Hugh A.
Level 1 (0 points)

Q: When turning on iPhone 5c, get gray screen with white dots

iPhone 5c.  When I turned power on this morning, I get only a gray screen with white circles (dots). No normal sign-on screen or request for passcode. Phone is fully charged. If I dial the phone's number I get a normal ring and prompt for voicemail, but no way to answer.  Any thoughts?  Hugh A.

iPhone 5c, Mac OS X (10.4.11)

Posted on Jun 14, 2015 2:05 PM

by braden85,Solvedanswer
braden85 braden85
Community Specialists
A:

Hey there Hugh A.,

 

I see that you are having an issue with your iPhone display. I have an article for you that will help you through some troubleshooting steps to address this issue:

 

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT203039

 

Thanks for being a part of the Apple Support Communities!

 

Cheers,

 

Braden

Posted on Jun 16, 2015 12:44 PM

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Hugh A.

Q: When turning on iPhone 5c, get gray screen with white dots

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