heba.mursi
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Q: How to recover lost photos after update ipad2

I was trying to update my cousin's ipad, i connect it to my computer and tried to update it through my itunes, it failed

I traveled and she tried to update it again on her own and it failed and started having the black screen when she tries to open it asking her to connect to itunes, she did and fixed it but she lost everything

Is there a way to recover these photos through the backup i have in my computer or other way?

it's so important to us , please help me fix it

 

thanks

Heba

iPad

Posted on Jun 13, 2015 2:10 PM

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heba.mursi

Q: How to recover lost photos after update ipad2

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  • by Jason L,

    Jason L Jason L Jun 15, 2015 1:37 PM in response to heba.mursi
    Community Specialists
    Jun 15, 2015 1:37 PM in response to heba.mursi

    Hey Heba,

    Welcome to Apple Support Communities.

     

    From what I gather, you want to know if it’s possible to recover photos from a backup that you made with iTunes on your computer. Take a look at the article linked below for details about the kinds of photos that can be restored from a backup made with iTunes.

     

    About backups in iCloud and iTunes - Apple Support

    iTunes backups

     

    From your Mac or PC, you can make a backup of your device in iTunes. Syncing your device with your computer isn't the same as making a backup.

     

    An iTunes backup includes nearly all of your device's data and settings. An iTunes backup doesn't include:

     

    • Content from the iTunes and App Stores, or PDFs downloaded directly to iBooks
    • You can back up this content using Transfer Purchases in iTunes.
    • Content synced from iTunes, like imported MP3s or CDs, videos, books, and photos
    • Photos already stored in the cloud, like My Photo Stream, and iCloud Photo Library
    • Touch ID settings
    • Apple Pay information and settings
    • Health and Keychain data
    • To back up Health and Keychain data, you'll need to use Encrypted Backup in iTunes.

     

    And, this article will walk you through the process of restoring the device from backup:

    Restore your device from an iCloud or iTunes backup - Apple Support

     

    Take care,

     

    -Jason