Q: my iPhone 6's lock button is miffed and keeps turning the phone on and off by itself very rapidly
After my run, my iPhone 6 lock button stopped working. the lock screen turns on and off by itself rapidly over and over and doesn't stop. Phone is near impossible to use at this point. Lock button started working after a little while but is still having issues with turning on and off. Any advice or just get a new phone?
iPhone 6, iOS 8.3
Posted on Jun 13, 2015 4:48 PM
Community Specialists
Hello FishyMoose,
If I understand correctly your Sleep/Wake button is acting like its being pressed when it isn't, and now is becoming less responsive when you acturally intend to use it. Normally those symptoms indicate to me that your phone needs service, but if it were me, I would reset the phone with these steps first:
Restart your iPhone, iPad, or iPod touch
To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.
If the issue does persist after that then I would recommend service for your device:
Thank you for using Apple Support Communities.
Take care,
Sterling
Posted on Jun 15, 2015 2:33 PM