I cannot sign in to either Messages or Facetime on my iPad. I get an error saying to check my network connection and that I cannot sign in. However, I am able to sign in from my laptop and my Mac and my apple ID is valid on other apps and devices.

Question

I cannot sign in to either Messages or Facetime on my iPad. I get an error saying to check my network connection and that I cannot sign in. However, I am able to sign in from my laptop and my Mac and my apple ID is valid on other apps and devices.

I cannot sign in to either Messages or Facetime on my iPad. I get an error message saying cannot sign in and to check my network connection. It should be noted I can connect on my MacBook Pro and my desktop Mac and my apple ID is valid on other apps. I have tried every help suggestion on the Apple support pages. Thanks!

iPad 2 Wi-Fi, iOS 8.3

Posted on Jun 13, 2015 5:08 PM

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Answer 1

Jun 14, 2015 7:32 AM in response to Community User

I'm having the exact same problem and I need help fixing it too!

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Answer 2

'shana

Level 1

55 points

Jun 14, 2015 10:24 AM in response to Community User

You need to contact Apple Support. There is a problem with some AppleIDs and while it takes a few weeks they will fix it. When it happened to me I had to go up the chain to a senior support engineer. There are a LOT of posts about this here.

Meanwhile make sure your date/time zone are correct.

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Answer 3

Teflan

Level 1

0 points

Oct 13, 2015 5:23 AM in response to 'shana

HHow how can I contact them I'm in Jamaica

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