xavierfromtolleson
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Q: Icloud on locked phone.


How can I reset my iphone after it has been erased but cannot connect to the internet.

I still have the iphone, just giving it to my little brother.

The phone has a password lock which I forgot.

All I'm doing is trying to master reset without my power button working.

icloud let me erase the phone but the phone is still locked.

iPhone 4, iOS 7.1.2

Posted on Jun 13, 2015 5:58 PM

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xavierfromtolleson

Q: Icloud on locked phone.

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  • by Jason L,

    Jason L Jason L Jun 15, 2015 3:03 PM in response to xavierfromtolleson
    Community Specialists
    Jun 15, 2015 3:03 PM in response to xavierfromtolleson

    Hello Xavier,

    Welcome to Apple Support Communities.

     

    From what I gather, you erased your iPhone remotely with iCloud and now you’re running in to an issue activating the device  because the you don’t know the Apple ID password.  The article linked below provides a lot of great information about Activation Lock and should help you resolve the issue with the Apple ID password.

    Find My iPhone Activation Lock - Apple Support

    What if I forget my Apple ID password?

     

    If you forget your password, you can reset it at My Apple ID (appleid.apple.com) or by contacting Apple Support and verifying your identity.

     

    If you forget your password and cannot reset it, you will lose access to your Apple ID and may be unable to use or reactivate your device. To help prevent this, visit My Apple ID periodically to review and update your account information.

     

    If you run into any other activation issues after resetting your Apple ID password, try the suggestions in this article:

    Get help activating your iPhone - Apple Support

     

    Take care,

    -Jason