I keep getting the pinwheel a lot recently, why does this happen and what can I do to fix it. Layman's terms please. Thanks so much.

Whenever I am on Safari and click to open a new tab and come back to the original site the pinwheel starts going. This happens much more when I am on Facebook and leave to either open and read a link, then come back to Facebook. Why does the pinwheel come on and freeze everything? I am not a computer savvy person, so please use layman's terms in your support. Thanks so much. H

MacBook Pro with Retina display

Posted on Jun 14, 2015 7:05 PM

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6 replies

Jun 14, 2015 11:07 PM in response to hansaelcerrito

Also Resetting the NVRAM/PRAM can usually resolve this as well:


Resetting NVRAM

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

After resetting NVRAM, you may need to reconfigure settings for speaker volume, screen resolution, startup disk selection, and time zone information.

Jun 14, 2015 7:35 PM in response to hansaelcerrito

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I keep getting the pinwheel a lot recently, why does this happen and what can I do to fix it. Layman's terms please. Thanks so much.

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