I got a screen come up and a voice saying I needed to call this number for help with my Apple product as a virus had attached itself.

Hi,

i had this problem with my iPhone7 yesterday night. I did call, but hanged off immediately after answered. I don't know if this action compromised the privacy of my phone, but after reading through this community, i went to Safari settings, pressed on Clear History and Website Data, and I was then able to gain access back into the browser.

Does anyone has knowledge on whether or not my passwords saved in Safari were compromised?

Thanks!

Hi Pete,

i did call, and it was answered by an automatic service, but i hung up immediately after. This problem happened on my iPhone 7. My biggest concern is learning whether or not my Passwords saved under Safari were compromised. Do you know for a fact this is the case?

Thanks!

No, the popup messages are annoying, but they do not compromise your phone. But, for future reference, do NOT call such numbers.

Phony "tech support" / "ransomware" popups and web pages

If this happened using Safari, quit or force quit Safari and then relaunch Safari while holding down the shift key. This prevents Safari from trying to load any previously loaded windows, which should stop this scam attack.

this just happened to me and was wondering if I just shut down my computer will I be at risk? Is this a real issue?

I also have virus protection so do you think the issue is actually calling the number?

If you did not not ring the number or contact them in any other way directly, then you should be safe. Restart Safari holding down the shift key.

Your Anti-Virus is not causing it, although it may well be causing you other issues as it is totally unnecessary on a Mac.

Cheers

Pete

Thank you for your help!

Today, I had the same message, figured out it was a scam. I closed Safari using Force to quit. Then i reopened it and Google the name of the website without the "www" just to see if it is existing (probably a mistake?) .

First hit was the website so i went to see what is was. There is nothing except a log in for the Admin.

What is surprising me is when i checked again with Google, i cannot find this link anymore and in the history, there is no trace of my research in the history except that page. I cleaned and removed all the cookies for my computer and restart Safari holding the shift key.

Is there anything else i can to do to avoid problems?

Thanks!

I just got this pop up in safari as well as in chrome.. do I have a virus in my mac book pro.. I keep getting this unlimited times..Plus I called them and they told they are from apple.

They wanted to access my system I told them to verify themselves but they could not .. I told I can not do it and I will take it to apple care.

Can anyone suggest how to clean this up.. This is happening in all the browser when I am accessing my bank accounts even then. I am really confused.

Never interact with the site, or call any number presented.

Force quit Safari, then restart Safari while holding the shift key.

I tried this--holding down shift key and it did not work. Is there something else I can do?

It is a scam. You certainly should not have rang that number. Apple never contacts people through those means. clear all browser caches and restart your Mac and restat Safari while holding down the shift key. As for other browsers, you may have to Google their advice.

Pete

If you are regularly seeing popup messages:

Please review the options below to determine which method is best to deal with the Adware installed on your computer.

The Easy, safe, effective method:

http://www.adwaremedic.com/index.php

If you are comfortable doing manual file removals, use the Apple support document below.

http://support.apple.com/en-us/HT203987

Also, read the articles below to better understand why it has happened and be more prepared for the next time there is an issue on your computer.

https://discussions.apple.com/docs/DOC-7471

https://discussions.apple.com/docs/DOC-8071

http://www.thesafemac.com/tech-support-scam-pop-ups/