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ibooks quits when opening animations

I just purchased an Interactive Digital Photography book that contains animations, I was working fine until I reached this particular animation in the early pages, and it just quits in the middle of the animation...what can be wrong? anyone?

Mac Pro, Mac OS X (10.7.2)

Posted on Jun 13, 2015 5:06 AM

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5 replies

Jun 13, 2015 7:32 AM in response to Dientes

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jun 14, 2015 7:41 AM in response to Linc Davis

from step 1


6/14/15 10:39:53.866 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.509) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app

6/14/15 10:39:53.868 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.509) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app

6/14/15 10:39:54.230 AM sandboxd[261]: ([509]) iBooks(509) deny file-read-data /Library/Preferences/com.apple.commerce.plist

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUCryptoInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUCryptoKey is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUCryptoOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUCryptor is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUCryptoUtils is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUBufferedInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUFileDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUFileInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUFileOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUMemoryInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUMemoryOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUMoveableFileOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.517 AM iBooks[509]: objc[509]: Class SFUOffsetInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUOffsetOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipArchive is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipRecordInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipArchiveFileDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipArchiveMemoryDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipArchiveOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipOutputEntry is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipFreeSpaceEntry is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipDeflateOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipEntry is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipException is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:54.518 AM iBooks[509]: objc[509]: Class SFUZipInflateInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

6/14/15 10:39:56.411 AM iBooks[509]: AEAnnotationSerializationManager[0x61000020c0a0]: takeBookOfflineIfManagedWithAnnotationProvider[0x6080000df6b0]

6/14/15 10:39:58.371 AM WindowServer[154]: disable_update_timeout: UI updates were forcibly disabled by application "iBooks" for over 1.00 seconds. Server has re-enabled them.

6/14/15 10:39:58.423 AM WindowServer[154]: common_reenable_update: UI updates were finally reenabled by application "iBooks" after 1.05 seconds (server forcibly re-enabled them after 1.00 seconds)

6/14/15 10:39:59.048 AM com.apple.xpc.launchd[1]: (com.apple.iBooksX.2304[509]) Service exited due to signal: Segmentation fault: 11

6/14/15 10:39:59.091 AM ReportCrash[514]: Saved crash report for iBooks[509] version 1.1.1 (600) to /Users/Dientes/Library/Logs/DiagnosticReports/iBooks_2015-06-14-103959_Gustavos -MacBook-Pro.crash

Jun 14, 2015 7:45 AM in response to Dientes

from step 2


Process: iBooks [509]
Path: /Applications/iBooks.app/Contents/MacOS/iBooks
Identifier: com.apple.iBooksX
Build Info: iBooks-600000000000000~92
Responsible: iBooks [509]
7 com.apple.iBooksX 0x0000000105ff847d 0x105fd2000 + 156797
8 com.apple.iBooksX 0x0000000105ff77f2 0x105fd2000 + 153586
9 com.apple.iBooksX 0x0000000106002024 0x105fd2000 + 196644
10 com.apple.iBooksX 0x0000000105ff77b7 0x105fd2000 + 153527
14 com.apple.iBooksX 0x0000000105ff836d 0x105fd2000 + 156525
0x105fd2000 - 0x10602cfff com.apple.iBooksX (1.1.1 - 600) <11AFB94D-D985-393D-8B8A-685AE5C861B3> /Applications/iBooks.app/Contents/MacOS/iBooks
0x106067000 - 0x106101ff7 com.apple.IMCommonCore (1.1.1 - 1) <77594CD7-47A1-3F42-B9A6-F02382DA0646> /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore
0x10618f000 - 0x1061bbfff com.apple.BKBookshelfCommonCore (1.1.1 - 1) <AC4F0A56-4BC2-36F3-8F1B-F2C832192D77> /Applications/iBooks.app/Contents/Frameworks/BKBookshelfCommonCore.framework/Ve rsions/A/BKBookshelfCommonCore
0x1061dd000 - 0x106246ff7 com.apple.IMPlatformCore (1.1.1 - 1) <648F6B72-1E2E-34E8-BC85-5C3C876C83DF> /Applications/iBooks.app/Contents/Frameworks/IMPlatformCore.framework/Versions/ A/IMPlatformCore
0x1062f2000 - 0x106302ff7 com.apple.BKCommonCore (1.1.1 - 1) <E0EDD456-6C2B-3CEF-8010-C8E4514CED87> /Applications/iBooks.app/Contents/Frameworks/BKCommonCore.framework/Versions/A/ BKCommonCore
0x10631b000 - 0x1063c7fff com.apple.BKPlatformCore (1.1.1 - 1) <E96C1BD0-86F6-3F3F-BBF1-DC98A7AA31F7> /Applications/iBooks.app/Contents/Frameworks/BKPlatformCore.framework/Versions/ A/BKPlatformCore
0x10644d000 - 0x10645efff com.apple.BKStoreAccess (1.1.1 - 1) <65E6FE77-B21B-31C9-985C-B4501946B52D> /Applications/iBooks.app/Contents/Frameworks/BKStoreAccess.framework/Versions/A /BKStoreAccess
0x10647a000 - 0x1064d4ff7 com.apple.BKFairPlayCore (1.1.1 - 1) <7CD68981-E782-3957-AA75-83FA835A4AC4> /Applications/iBooks.app/Contents/Frameworks/BKFairPlayCore.framework/Versions/ A/BKFairPlayCore
0x10bcfa000 - 0x10bd1eff7 com.apple.BKLibraryPlatformDataSources (1.1.1 - 1) <CBD27675-298C-37D1-9820-C8583DCD2EE2> /Applications/iBooks.app/Contents/PlugIns/BKLibraryPlatformDataSources.bundle/C ontents/MacOS/BKLibraryPlatformDataSources
0x10d673000 - 0x10d6d9ff7 com.apple.BKBookshelf (1.1.1 - 1) <29449C2C-7B38-37CD-8C84-19983BB77433> /Applications/iBooks.app/Contents/PlugIns/BKBookshelf.bundle/Contents/MacOS/BKB ookshelf
0x10eecc000 - 0x10f009ff7 com.apple.BKAssetEpub (1.1.1 - 1) <F2D08D23-A53A-31EB-B80C-B98F0F8CD024> /Applications/iBooks.app/Contents/PlugIns/BKAssetEpub.bundle/Contents/MacOS/BKA ssetEpub
0x10f3a7000 - 0x10f3b1ff7 com.apple.ProofingHost (1.0 - 8) <2EC338F5-7BD3-36BF-BF9F-95E90D91454F> /Applications/iBooks.app/Contents/Frameworks/ProofingHost.framework/Versions/A/ ProofingHost
0x10f51c000 - 0x110aa3fff com.apple.iBAReaderKit (1.1.1 - 1) <A4B2A1E9-384E-3614-B3A9-8A14E362840A> /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit

Jun 15, 2015 7:45 AM in response to Dientes

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest by signing in to the iBooks Store and downloading the book again. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

ibooks quits when opening animations

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