d2393e00 : 0xffffff80003496a0

0xffffff81d2393e90 : 0xffffff8000344021

0xffffff81d2393ec0 : 0xffffff80003489c6

0xffffff81d2393f60 : 0xffffff8000343c79

0xffffff81d2393fb0 : 0xffffff8000820057

Kernel Extensions in backtrace:

com.symantec.kext.ips(3.10.1f21)[00000000-0000-0000-0000-000000000000]@0xffffff 7f8078c000->0xffffff7f807f6fff

dependency: com.symantec.kext.internetSecurity(5.4f7)[852B8212-F3BE-D5F6-87F6-84B8D6517550] @0xffffff7f80770000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

11G63


Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: iMac12,2 (Mac-942B59F58194171B)


System uptime in nanoseconds: 17895987300852

last loaded kext at 357056167455: com.apple.filesystems.afpfs 9.8.1 (addr 0xffffff7f81087000, size 356352)

last unloaded kext at 213472012694: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80ae7000, size 65536)

loaded kexts:

com.symantec.kext.SymAPComm 12.7f56

com.symantec.kext.fw 5.4f4

com.symantec.kext.ips 3.10.1f21

com.symantec.kext.pf 5.7f21

com.symantec.kext.internetSecurity 5.4f7

com.apple.filesystems.afpfs 9.8.1

com.apple.nke.asp_tcp 6.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleBluetoothMultitouch 70.12

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AGPM 100.12.75

com.apple.kext.ATIFramebuffer 7.3.2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.ATIRadeonX3000 7.3.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD3000Graphics 7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOUSBAttachedSCSI 1.0.2

com.apple.driver.AppleIRController 312

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.AppleUSBHub 5.1.0

com.apple.driver.AppleFWOHCI 4.9.0

com.apple.driver.AirPort.Atheros40 505.67.1

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 160.7

com.apple.driver.AppleHIDKeyboard 160.7

com.apple.driver.AppleMultitouchDriver 231.4

com.apple.driver.IOBluetoothHIDDriver 4.0.8f17

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginLegacy 5.0.0d8

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.ATI6000Controller 7.3.2

com.apple.kext.ATISupport 7.3.2

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOFireWireFamily 4.4.8

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 1.72f5

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Backup+ Desk Mac, 0x0bc2 (Seagate LLC), 0xa0a4, 0xfa120000 / 5

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Backup+ Desk Mac, 0x0bc2 (Seagate LLC), 0xa0a4, 0xfd140000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

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window shade dims screen and must restart

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