sarajan3
Level 1 (1 points)

Q: I am unable to import all photos to my computer?

I have an iPhone 5s IOS 8.3, and a Windows 8 Computer. I plug in my iPhone with a USB, and my computer recognizes it fine. I go to my "My PC" then "Sara's iPhone" and get to the DCIM files. That's really the only place I can go. There are 3 folders with only about half of the pictures on my iphone on there collectively. So, I can't find about 400 of my pictures to upload to my computer.

I also wanted to upload photos directly onto my Google Drive App, and the app only recognized 200 (out of 800) photos on my phone. I thought my computer would find the other missing pictures, but I guess not. So that's where the problem was really noticed. 

I've already looked it this tutorial: iOS: Unable to import photos to computer - Apple Support, and it has yielded no helpful results. I've also gone to "This PC", right-clicked my device, and hit "Import photos and videos." Even then it only recognized about 90 "new" photos.

All I need is for the first half of my pictures to be found and uploaded, and if anybody could fix that for me, I would be seriously grateful.

iPhone 5s, iOS 8.3

Posted on Jun 14, 2015 1:22 PM

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sarajan3

Q: I am unable to import all photos to my computer?

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  • Helpful answers

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jun 14, 2015 1:25 PM in response to sarajan3
    Level 8 (37,898 points)
    Mac OS X
    Jun 14, 2015 1:25 PM in response to sarajan3

    I don't know if this is the issue, but you can only import photos taken with the phone. Photos that were transferred from your computer cannot be copied back to your computer; it is assumed they are already on it.

     

    If that is not the issue, have you seen this Microsoft Help article? http://windows.microsoft.com/en-us/windows-8/import-photos-videos

  • by sarajan3,

    sarajan3 sarajan3 Jun 14, 2015 1:42 PM in response to Lawrence Finch
    Level 1 (1 points)
    Jun 14, 2015 1:42 PM in response to Lawrence Finch

    All missing photos were either taken with the phone, or saved onto the phone via the message app or an internet browser on the phone.

    And when following the Microsoft tutorial, the same problem occurred.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jun 14, 2015 1:45 PM in response to sarajan3
    Level 8 (37,898 points)
    Mac OS X
    Jun 14, 2015 1:45 PM in response to sarajan3

    Where these photos ever imported to a computer in the past? Normally imported photos are marked as "imported", and will not import a 2nd time.

     

    When you go to Settings/General/About how many photos does it say you have?

     

    You can try a reputable 3rd party solution such as TouchCopy.

  • by sarajan3,

    sarajan3 sarajan3 Jun 14, 2015 1:55 PM in response to Lawrence Finch
    Level 1 (1 points)
    Jun 14, 2015 1:55 PM in response to Lawrence Finch

    Some of the photos were uploaded to the Google Drive app only, but none to my computer. And, my iphone says that I have 600~ pictures, but thats because I uploaded and deleted the ones that my computer recognized.

  • by sarajan3,

    sarajan3 sarajan3 Jun 14, 2015 2:13 PM in response to Lawrence Finch
    Level 1 (1 points)
    Jun 14, 2015 2:13 PM in response to Lawrence Finch

    And, I talked with Microsoft and they said I need to update a driver or download a new one. What would I do for my device?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jun 14, 2015 2:44 PM in response to sarajan3
    Level 8 (37,898 points)
    Mac OS X
    Jun 14, 2015 2:44 PM in response to sarajan3

    To update the drivers the easiest way is to remove and reinstall iTunes. It on'y replaces the app, your iTunes data will be unaffected. See: Removing and Reinstalling iTunes

     

    Be sure to do this from an account that has Administrator privileges.

  • by ellesee3124,

    ellesee3124 ellesee3124 Jun 29, 2015 1:52 PM in response to sarajan3
    Level 1 (0 points)
    Jun 29, 2015 1:52 PM in response to sarajan3

    Have you turned on iCloud Photo Library on your iPhone/iPad?  I did this and found that any photos that had already been uploaded to iCloud Photo Library were no longer available for import to my computer. 

     

    Only the photos that had not yet been imported to iCloud Photo Library were still available.  Initially, I had lots of issues getting iCloud Photo Library to finish the upload - it stalled, so half my photos were left on my iPhone and not uploaded.  I had to turn it off a couple of times (wiping all the photos already uploaded) and re-start it.  

     

    You can view and manage uploaded iCloud Photo Library photos at www.icloud.com, by logging in with your iCloud Apple ID.  On Mac, they can be viewed and managed using the new Photos app in OS X 10.10.3.

     

    Hope this helps!

  • by jkdoody,

    jkdoody jkdoody Jul 14, 2016 11:42 AM in response to sarajan3
    Level 1 (4 points)
    iPhone
    Jul 14, 2016 11:42 AM in response to sarajan3

    Hello.  I'm having this problem too.  I have 1500 photos on my iPhone and my PC only finds about 100 and it's NOT because I've already downloaded the others.  Did you find any solutions to this problem?  Thanks in advance.