iLika Da
Level 1 (0 points)

Q: my macbook pro (mid 2009, OS X 10.9.5) has countless issues

It started when I noticed frequent crashing of FCPX, (many different kinds of crashing, i.e. the "The application detected an error that prevents changes from being saved. To avoid losing your work, quit Final Cut Pro." message, the "final cut has stopped working unexpectedly" message, and frequent kernel panics"


I recently some corrupt data and hard to start from scratch (I didn't have any time machine backups at the time), but I managed to get it kind of up and running again, but still with the same issues as before.

 

I did some research and found that occasionally frequent kernel panics are the result of out-of-date software, so I decided to go ahead and try upgrading to Yosemite. Here I encountered even more issues. At every attempt of downloading Yosemite, I would receive some kind of error message (that the download was corrupt, that I should restart and try again, most notably "An error occurred while extracting files from the package 'Essentials.pkg'."

 

I went to another thread regarding troubleshooting problems related to difficulties installing Yosemite, and found that it could potentially be a hardware problem and have nothing to do with Yosemite. In order to check for this, you'd have to use Apple Hardware Test. However, I am unable to run AHT because I purchased this computer off of craigslist, and so I don't have the cd's that some with it.

 

I seem to have reached a dead end in every sense.


Any suggestions (besides "purchase a new computer"?)

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Jun 14, 2015 12:47 AM

by Mike Sombrio,Solvedanswer
Mike Sombrio Mike Sombrio
Level 6 (17,283 points)
Apple Watch
A:

Thats exactly what we're looking for. Now the bad news, your panics aren't caused by software, I think you have a failing GPU. In order to know for sure you need to make an appointment and get it checked. The check should be free but the repair, of I'm right, could be more than the computer os worth.

Posted on Jun 16, 2015 6:02 PM

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iLika Da

Q: my macbook pro (mid 2009, OS X 10.9.5) has countless issues

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  • by iLika Da,

    iLika Da iLika Da Jun 15, 2015 4:24 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 15, 2015 4:24 PM in response to Mike Sombrio

    Yes there is; but it's all the same things that are shown in the picture under Diagnostic Reports.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 15, 2015 5:18 PM in response to iLika Da
    Level 6 (17,283 points)
    Apple Watch
    Jun 15, 2015 5:18 PM in response to iLika Da

    The EtreCheck doesn't indicate anything and without a panic report I can't begin to even guess. Can you describe what you're doing and what happens when the mac panics?

  • by iLika Da,

    iLika Da iLika Da Jun 15, 2015 7:13 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 15, 2015 7:13 PM in response to Mike Sombrio

    Usually editing in final cut when a panic occurs, I can't pin it down to a specific action, but it seems to happen while either playing back a clip or moving the cursor (but it has also occurred outside of these actions).

  • by iLika Da,

    iLika Da iLika Da Jun 15, 2015 7:20 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 15, 2015 7:20 PM in response to Mike Sombrio

    Wait, after clicking on "about this mac", I went to "system report", then "software", then "logs" and found "Kernel Log"; it says the source is /var/log/asl.
    I think it's what I've been looking for. Give me one second to post it...

  • by iLika Da,

    iLika Da iLika Da Jun 15, 2015 7:40 PM in response to iLika Da
    Level 1 (0 points)
    Jun 15, 2015 7:40 PM in response to iLika Da

    The report's really large (too large to post a picture of it). I saved it as a text file but it seems like there's no way to attach it to a comment in this discussion...

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 16, 2015 3:22 AM in response to iLika Da
    Level 6 (17,283 points)
    Apple Watch
    Jun 16, 2015 3:22 AM in response to iLika Da

    Copy and paste it.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 16, 2015 3:40 AM in response to iLika Da
    Level 6 (17,283 points)
    Apple Watch
    Jun 16, 2015 3:40 AM in response to iLika Da

    Reading back.....Did you do the things I suggested after you posted the etrecheck report? Remove and reseat the ram, identify the make, remove the Kingston SD card, the third party mouse? It's important to remove everything non Apple to start troubleshooting a panic and it can be a long process.

    Is your Adobe software all up to date?

  • by iLika Da,

    iLika Da iLika Da Jun 16, 2015 9:27 AM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 16, 2015 9:27 AM in response to Mike Sombrio

    It's too large to copy/paste (this discussion page just tells me that my response couldn't be saved)

     

    I don't know how to remove/reseat the ram, so I haven't done that yet (looking it up now)

    Could you please explain what you mean by "identify the make"?
    And yes, I've removed all third party equipment, and when I click on the apple logo and go to "software update", it says everything is up to date (except Yosemite, of course).

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 16, 2015 10:40 AM in response to iLika Da
    Level 6 (17,283 points)
    Apple Watch
    Jun 16, 2015 10:40 AM in response to iLika Da

    I'm interested to know if the ram is cheap third party ram. Since you bought your computer second hand the previous user may have installed incompatible ram thats causing the panics. Improperly seated or incompatible ram is a leading cause. You should check with Adobe to see that allof your Adobe apps are up to date. You seem to be thinking that your panics are caused by Apple software when in reality the chances that a third party hardware or software is probably the cause. Of course you could also have a hardware problem but you can't run AHT because don't have original discs, which you could buy if you chose from Apple. The Kingston SD card that was inserted in the EtreCheck report could also be a cause.

    It seems that we're on a wild goose chase, your best bet might be to make an appointment and take it to the nearest Apple Store or AASP and have them check ot out. They have diagnostic software thats even more in depth than AHT.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 16, 2015 1:21 PM in response to iLika Da
    Level 6 (17,283 points)
    Apple Watch
    Jun 16, 2015 1:21 PM in response to iLika Da

    Look at the instructions posted by Linc Davis in this thread Re: window shade dims screen and must restart Also look at the panic report the OP there posted. If what you have doesn't look like that it isn't a panic report.

  • by iLika Da,

    iLika Da iLika Da Jun 16, 2015 2:29 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 16, 2015 2:29 PM in response to Mike Sombrio

    I followed the instructions posted by Linc Davis

    I opened the Console window, selected System Diagnostic Reports under DIAGNOSTIC AND USAGE INFORMATION, and none of the reports are ".panic" files, as Linc Davis says there would be.

    Screen Shot 2015-06-16 at 2.26.22 PM.png

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jun 16, 2015 2:47 PM in response to iLika Da
    Level 6 (17,283 points)
    Apple Watch
    Jun 16, 2015 2:47 PM in response to iLika Da

    Are you SURE that the crashes you're experiencing are kernel panics? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…

  • by iLika Da,

    iLika Da iLika Da Jun 16, 2015 2:52 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jun 16, 2015 2:52 PM in response to Mike Sombrio

    kernerl.JPG

     

    Does seeing this error message guarantee that what I have experienced is a kernel panic?

  • by iLika Da,

    iLika Da iLika Da Jun 16, 2015 3:26 PM in response to iLika Da
    Level 1 (0 points)
    Jun 16, 2015 3:26 PM in response to iLika Da

    Kernel panics are so frequent in final cut that I decided in order to get a report, I'd just use it until I experienced a kernel panic, and get the report directly from the following "your computer was restarted because of a problem" message:

     

    Here's what I got:

     

    Anonymous UUID:

     

    Tue Jun 16 15:08:58 2015

    panic(cpu 1 caller 0xffffff800ccdcc1d): Kernel trap at 0xffffef7f8d8859c5, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffef7f8d8859c5, CR3: 0x000000008be00000, CR4: 0x0000000000000660

    RAX: 0xffffff8021890870, RBX: 0x0000000000000000, RCX: 0x0000000000000999, RDX: 0xffffff8024a98908

    RSP: 0xffffff8019a73348, RBP: 0xffffff8019a73380, RSI: 0xffffff802188f808, RDI: 0xffffff802187a008

    R8:  0x000000000000ffc8, R9:  0xffffff8019a73354, R10: 0x000000000ffc0000, R11: 0xffffff8025dd9a40

    R12: 0x0000000000000019, R13: 0xffffff80215ac808, R14: 0xffffff802187a008, R15: 0xffffff8024a98908

    RFL: 0x0000000000010282, RIP: 0xffffef7f8d8859c5, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffef7f8d8859c5, Error code: 0x0000000000000010, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff8019a72fd0 : 0xffffff800cc23139

    0xffffff8019a73050 : 0xffffff800ccdcc1d

    0xffffff8019a73220 : 0xffffff800ccf4486

    0xffffff8019a73240 : 0xffffef7f8d8859c5

    0xffffff8019a73380 : 0xffffff7f8d931fa7

    0xffffff8019a73510 : 0xffffff7f8d93eee0

    0xffffff8019a73560 : 0xffffff7f8d6ec2d7

    0xffffff8019a735b0 : 0xffffff7f8d6188b7

    0xffffff8019a73670 : 0xffffff7f8d616672

    0xffffff8019a736b0 : 0xffffff7f8d613963

    0xffffff8019a736e0 : 0xffffff7f8d6138fa

    0xffffff8019a73780 : 0xffffff7f8d63d4f0

    0xffffff8019a73980 : 0xffffff7f8d63e47d

    0xffffff8019a73a50 : 0xffffff7f8e578a4f

    0xffffff8019a73a70 : 0xffffff7f8e58963f

    0xffffff8019a73a90 : 0xffffff7f8e57af4d

    0xffffff8019a73ac0 : 0xffffff7f8e58465a

    0xffffff8019a73ae0 : 0xffffff7f8e584578

    0xffffff8019a73b10 : 0xffffff7f8e554905

    0xffffff8019a73b30 : 0xffffff800d0cb824

    0xffffff8019a73b60 : 0xffffff800ccb1978

    0xffffff8019a73bb0 : 0xffffff800cc26d9e

    0xffffff8019a73be0 : 0xffffff800cc13af5

    0xffffff8019a73c50 : 0xffffff800cc270a2

    0xffffff8019a73c80 : 0xffffff800cc5f571

    0xffffff8019a73cc0 : 0xffffff800cc1a819

    0xffffff8019a73d30 : 0xffffff800cc1c88c

    0xffffff8019a73d70 : 0xffffff800cc3dd20

    0xffffff8019a73db0 : 0xffffff800cfcfc3e

    0xffffff8019a73e20 : 0xffffff800cfe35dd

    0xffffff8019a73eb0 : 0xffffff800cfe3957

    0xffffff8019a73ef0 : 0xffffff800cc20cfb

    0xffffff8019a73f20 : 0xffffff800ccdd253

    0xffffff8019a73f40 : 0xffffff800ccf4452

          Kernel Extensions in backtrace:

             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8d5e9000->0xffffff7f8d851fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f8d2c1000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f8d5d9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8d596000

             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8d85c000->0xffffff7f8db05fff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8d5e9000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f8d2c1000

             com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f8 e542000->0xffffff7f8e60cfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f8d2c1000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f8d5d9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8d596000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f8d5e9000

     

     

    BSD process name corresponding to current thread: Final Cut Pro

    Boot args: kext-dev-mode=1

     

     

    Mac OS version:

    13F1077

     

     

    Kernel version:

    Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64

    Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA

    Kernel slide:     0x000000000ca00000

    Kernel text base: 0xffffff800cc00000

    System model name: MacBookPro5,5 (Mac-F2268AC8)

     

     

    System uptime in nanoseconds: 538705642940

    last loaded kext at 31765841800: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8ef74000, size 65536)

    last unloaded kext at 193785068795: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8ee8a000, size 8192)

    loaded kexts:

    com.apple.filesystems.msdosfs 1.9

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager 4.2.7f4

    com.apple.driver.AudioAUUC 1.60

    com.apple.driver.AGPM 100.14.34

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 2.6.3f4

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.GeForceTesla 8.2.4

    com.apple.driver.AppleSMCLMU 2.0.4d1

    com.apple.driver.AppleMikeyDriver 2.6.3f4

    com.apple.driver.AppleUpstreamUserClient 3.5.13

    com.apple.driver.AppleBacklight 170.4.11

    com.apple.driver.AppleMCCSControl 1.2.5

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4

    com.apple.iokit.IOUserEthernet 1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleLPC 1.7.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleIRController 325.7

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.driver.AppleUSBCardReader 3.4.1

    com.apple.iokit.SCSITaskUserClient 3.6.7

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.6.0

    com.apple.driver.AppleUSBHub 683.4.0

    com.apple.driver.AppleUSBEHCI 660.4.0

    com.apple.driver.AppleUSBOHCI 656.4.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleFWOHCI 5.0.2

    com.apple.driver.AirPort.Brcm4331 700.20.22

    com.apple.driver.AppleAHCIPort 3.0.5

    com.apple.nvenet 2.0.21

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleACPIButtons 2.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 2.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

    com.apple.nke.applicationfirewall 153

    com.apple.security.quarantine 3

    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 10.0.7

    com.apple.AppleGraphicsDeviceControl 3.6.22

    com.apple.driver.DspFuncLib 2.6.3f4

    com.apple.vecLib.kext 1.0.0

    com.apple.iokit.IOAudioFamily 1.9.7fc2

    com.apple.kext.OSvKernDSPLib 1.14

    com.apple.driver.AppleHDAController 2.6.3f4

    com.apple.iokit.IOHDAFamily 2.6.3f4

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4

    com.apple.nvidia.classic.NVDAResmanTesla 8.2.4

    com.apple.driver.AppleBacklightExpert 1.0.4

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOSurface 91.2

    com.apple.iokit.IOBluetoothFamily 4.2.7f4

    com.apple.driver.AppleSMBusController 1.0.12d1

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.IOPlatformPluginFamily 5.7.1d6

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.8

    com.apple.driver.AppleUSBMultitouch 240.10

    com.apple.iokit.IOUSBHIDDriver 660.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7

    com.apple.iokit.IOUSBMassStorageClass 3.6.0

    com.apple.driver.AppleUSBMergeNub 650.4.0

    com.apple.driver.AppleUSBComposite 656.4.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7

    com.apple.iokit.IOUSBUserClient 660.4.2

    com.apple.iokit.IOUSBFamily 686.4.1

    com.apple.iokit.IOFireWireFamily 4.5.5

    com.apple.iokit.IO80211Family 640.36

    com.apple.iokit.IOAHCIFamily 2.6.5

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.NVSMU 2.2.9

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 278.11.2

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 7

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.DiskImages 371.1

    com.apple.iokit.IOStorageFamily 1.9

    com.apple.iokit.IOReportFamily 23

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 2.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0D9B, -

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MK2555GSX, 250.06 GB

    Serial ATA Device: MATSHITADVD-R   UJ-868

    USB Device: Built-in iSight

    USB Device: Internal Memory Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: Optical USB Mouse

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus:

  • by iLika Da,

    iLika Da iLika Da Jun 16, 2015 3:29 PM in response to iLika Da
    Level 1 (0 points)
    Jun 16, 2015 3:29 PM in response to iLika Da

    I noticed also that this report now appears in the console window, where Linc Davis said to look


    I find this odd, because I have experienced this exact type of crash multiple times, but my computer seems to have kept no record of these crashes...

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