Etre report lists failed launch items

Question

Level 1

0 points

Etre report lists failed launch items

In researching how to deal with the relentless Safari popup rover.ebay.com, which I never resolved, I ended up downloading and running Etre. Now, I'm concerned with the multitude of [failed] items it list in its report, particularly the System Launch items. I don't know what to do about them. I feel as though I should delete them, but that may be overkill, and I don't know how to do that. Would I just search for them and manually delete them?

{As far as the rover.ebay.com problem, I ran the Keychain first aid. Also, there is no rover certificate listed anywhere in keychain. I do get ebay emails. I tried searching in Entourage for anything rover-related

and found nothing.)

I use ClamXav nightly. Over time, I've removed or disabled enough Symantec stuff to keep the beach ball deflated. No more lock ups.

Thanks to all who respond!

Problem description:

relentless rover.ebay.com popups.

EtreCheck version: 2.2 (132)

Report generated 6/14/15 8:32 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

Mac mini (Late 2012) (Technical Specifications)

Mac mini - model: Macmini6,1

1 2.5 GHz Intel Core i5 CPU: 2-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics 4000 - VRAM: 768 MB

SONY TV 1920 x 1080 @ 60 Hz

System Software: ℹ️

OS X 10.8.5 (12F2518) - Time since boot: 6 days 23:9:24

Disk Information: ℹ️

APPLE HDD HTS545050A7E362 disk1 : (500.11 GB)

disk1s1 (disk1s1) <not mounted> : 210 MB

iHDD 500GB (disk1s2) /Volumes/iHDD 500GB : 484.63 GB (407.67 GB free)

eDrive (disk1s3) <not mounted> : 15.00 GB

OWC Mercury Electra 6G SSD disk0 : (240.06 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

iSSD 240GB (disk0s2) / : 239.20 GB (105.99 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

GenesysLogic USB3.0 Hub

asmedia ASM1051 320.07 GB

disk4s1 (disk4s1) <not mounted> : 32 KB

H 214GB (disk4s3) /Volumes/H 214GB : 213.61 GB (22.24 GB free)

H 84GB (disk4s5) /Volumes/H 84GB : 83.66 GB (15.13 GB free)

Flash Drive 16GB (disk4s7) /Volumes/Flash Drive 16GB : 15.82 GB (5.29 GB free)

G4 eDrive (disk4s9) <not mounted> : 6.44 GB

asmedia ASM1051 500.11 GB

disk2s1 (disk2s1) <not mounted> : 210 MB

E 157GB (disk2s2) /Volumes/E 157GB : 157.11 GB (45.02 GB free)

E 343GB (disk2s3) /Volumes/E 343GB : 342.52 GB (170.62 GB free)

asmedia ASM1051 500.11 GB

disk3s1 (disk3s1) <not mounted> : 32 KB

G 465GB (disk3s3) /Volumes/G 465GB : 499.97 GB (84.83 GB free)

GenesysLogic USB3.0 Hub

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech USB Receiver

Mitsumi Electric Apple Extended USB Keyboard

American Power Conversion Back-UPS RS 1500 FW:8.g9 .D USB FW:g9

GenesysLogic USB2.0 Hub

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Symantec/AntiVirus

[not loaded] com.symantec.kext.SymAPComm (12.7f56 - SDK 10.6) [Click for support]

/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

[not loaded] com.symantec.kext.filesecurity (2.7.1f12 - SDK 10.6) [Click for support]

/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

[not loaded] com.symantec.kext.fw (5.4f4 - SDK 10.6) [Click for support]

/System/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.0 - SDK 10.6) [Click for support]

[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Click for support]

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Click for support]

[loaded] com.symantec.kext.internetSecurity (5.4f7 - SDK 10.6) [Click for support]

[loaded] com.symantec.kext.ips (3.10.1f21 - SDK 10.6) [Click for support]

[loaded] com.symantec.kext.pf (5.7f21) [Click for support]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Click for support]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Click for support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Click for support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Click for support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Click for support]

/Volumes/E 157GB/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/Volumes/E 157GB/Applications/TechTool Pro 7.app

[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.8) [Click for support]

[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.8) [Click for support]

Problem System Launch Agents: ℹ️

[failed] com.apple.coreservices.appleid.authentication.plist [Click for details]

[failed] com.apple.printtool.agent.plist [Click for details]

Problem System Launch Daemons: ℹ️

[failed] com.apple.wdhelper.plist

[failed] org.postfix.master.plist [Click for details]

Launch Agents: ℹ️

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[running] com.micromat.TechToolProAgent.plist [Click for support]

[not loaded] com.motorola.MDMUpdater.plist [Click for support]

[not loaded] com.motorola.motohelper.plist [Click for support]

[not loaded] com.motorola.motohelperUpdater.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[failed] com.symantec.errorreporter-periodicagent.plist [Click for support]

[loaded] com.symantec.nis.application.plist [Click for support]

[running] com.symantec.uiagent.application.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.freemacsoft.appcleanerd.plist [Click for support]

[running] com.micromat.TechToolProDaemon.plist [Click for support]

[not loaded] com.motorola-mobility.mmcfgd.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]

[running] com.symantec.deepsight-extractor.plist [Click for support]

[failed] com.symantec.errorreporter-periodic.plist [Click for support]

[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]

[loaded] com.symantec.liveupdate.daemon.plist [Click for support]

[not loaded] com.symantec.nav.migrateqtf.plist [Click for support]

[running] com.symantec.sharedsettings.plist [Click for support]

[running] com.symantec.symdaemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.prosofteng.DGMonitor.plist [Click for support]

[loaded] com.shirtpocket.backupbytime.plist [Click for support]

[loaded] uk.co.markallan.clamxav.clamscan.plist [Click for support]

[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]

User Login Items: ℹ️

ChronoSync Scheduler Application (/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

AppCleaner Helper Application (/Volumes/iHDD 500GB/Downloads - Global/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.160 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.1

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.160 - SDK 10.6 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

DirectorShockwave: Version: 12.1.8r158 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

fbplugin_1_0_3: Version: Unknown [Click for support]

fileEditTool10: Version: 1.0 [Click for support]

Move-Media-Player: Version: npmnqmp 071505000006 [Click for support]

Java Applet: Version: 10.0.2

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Logitech Control Center [Click for support]

Norton\nQuickMenu [Click for support]

TechTool Protection [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

82% WebProcess

49% PluginProcess

12% firefox

8% plugin-container

5% WindowServer

Top Processes by Memory: ℹ️

3.71 GB WebProcess

1.18 GB firefox

1.09 GB PluginProcess

328 MB Safari

262 MB mds

Virtual Memory Information: ℹ️

316 MB Free RAM

16.00 GB Used RAM

14.68 GB Swap Used

Mac mini, OS X Mountain Lion (10.8.5)

Posted on Jun 14, 2015 8:03 PM

Reply

Answer 1

petermac87

Level 5

7,447 points

Jun 14, 2015 8:05 PM in response to hsprof

You are running Nortons (Symantec) possibly the worse program you can run on a Mac. Uninstall it per the developers directions. You neither need it nor want it.

Cheers

Pete

Reply

Answer 2

hsprof Author

Level 1

0 points

Jun 14, 2015 8:46 PM in response to petermac87

Yeah, I know it causes some conflicts. As I said, I disabled most of it and removed some Symantec extension that was crashing Firefox. I use the "Identity" part of the "Internet Security" and all the "Advanced" parts of "Firewall" 'cause I think it protects me online. Is there something else you'd reccommend?

Reply

Answer 3

hsprof Author

Level 1

0 points

Jun 14, 2015 8:58 PM in response to hsprof

Also, I noticed in my System Report ...

Apple System Log (ASL) Messages:

Source: /var/log/asl

Size: 131 KB (131,139 bytes)

Last Modified: 5/26/15 7:18 PM

Recent Contents: ...

2015-05-26 18:34:40 -0500 com.apple.launchd[1]: Throttling respawn: Will start in 9 seconds

2015-05-26 18:34:49 -0500 postfix/master[6505]: fatal: open lock file /var/lib/postfix/master.lock: cannot open file: Permission denied

2015-05-26 18:34:50 -0500 com.apple.launchd[1]: Exited with code: 1

2015-05-26 18:34:50 -0500 com.apple.launchd[1]: Throttling respawn: Will start in 9 seconds

2015-05-26 18:34:59 -0500 postfix/master[6510]: fatal: open lock file /var/lib/postfix/master.lock: cannot open file: Permission denied

2015-05-26 18:35:00 -0500 com.apple.launchd[1]: Exited with code: 1

2015-05-26 18:35:00 -0500 com.apple.launchd[1]: Throttling respawn: Will start in 9 seconds

which just repeats.

… and under Sync Services:

May 26 19:05:04 Brads-MacMini-2.local postfix/master[379]: fatal: open lock file /var/lib/postfix/master.lock: cannot open file: Permission denied

of which there are many more.

Sourc

Reply

Answer 4

petermac87

Level 5

7,447 points

Jun 15, 2015 2:11 AM in response to hsprof

No, I would not recommend any anti virus or security software for a Mac. It is not required and will only slow down your Mac.

Pete

Reply

Answer 5

thomas_r.

Level 7

31,989 points

Jun 15, 2015 6:15 AM in response to hsprof

hsprof wrote:

I disabled most of it and removed some Symantec extension that was crashing Firefox. I use the "Identity" part of the "Internet Security" and all the "Advanced" parts of "Firewall" 'cause I think it protects me online.

Norton doesn't do a good job of protecting you.

As long as Norton is installed, further troubleshooting efforts are wasted. (Yes, it's really that bad!) Removing it entirely is the first thing you need to do. Most likely, that will fix the problem, but if not, it still is something that must be done before we can proceed with further advice. Be sure to remove it only using the uninstaller provided by Symantec. The Norton installer will offer to uninstall Norton if it detects that it is installed. Unfortunately, since you have removed part of Norton, it's entirely possible that you may need to reinstall it before it will allow you to remove it.

Reply

Answer 6

Drew Reece

Level 6

10,660 points

Jun 15, 2015 7:04 AM in response to hsprof

Background applications can fail for a number of reasons.

Look at your final RAM usage - there is 14GB of swap used - that is RAM that has been saved to disk because there wasn't enough room for it in the physical memory. You have 16GB of RAM - which is plenty for normal use, so something is requiring a lot more RAM than you have installed. Swap (stored on disk) is many times slower than RAM. I'd suggest that some processes are failing due to memory pressure - the OS can kill apps or services that are not in use when RAM is required elsewhere. Etrecheck normally states when memory pressure kills jobs, however this version may be different.

Personally I would start by rebooting. Disable all of Symantec's software if you want to see if that is the cause of some of your issues - it clearly isn't protecting you from whatever 'rover.ebay.com' is doing (I don't know what that is or what it does to you, some websites simply have terrible adverts, try another browser with no history to see if it is cookies that are provoking the popups).

Uninstalling Norton may be easier. If you do not want to remove Norton then you can boot into safe mode (hold shift at startup). That will disable all third party startup items & many Apple extensions too. Diagnosing your issues will still be complex because you have to take into account what is disabled by safe mode.

Try safe mode if your Mac doesn't finish starting up - Apple Support

Limited graphics performance in OS X recovery or safe mode - Apple Support

Repair the permissions if you think it will help with the permission denied messages. It is in Disk Utility's first aid tab.

Your log output could be caused by Norton - third party software with a lot of system access can ruin the entire OS. Please stop ignoring the advice given here -

I have never run Norton & never experienced the issues you are seeing.

What exactly do you think Norton is protecting you from? OS X has a built in firewall. OS X has a built in anti malware blocker (Xprotect). OS X has no 'identity protection' built in but are you really sure you need it?

Reply

Answer 7

hsprof Author

Level 1

0 points

Jun 15, 2015 3:44 PM in response to Drew Reece

Wow. Thanks everyone for your input. OK OK OK! I'll trash all that Norton stuff (free from Comcast).

I assumed my occasional slowness was due to how many windows and tabs I keep open. Safari seems to really eat up the resources. I usually keep Safari and Firefox open together, using each for different kind of stuff -- both with lots of tabs. If things run too slowly, I'll close some windows, or even quit Safari.

My rover.ebay.com issue seems to be mild compared to what others report. As I posted yesterday, I'm now more concerned with the [failed] stuff from Etre. I'll now uninstall Norton, restart, and run Etre again. Be back soon!

Reply

Answer 8

hsprof Author

Level 1

0 points

Jun 15, 2015 7:22 PM in response to Drew Reece

Sorry for the delay -- got called away. Then, after uninstalling all Symantec Stuff and restarting, I lost my custom system and doc prefs. So, I opened in TechTool Pro 7 and rebuilt the permissions, volume structures, and file structures. While I was there, I had the RAM checked. After rebooting, I ran Etre with these results:

EtreCheck version: 2.2 (132)

Report generated 6/15/15 9:00 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

Mac mini (Late 2012) (Technical Specifications)

Mac mini - model: Macmini6,1

1 2.5 GHz Intel Core i5 CPU: 2-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics 4000 - VRAM: 768 MB

SONY TV 1920 x 1080 @ 60 Hz

System Software: ℹ️

OS X 10.8.5 (12F2518) - Time since boot: 0:2:46

Disk Information: ℹ️

APPLE HDD HTS545050A7E362 disk1 : (500.11 GB)

disk1s1 (disk1s1) <not mounted> : 210 MB

iHDD 500GB (disk1s2) /Volumes/iHDD 500GB : 484.63 GB (407.37 GB free)

eDrive (disk1s3) <not mounted> : 15.00 GB

OWC Mercury Electra 6G SSD disk0 : (240.06 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

iSSD 240GB (disk0s2) / : 239.20 GB (122.82 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

GenesysLogic USB3.0 Hub

asmedia ASM1051 320.07 GB

disk4s1 (disk4s1) <not mounted> : 32 KB

H 214GB (disk4s3) /Volumes/H 214GB : 213.61 GB (16.01 GB free)

H 84GB (disk4s5) /Volumes/H 84GB : 83.66 GB (14.84 GB free)

Flash Drive 16GB (disk4s7) /Volumes/Flash Drive 16GB : 15.82 GB (5.29 GB free)

G4 eDrive (disk4s9) <not mounted> : 6.44 GB

asmedia ASM1051 500.11 GB

disk3s1 (disk3s1) <not mounted> : 210 MB

E 157GB (disk3s2) /Volumes/E 157GB : 157.11 GB (45.02 GB free)

E 343GB (disk3s3) /Volumes/E 343GB : 342.52 GB (170.58 GB free)

asmedia ASM1051 500.11 GB

disk2s1 (disk2s1) <not mounted> : 32 KB

G 465GB (disk2s3) /Volumes/G 465GB : 499.97 GB (84.83 GB free)

GenesysLogic USB3.0 Hub

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech USB Receiver

Mitsumi Electric Apple Extended USB Keyboard

American Power Conversion Back-UPS RS 1500 FW:8.g9 .D USB FW:g9

GenesysLogic USB2.0 Hub

SanDisk Cruzer Glide 16.01 GB

disk5s1 (disk5s1) <not mounted> : 32 KB

tf (disk5s3) /Volumes/tf : 15.87 GB (14.98 GB free)