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You have updates available for other accounts

What's going on with Apple Store?


It recognizes me as it welcomes me with my name

However shen I try to Download Yosemite a window pops out telling me:

You have updates available for other accounts

Sign in with your USER ID and pass to update applications for that account

It seems as if I logged in with another account but then as I View My Account everything is in order


Why does it ask me to sign in when I am already signed in?


Also I am unable to use my previous Yosemite download as when I click th einstaller I receive a message telling me that Apple has no information about my account


Any suggestions rvery wellcome

Mac Pro, OS X Mavericks (10.9.4), MAC PRO 4.1

Posted on Jun 13, 2015 1:08 PM

Reply
2 replies

Jun 13, 2015 7:41 PM in response to etnad

Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

1. Follow the instructions in this Apple Support article.

2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another. Any copy of an app that is indexed by Spotlight, including copies you have forgotten or never knew of, could be causing the alert. Open a search window in the Finder and search This Mac for the name of the app.

4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

5. Triple-click anywhere in the line below on this page to select it:

/Library/Caches/com.apple.appstore/adoption.plist

Right-click or control-click the highlighted line and select

Services Reveal

from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

Then repeat step 4.

6. Select

Store View My Account

from the App Store menu bar, then select

View hidden purchases

If you're trying to update any hidden purchases, unhide them.

7. Launch iTunes and select

Store Authorize This Computer

from the menu bar.

8. If you've moved any App Store apps out of the Applications folder, or into a subfolder, put them back. Never move or copy those applications. If you have backup copies of the apps on another volume, unmount it and try to update again.

9. Contact Account and Billing Support.

Jun 16, 2015 11:43 AM in response to Linc Davis

Unfortunately I only use this account and your kind suggestions cannot help as I had a sever computer crash lost almost everything and I am now using a new SSD drive which has no data there

However I understood the problem was because while installing the system in the new SSD disk I skipped the initial window asking for my apple ID.

I later "registered" and the problem vanished ....

I didn't add my Apple ID as I just changed my pass and I couldn't remember it ---

You have updates available for other accounts

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