amazon prime app won't play movies

This is a feature not a bug. Heh Heh. Ya it *****. You can not purchase a movie to watch from iPad. You can only purchase the movie from the website. Here is a workaround. Follow exactly or you'll get looped around from app to website and back.

1. Open mobile web browser and go to amazon.com

*if your browser took you to amazon.com then go ahead and purchase a movie that will then be watchable from Amazon Prime Video

*if your phone opened the Amazon app then proceed to step #2

2. Don't touch anything in your Amazon app. Look at the top right hand corner of the screen and you will see amazon.com (normally where an icon of a cart would be). Click on it and your mobile web browser will take you toamazon.com. Now you can search for and Buy/rent movies that will then be watchable through Amazon Prime Video.

Hope this helped.

I posted this info on amazon support site:

http://tinyurl.com/hfn392z

Yeah. Amazon dizzuckles that way. I own videos and the app won't let me play them on my i-Pad, including the Jim Henson ones I paid for through them, which is whybI don't feel bad pirating stuff I've paid for.

Hi. Have you tried renting the movie in the browser, as described earlier in this thread? See Re: amazon prime app won't play movies.

Seeing the same thing for many but not all videos - it says go to a web browser and watch there. I just did random tries - the original Twilight Zone TV series will play in the app as will the movies The Aviator and The Grizzly Man. But Calvary and Batman will not play in the app. It appears that anything requiring a payment for rental or buy is not not available to watch in the app. It's working differently in the Android app. On my Nexus 7 I can rent Lucy for 2 days for $4.99 from within the app but on my Air 2 I get the use-a-browser message.

Edit - from other msgs elsewhere it appears that you could purchase a video in a browser and then watch it in the app - you just can't make any purchase within the app. I haven't tried this as I don't have anything I want to purchase at the moment.

Hello there,

Does your iPad have the latest iOS 8.3 update? You can check this by going to: General > Software Update.

Also you can launch App Store and tap on "Updates" and make sure "Amazon Instant Video" is up to date.

Finally if the above steps won't solve the problem you can restart your iPad and see if the issue still persists.

Hope this helps!

Did all of that - this is an issue with app functionality, not installation. Or have you seen differently with this app?

Hello there,

I'm currently using iPad Air and i can play Amazon Prime movies fine.

Just out of curiosity, have you tried doing a clean reinstall of the app and see if that solves the issue?

Keep us posted!

I can play movies & shows just fine using the app as long as I have already paid for them or they are free - just can't use the app to purchase them if they are not free or already purchased. Have to go into a browser, purchase there, and then it can be played in the app. Can you make a purchase within the app?

Ah sorry i thought you were having issues playing movies on your iPad.

Yes i agree with you, i'm also unable to purchase or rent any movies via the app.

Since this functionality has already been implemented on the Android platform, i'm assuming it will be only a matter of time before Amazon does the same for iOS.

Hope this helps!

Yeah, it works great on my Note 4, Nexus 7, and TF700T. Not a big issue but it explains the OP's problem - it's not him, it's the app.

I now understand this issue better after running into a similar problem with the Nook app - I couldn't purchase from the Nook store from within the Nook app. As was so well explained to me in a thread on that issue, all in-app purchases must go through the Apple Store and many large vendors (e.g., Barnes & Noble Nook, Amazon Kindle and Amazon Prime) will not do that so you have to go through a browser and make a purchase in the vendor's own system. So the Amazon Prime app is working as designed/intended and unless Amazon is willing to direct their purchases through Apple, that won't change.

I was having the same exact problem on my iPhone 6plus. I deleted APP and reinstalled working fine now.

Me too !! Dammit , I can't find anywhere how to rent/ play the movies !! It only gives option to play TRAILER !

There is a solution .

if you are using Mac then install Google Chrome -> go to amazon prime videos -> sign in

and every video has a "play" icon .