Darkpebble
Level 1 (0 points)

Q: My restarts itself after beeping sound. I got the code '-0510D' after diagnosis.

I restarted my computer for diagnosis, I got the code '-0510D' the instructions say to contact apple support.

My computer shuts down after beeping sounds. then is says it restarted because of a problem. I'm afraid of a virus and what not. Also sometimes when i click on a page a totally different page shows up. not like a popup though - the page issue hasn't happened in a while but it came up about the same time with all the restarting issue.

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jun 15, 2015 2:36 AM

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Darkpebble

Q: My restarts itself after beeping sound. I got the code '-0510D' after diagnosis.

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  • Helpful answers

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 15, 2015 4:11 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jun 15, 2015 4:11 AM in response to Darkpebble

    Based on your description, the MBP had a kernel panic.  Log and post it using these directions:

     

    https://support.apple.com/en-us/HT201753

     

    How many beeps?

     

    It would be helpful if you indicated the EXACT MBP that you have.

     

    Ciao.

  • by Darkpebble,

    Darkpebble Darkpebble Jun 18, 2015 6:55 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 18, 2015 6:55 AM in response to OGELTHORPE

    Thanks for your help,

     

    It just happened again. it was three beeps.

    Also on another occassion it just shutdown imediately no beep, but it turned on twice


    Kind rergards

    Aisha

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 18, 2015 7:05 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jun 18, 2015 7:05 AM in response to Darkpebble

    Three beeps suggests a RAM problem.

     

    Again it would be helpful if you indicated the EXACT MBP that you have.  On the back of the MBP is the serial number.  Enter it here and you will get the requested information:

     

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

     

    Did you check to see if there was a kernel panic report  per my prior link?

     

    Ciao.

  • by Darkpebble,

    Darkpebble Darkpebble Jun 18, 2015 10:41 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 18, 2015 10:41 AM in response to OGELTHORPE

    MacBook Pro (13-inch, Mid 2012)

    I went to the logs, there was no panic log for the previous crash I had which was this morning. But there was a kernel panic report from a few days ago and another file named Crash.

    What information do ineed coprfrom the crash report?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 18, 2015 10:52 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jun 18, 2015 10:52 AM in response to Darkpebble

    Darkpebble wrote:

     

    What information do ineed coprfrom the crash report?

    Post the entire kernel panic report.  It should have format similar to the one in this discussion:

     

    https://discussions.apple.com/message/28420105?ac_cid=tw123456#28420105

     

    Take out the RAM modules, clean the contacts and reinstall them.  Make certain that they are well seated.  Any more beeps?

     

    Ciao.

  • by Darkpebble,

    Darkpebble Darkpebble Jun 19, 2015 1:51 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 19, 2015 1:51 AM in response to OGELTHORPE

    Anonymous UUID:       47D73BA7-6841-4E28-DE5A-000D35E86A59

     

     

    Tue Jun 16 17:55:26 2015

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff802c817cc2): Kernel trap at 0xffffff802cb5da85, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000054028580, CR3: 0x00000001d265b050, CR4: 0x00000000001626e0

    RAX: 0x0000000054028578, RBX: 0xffffff80433a9bb0, RCX: 0x0000000000000002, RDX: 0x0000000000000000

    RSP: 0xffffff813597b010, RBP: 0xffffff813597b040, RSI: 0x0000000000000000, RDI: 0xffffff804001d480

    R8:  0x0000000000000000, R9:  0x000000000000000b, R10: 0xffffff8040beb6b0, R11: 0xffffff803ed40c00

    R12: 0xffffff804001d480, R13: 0x0000000000000002, R14: 0x0000000000000000, R15: 0xffffff804001d480

    RFL: 0x0000000000010246, RIP: 0xffffff802cb5da85, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0x0000000054028580, Error code: 0x0000000000000000, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff813597acc0 : 0xffffff802c72bda1

    0xffffff813597ad40 : 0xffffff802c817cc2

    0xffffff813597af00 : 0xffffff802c834b73

    0xffffff813597af20 : 0xffffff802cb5da85

    0xffffff813597b040 : 0xffffff802cb32f94

    0xffffff813597b0f0 : 0xffffff802cb312a6

    0xffffff813597b130 : 0xffffff802c971d06

    0xffffff813597b190 : 0xffffff802c941473

    0xffffff813597b1d0 : 0xffffff802c92d769

    0xffffff813597b240 : 0xffffff802c9477d7

    0xffffff813597b2c0 : 0xffffff802c94728a

    0xffffff813597b310 : 0xffffff802c946f74

    0xffffff813597b340 : 0xffffff802c9405be

    0xffffff813597b3d0 : 0xffffff802cb321a2

    0xffffff813597b4e0 : 0xffffff802cb5f716

    0xffffff813597b650 : 0xffffff802c96f05f

    0xffffff813597b6d0 : 0xffffff802c943c0c

    0xffffff813597b8f0 : 0xffffff802c9629a2

    0xffffff813597b990 : 0xffffff802c94e5b8

    0xffffff813597bbd0 : 0xffffff802c94f343

    0xffffff813597bf50 : 0xffffff802cc4ba86

    0xffffff813597bfb0 : 0xffffff802c835376

     

     

    BSD process name corresponding to current thread: Google Chrome

     

     

    Mac OS version:

    14D136

     

     

    Kernel version:

    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

    Kernel slide:     0x000000002c400000

    Kernel text base: 0xffffff802c600000

    __HIB  text base: 0xffffff802c500000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 80845007458646

    last loaded kext at 72925069304686: com.trusteer.driver.gakl_driver_2 1 (addr 0xffffff7faf1b1000, size 32768)

    last unloaded kext at 171950918251: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7fae392000, size 2043904)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2 1

    com.Cycling74.driver.Soundflower 1.5.2

    com.rim.driver.BlackBerryUSBDriverInt 0.0.74

    com.apple.filesystems.smbfs 3.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

    com.apple.driver.AGPM 110.19.5

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleMikeyDriver 272.18

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleHDA 272.18

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleIRController 327.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 36

    com.apple.iokit.SCSITaskUserClient 3.7.5

    com.apple.driver.XsanFilter 404

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.18

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOAcceleratorFamily2 156.14

    com.apple.AppleGraphicsDeviceControl 3.10.22

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.iokit.IOBluetoothFamily 4.3.4f4

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleHDAController 272.18

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOHDAFamily 272.18

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.CoreStorage 471.20.7

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IOFireWireFamily 4.5.6

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

    com.apple.kec.Libm 1

     

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: IR Receiver

    USB Device: Apple Internal Keyboard / Trackpad

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

    Network Service: Wi-Fi 2, AirPort, en1

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 19, 2015 2:31 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jun 19, 2015 2:31 AM in response to Darkpebble

    Delete the following from the MBP.

    Screen Shot 2015-06-19 at 5.25.46 AM.png

    The trusteer driver is the prime candidate for the kernel panic.

     

    You do not need the RIM file if you no longer have a Blackberry.

     

    Reinstall then one at a time and see if the kernel panics reoccur.

     

    Ciao.

  • by Darkpebble,

    Darkpebble Darkpebble Jun 19, 2015 2:37 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 19, 2015 2:37 AM in response to OGELTHORPE

    I think it is the blackberry. I don't have blackberry any more. But the Kernel panic was happening before the thruster was installed,

    whichwas a few days ago.

    The trusteer is for my online banking protection ithink iwant to keep it? Or you think I should reinstall it just in case.

  • by Darkpebble,

    Darkpebble Darkpebble Jun 19, 2015 2:48 AM in response to Darkpebble
    Level 1 (0 points)
    Jun 19, 2015 2:48 AM in response to Darkpebble

    Also, because in two other panic reports the Trusteer wasn't there. Screen Shot 2015-06-19 at 10.45.32 AM.png

     

    Screen Shot 2015-06-19 at 10.45.21 AM.png

     

    Lastly, there are files in launch agent for the BB, shouldidelete them?? I have deleted the application

     

    Screen Shot 2015-06-19 at 10.42.57 AM.png

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 19, 2015 3:00 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jun 19, 2015 3:00 AM in response to Darkpebble

    The only way you will know with certainty is to try it.  Rid the RIM first and see what happens.

     

    Ciao.

  • by Darkpebble,

    Darkpebble Darkpebble Jun 19, 2015 3:05 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 19, 2015 3:05 AM in response to OGELTHORPE

    i deleted the blackberry app. but another panic just happened two mins ago

     

    Anonymous UUID:       47D73BA7-6841-4E28-DE5A-000D35E86A59

     

     

    Fri Jun 19 10:53:22 2015

     

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff802c1fe9f0): "Possible memory corruption: pmap_pv_remove(0xffffff8043e1caf8, 0x132c02000, 0x1a1793, 0x80000001a1793046, 0xffffff81371bbcc4, 0xfffffe9080233010): pv not on hash, head: 0xffffff8043e1caf8, 0x132c20000"@/SourceCache/xnu/xnu-2782.20.48/osfmk/i386/pmap_internal.h:841

    Backtrace (CPU 1), Frame : Return Address

    0xffffff81371bbb80 : 0xffffff802c12bda1

    0xffffff81371bbc00 : 0xffffff802c1fe9f0

    0xffffff81371bbcf0 : 0xffffff802c1ff645

    0xffffff81371bbd50 : 0xffffff802c1ad505

    0xffffff81371bbe60 : 0xffffff802c1a319c

    0xffffff81371bbe90 : 0xffffff802c14e637

    0xffffff81371bbed0 : 0xffffff802c5c1d49

    0xffffff81371bbf40 : 0xffffff802c5c199c

    0xffffff81371bbf50 : 0xffffff802c64ba86

    0xffffff81371bbfb0 : 0xffffff802c235376

     

     

    BSD process name corresponding to current thread: Google Chrome He

     

     

    Mac OS version:

    14D136

     

     

    Kernel version:

    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

    Kernel slide:     0x000000002be00000

    Kernel text base: 0xffffff802c000000

    __HIB  text base: 0xffffff802bf00000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 44801872689265

    last loaded kext at 186879579726: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7faeb58000, size 389120)

    last unloaded kext at 182188731753: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7fadd92000, size 2043904)

    loaded kexts:

    com.Cycling74.driver.Soundflower 1.5.2

    com.rim.driver.BlackBerryUSBDriverInt 0.0.74

    com.apple.filesystems.smbfs 3.0.1

    com.apple.driver.AGPM 110.19.5

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleHDA 272.18

    com.apple.driver.AppleMikeyDriver 272.18

    com.apple.driver.AudioAUUC 1.70

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleIRController 327.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 36

    com.apple.iokit.SCSITaskUserClient 3.7.5

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.DspFuncLib 272.18

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOAcceleratorFamily2 156.14

    com.apple.AppleGraphicsDeviceControl 3.10.22

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.iokit.IOBluetoothFamily 4.3.4f4

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleHDAController 272.18

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOHDAFamily 272.18

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.CoreStorage 471.20.7

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOFireWireFamily 4.5.6

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

    com.apple.kec.Libm 1

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 19, 2015 3:26 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jun 19, 2015 3:26 AM in response to Darkpebble

    You still have a RIM element.

     

    You may have to go to the developers web site and look for uninstall instructions.  Sometimes one has to reinstall the application and then run the uninstall.

     

    Ciao.

  • by Darkpebble,

    Darkpebble Darkpebble Jul 27, 2015 8:18 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jul 27, 2015 8:18 AM in response to OGELTHORPE

    hi OGELTHORPE,

    Thank you for your help and all

     

    New Prblem.

    I deleted everything with blackberry. I'm unable to download and install blackberry client. It was fine for a few weeks, but for the past 24hrs I got a crash 3 times

     

     

    Anonymous UUID:       47D73BA7-6841-4E28-DE5A-000D35E86A59

     

    Mon Jul 27 15:07:52 2015

     

    *** Panic Report ***

    panic(cpu2 caller 0xffffff8000817cc2): Kernel trap at 0xffffff8000c610b9, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x000020eba3c08be1, CR3: 0x000000017f7fc0a2, CR4: 0x00000000001626e0

    RAX: 0x000020eba3c08b99, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0xffffff8011784c88

    RSP: 0xffffff810b90ba50, RBP: 0xffffff810b90ba80, RSI: 0xffffff8000f12cb0, RDI: 0xffffff80119a6ec0

    R8:  0xffffff8023dfbe00, R9:  0xffffff80116c5d90, R10: 0x0000000000000000, R11: 0x0000000000000000

    R12: 0xffffff801e43d7c0, R13: 0x0000000000000010, R14: 0x0000000000000001, R15: 0xffffff8000f12cb0

    RFL: 0x0000000000010286, RIP: 0xffffff8000c610b9, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000020eba3c08be1, Error code: 0x0000000000000000, Fault CPU: 0x2

     

    Backtrace(CPU 2), Frame:Return Address

    0xffffff810b90b700 : 0xffffff800072bda1

    0xffffff810b90b780 : 0xffffff8000817cc2

    0xffffff810b90b940 : 0xffffff8000834b73

    0xffffff810b90b960 : 0xffffff8000c610b9

    0xffffff810b90ba80 : 0xffffff8000c61373

    0xffffff810b90bab0 : 0xffffff8000ca74db

    0xffffff810b90bad0 : 0xffffff8000cb519d

    0xffffff810b90bb30 : 0xffffff8000cb4f05

    0xffffff810b90bb70 : 0xffffff8000c5b1ee

    0xffffff810b90bd00 : 0xffffff8000c5b326

    0xffffff810b90bd30 : 0xffffff8000caed45

    0xffffff810b90bd90 : 0xffffff8000cb56d0

    0xffffff810b90bdb0 : 0xffffff8000cfc517

    0xffffff810b90bde0 : 0xffffff80007e04a8

    0xffffff810b90be10 : 0xffffff800073000c

    0xffffff810b90be40 : 0xffffff80007149f3

    0xffffff810b90be90 : 0xffffff800072531d

    0xffffff810b90bf10 : 0xffffff8000802fe5

    0xffffff810b90bfb0 : 0xffffff8000835148

     

    BSD process name corresponding to current thread: Office365Service

     

    Mac OS version:

    14E46

     

    Kernel version:

    Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

    Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

    Kernel slide:     0x0000000000400000

    Kernel text base: 0xffffff8000600000

    __HIB  text base: 0xffffff8000500000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

    System uptime in nanoseconds: 32215748015225

    lastloadedkextat 14102895451546:com.apple.filesystems.smbfs3.0.1 (addr0xffffff7f831c5000, size 389120)

    lastunloadedkextat 204360331559:com.apple.driver.AirPort.Brcm4331 800.20.24 (addr0xffffff7f82402000, size 2043904)

    loadedkexts:

    com.Cycling74.driver.Soundflower 1.5.2

    com.rim.driver.BlackBerryUSBDriverInt 0.0.74

    com.apple.filesystems.smbfs3.0.1

    com.apple.driver.AGPM 110.19.6

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.5f8

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 272.18.1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AudioAUUC 1.70

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f8

    com.apple.driver.AppleMikeyDriver 272.18.1

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleIRController 327.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.iokit.SCSITaskUserClient 3.7.5

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18.1

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8

    com.apple.iokit.IOBluetoothFamily 4.3.5f8

    com.apple.driver.AppleHDAController 272.18.1

    com.apple.iokit.IOHDAFamily 272.18.1

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOAcceleratorFamily2 156.16

    com.apple.AppleGraphicsDeviceControl 3.10.24

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.CoreStorage 471.30.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOFireWireFamily 4.5.7

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 397

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    Model: MacBookPro9,2, BootROM MBP91.00D3.B0B, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.5f8 15969, 3 services, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi 2, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: IR Receiver

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 27, 2015 10:15 AM in response to Darkpebble
    Level 9 (52,793 points)
    Mac OS X
    Jul 27, 2015 10:15 AM in response to Darkpebble

    The kernel panic report shows the following:

    Screen Shot 2015-07-27 at 1.11.51 PM.png

    Delete them and see if the panics stop.

     

    Has RAM been added to the MBP since when it was new?  If so, take it out and clean the contacts and reinstall the RAM, making certain that it is well seated.  If the panics persist, reinstall the original RAM.

     

    Ciao.

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