Q: Macbook keeps freezing - HELP!
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Jun 15, 2015 2:25 AMby D.Cohen,Before going to the Apple Store, try these steps:
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disc and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support
Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295
Apple technicians will take a look at your computer and try to determine the problem. The solution will depend on the problem they find.
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Jun 15, 2015 3:59 AMby OGELTHORPE,Based on your post, the MBP had a kernel panic. Use these directions to log and post it for review:
https://support.apple.com/en-us/HT201753
The Etrecheck report requested by Petermac87 could also prove to be useful:
http://www.etresoft.com/etrecheck
Ciao.
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Jun 15, 2015 6:34 AMby Linc Davis,The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
