Q: I have an IPhone 5C with and IOS8 abd the camera screen is black and won't let me do anything on it. It doesn't work for any apps ... I have an IPhone 5C with and IOS8 abd the camera screen is black and won't let me do anything on it. It doesn't work for any apps either but it does work on facetime. How do I fix the black camera screen more
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Helpful answers
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Jun 17, 2015 1:58 PM in response to griffeyboy1by jason269,Hello, griffeyboy1.
Thank you for visiting Apple Support Communities.
I understand that you are having an issue with the camera lens showing closed on your iPhone 5c. Here is a troubleshooting article that I would recommend going through for this issue.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
(camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch
-Jason H.
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Jun 19, 2015 11:20 AM in response to griffeyboy1by BooMonster,If your camera works on FaceTime but not other apps, this means your rear facing camera is the camera giving you trouble. Try following Jason269's instructions or contact your nearest apple store.
