How to unlock IPad if it was locked as stolen by fraudster

She logged out from her Apple ID and logged in using Apple ID and password he provided her with. And that's it, now she sees the message 'this iPad was lost and erased. Sign in with Apple ID that was used to erase this iPad'

So yes, she logged into his account using iCloud tab in Settings

Yes, we have physical Apple Stores here, but for some reason that I don't know all they suggested was to go to the police.

And thouh they could catch a guy blackmailing my sister if she doesn't pay he will not unlock her device, I don't really see how it could speed up the unlock procedure itself.

Had to call to Apple hotline in the United States and now I see certain progress in this case (they asked for proof of purchase).

This is how it's done:)

Thanks for the link, I tried caling the phone +1 800 275-2273 which i found at apple.com/support , the case seems to have certain progress, but if that doesn't work out I will try follow your link.

Dear friends,

I have to update this thread because I still need the community's help on the issue.

As follows from above said, all I need is iCloud unlock procedure, I requested support from Apple Inc, they registered the case, asked me to make a proof of purchase, and after I sent them a receipt I was told the case is handed over to the engineers who are to pull my device from 'lost and erased' mode.

it has been one month now, but all I hear from the support manager is 'the engineers are working we appreciate your patience blah-blah-blah', they don't say me the terms till when I can expect this issue to be solved.

I do not think the engineers are bruteforcing the hacker's account who has locked my iPad or deciphering it's data, my case is not unique, there are dozens of fellows like us in this situation. My understanding of the process is there should be an iCloud accounts administration panel, and all they need to do is to find my device using serial number I provided, unlink it of the fraudster account and link it back to ours, and reset the lost and erased settings.

My assumption is either there is lack of resources in Apple Inc so they do not have time for me or something is wrong they do not tell me.

Anyway, my question is do you guys know how I can make an escalation about my issue? Any emails, customer satisfaction and quality control contacts etc would be of great help.

Thanks in advance.

HI Chris, I know this is a user forum, nevertheless I am asking for user experience, maybe someone was in a situation like mine and could share best practices...