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Kcp78228

Q: I erased the disk, went to reinstall OS x, but when I select "Macintosh HD" and try to advance with the "install" button, it won't let me. Has anyone had this issue before? Any suggestions?

I erased the disk, went to reinstall OS x, but when I select "Macintosh HD" and try to advance with the "install" button, it won't let me. Has anyone had this issue before? Any suggestions?

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jun 12, 2015 12:39 PM

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Q: I erased the disk, went to reinstall OS x, but when I select "Macintosh HD" and try to advance with the "install" button, it won't ... more

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  • by Kappy,

    Kappy Kappy Jun 12, 2015 12:53 PM in response to Kcp78228
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    Jun 12, 2015 12:53 PM in response to Kcp78228

    You need to be more specific and provide useful detail. Otherwise we cannot properly diagnose your problem. Please provide detailed steps for what process you have followed and detailed error messages, if any. "Won't let me" isn't very helpful.

  • by Kcp78228,

    Kcp78228 Kcp78228 Jun 12, 2015 1:01 PM in response to Kappy
    Level 1 (0 points)
    Jun 12, 2015 1:01 PM in response to Kappy

    I was following the instructions here OS X Yosemite: Erase and reinstall OS X


    I erased the disk, but found trouble in step six trying to reinstall OS x. i apologize for the vagueness, the button was greyed and unable to be selected. While I was navigating through the disk utility and reinstall OS x menus, I was using the command, tab, spacebar, enter and directional keys. I was unable to select the "install" button using any combination of these keys.



  • by Kappy,

    Kappy Kappy Jun 12, 2015 1:19 PM in response to Kcp78228
    Level 10 (271,850 points)
    Desktops
    Jun 12, 2015 1:19 PM in response to Kcp78228

    Follow these steps:

     

    Install or Reinstall OS X from Scratch

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Erase the hard drive:

     

      1. Select Disk Utility from the main menu and click on the Continue button.

     

      2. After DU loads select your startup volume (usually Macintosh HD) from the

          left side list. Click on the Erase tab in the DU main window.

     

      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

          the Security button and set the Zero Data option to one-pass. Click on

          the Erase button and wait until the process has completed.

     

      4. Quit DU and return to the main menu.

     

    Reinstall OS X: Select Reinstall OS X and click on the Install button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible

               because it is three times faster than wireless.

     

    This should install the version of OS X that you had installed.

  • by Kcp78228,

    Kcp78228 Kcp78228 Jun 12, 2015 1:35 PM in response to Kappy
    Level 1 (0 points)
    Jun 12, 2015 1:35 PM in response to Kappy

    I Followed those instructions and it brought me to the same issue. The install button is unable to be selected. Maybe there is an issue with the previous operating system. I had downloaded and upgraded to yosemite from 10.6.8. Snow leopard.  I moved all important files to an external disk and was attempting to wipe the hard drive clean and reinstall the OS.

  • by Kappy,

    Kappy Kappy Jun 12, 2015 1:54 PM in response to Kcp78228
    Level 10 (271,850 points)
    Desktops
    Jun 12, 2015 1:54 PM in response to Kcp78228

    And, you were able to re-format the drive without a problem? Because this sounds like a malfunctioning drive unless you aren't actually booted from the Recovery HD or are trying to reinstall Snow Leopard.

  • by Kcp78228,

    Kcp78228 Kcp78228 Jun 12, 2015 2:15 PM in response to Kappy
    Level 1 (0 points)
    Jun 12, 2015 2:15 PM in response to Kappy

    I booted from the recovery JD, erased the main  drive and it went smoothly. Then I went to reinstall the OS and that's where I couldn't get past the one page where you have to click "install"

  • by Kappy,

    Kappy Kappy Jun 12, 2015 3:26 PM in response to Kcp78228
    Level 10 (271,850 points)
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    Jun 12, 2015 3:26 PM in response to Kcp78228

    What is the computer's model ID? To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.

  • by Kcp78228,

    Kcp78228 Kcp78228 Jun 12, 2015 4:32 PM in response to Kappy
    Level 1 (0 points)
    Jun 12, 2015 4:32 PM in response to Kappy

    ITs the 5,5 13" MacBook pro mid-2009. I cant access the desktop and regular interface now, but I remember that's the model

  • by Kappy,

    Kappy Kappy Jun 12, 2015 4:41 PM in response to Kcp78228
    Level 10 (271,850 points)
    Desktops
    Jun 12, 2015 4:41 PM in response to Kcp78228

    Not being sure if the HDD is good or bad, I suggest you first make a backup of your files. Then do the following:

     

    Clean Install of Snow Leopard

     

    Be sure to make a backup first because the following procedure will erase

    the drive and everything on it.

     

         1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came

             with your computer.  Insert the disc into the optical drive and restart the computer.

             After the chime press and hold down the  "C" key.  Release the key when you see

             a small spinning gear appear below the dark gray Apple logo.

     

         2. After the installer loads select your language and click on the Continue

             button. When the menu bar appears select Disk Utility from the Utilities menu.

             After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive

             size.)  Click on the Partition tab in the DU main window.  Set the number of

             partitions to one (1) from the Partitions drop down menu, click on Options button

             and select GUID, click on OK, then set the format type to MacOS Extended

             (Journaled, if supported), then click on the Apply button.

     

         3. When the formatting has completed quit DU and return to the installer.  Proceed

             with the OS X installation and follow the directions included with the installer.

     

         4. When the installation has completed your computer will Restart into the Setup

             Assistant. After you finish Setup Assistant will complete the installation after which

             you will be running a fresh install of OS X.  You can now begin the update process

             by opening Software Update and installing all recommended updates to bring your

             installation current.

     

         5. If you are planning to sell or give your computer away, then do the following:

     

            After you reformat your hard drive and reinstall OS X, the computer restarts to a

            Welcome screen and asks you to choose a country or region. If you want to leave

            the Mac in an out-of-box state, don't continue with the setup of your system. Instead,

            press Command-Q to shut down the Mac. When the new owner turns on the Mac,

            the Setup Assistant will guide them through the setup process.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1. At this point you can proceed further if you wish:


    Upgrading to Yosemite

     

    You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.

     

    Upgrading to Yosemite

     

    To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.

     

        OS X Mavericks/Yosemite- System Requirements

     

          Macs that can be upgraded to OS X Yosemite

     

             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later

             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later

             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later

             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later

             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later

             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later

             7. Xserve (Early 2009) - Model Identifier 3,1 or later

     

    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.

     

         Are my applications compatible?

     

             See App Compatibility Table - RoaringApps.

     

    Upgrading to Lion

     

    If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.

     

    You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.

     

         Lion System Requirements

     

           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,

               or Xeon processor

           2. 2GB of memory

           3. OS X v10.6.6 or later (v10.6.8 recommended)

           4. 7GB of available space

           5. Some features require an Apple ID; terms apply.

  • by Kcp78228,

    Kcp78228 Kcp78228 Jun 12, 2015 4:48 PM in response to Kappy
    Level 1 (0 points)
    Jun 12, 2015 4:48 PM in response to Kappy

    I have already made a backup of my files, but thank you. The problem is I don't have the snow leopard install disk anymore

  • by Kappy,

    Kappy Kappy Jun 12, 2015 5:04 PM in response to Kcp78228
    Level 10 (271,850 points)
    Desktops
    Jun 12, 2015 5:04 PM in response to Kcp78228

    Use the installer disc that came with the computer. It doesn't have to be Snow Leopard until you try upgrading beyond Snow Leopard. You can get a Snow Leopard disc through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.