I have wireless internet, meaning it is via radio waves rather than through a broadband company. They use 5ghz, so I need to disable it on the time capsule.
Also, the setup wizard put the router in Bridge Mode. I do not have another wireless router, and my internet provider says it is interfering with my quality of internet.
How do I change it?
Thanks!!
Time Capsule-OTHER
Normally, the Time Capsule connects to a network using a wired Ethernet cable connection from a modem or another router, as the Setup Guide illustrates.
The Time Capsule cannot connect to your network using wireless only.......unless......the wireless signal is being broadcast by another Apple router.
So, if you have the Time Capsule configured to "create a wireless network" and you do not have an Ethernet cable connected to the Time Capsule, any device that connects to the Time Capsule wireless signal will not be able to connect to the Internet. You will have to log that device off of the Time Capsule network and log back onto your normal network if you want the device to have Internet access.
You may be trying to setup the Time Capsule in a non-standard way, and unless the wireless is being provided by another Apple router.....you are not going to be able to setup the Time Capsule correctly.
Please open AirPort Utility
Click on the Time Capsule picture
Look for a setting for Status
If the setting for Status is visible......
and if there are any amber dots there, click on each dot and post back with the message that you see
Then, click Edit in the smaller window that shows the IP address of the Time Capsule.
Please check the following settings in AirPort Utility for your Time Capsule
Click the Wireless tab
What is the setting for Network Mode?
So how I am set up is, the cat5 comes into the house. It is plugged into a modem, which is also for our voip. Then to the Time Capsule. So we have no amber lights, it is just that it set's up in bridge mode. To take it out, I have to be more tech savvy than I am I guess because the Airport Utility tells me all these things wrong when I choose DCHP or DCHP and NAT. I am thinking it is that modem that is causing the issues?
Thank you for your help!
I suspect that your "modem" is more than a modem....and it may be a modem/router or gateway.
What is the make and model number of the "modem"?
Linksys And yes it says modem with router, however it is not wireless. SPA2102 is the model number.
Linksys And yes it says modem with router
Then, that would be why the Time Capsule was configured correctly to operate in Bridge Mode.....since you already have another router "upstream" on your network.
You do not want two devices both competing and trying to act as routers on the same network. That will introduce IP address conflicts and an added complication known as Double NAT.
The Time Capsule is perfectly capable of producing a wireless network when it is configured to operate in Bridge Mode. My Time Capsule is operating that same way, as I also have a wired router (not wireless) upstream on my network.
Regarding your question about removing 5 GHz.......that is not possible, since the Apple AirPort Time Capsule and other Apple routers are simultaneous dual band 2.4 GHz and 5 GHz wireless devices. It is not possible to turn off 5 GHz and only have 2.4 GHz operate, and vice versa. There is an option to assign another name to the 5 GHz network, which will separate the 2.4 GHz and 5 GHz bands.
Make sure the Time Capsule is not backing up at the moment, then power it off, wait a few seconds, and start it up again. That will force the Time Capsule to automatically scan to find the best wireless channels to use.
So technically the router is functioning perfectly in Bridge Mode? Here is the email I received from my internet provider:
The VoIP ATA should not even really be noticed by your router, and I would not expect it to be causing this issue. From what I can figure out, it seems more likely that the Time Capsule believes our radio to be handing out IPs for your entire internal network... which it is capable of, and currently doing (This is what Bridge Mode does), but is not how we intend for our network to be deployed.
Usually with our setup, the radio hands out a single IP to your router, which then handles the rest of the internal network IP assignment and management. In Bridge Mode, your Time Capsule is allowing our radio to handle these basic functions, which can simply put more strain on our equipment. While this is not a huge deal, it is odd to us that the Time Capsules routing functions seem to be pushing you to Bridge Mode and requiring extra configuration for what is usually a completely automated step with any other brand.
What are your thoughts Bob?
On the 5GHz issue, by renaming the 5 GHz, will that stop it from any interference with our internet set-up? Or just prevent it from happening often?
In the Airport Utility, under the wireless tab, then wireless options, do I click on the box for 5 GHz and name it? Also, do I leave the 2.4 and 5 GHz on automatic?
Your information is greatly appreciated!
Technically, Bridge Mode is the correct setting for your Time Capsule......since you only want one router on a home network, and the Linksys is already providing that service.
That is why Apple's software configured the Time Capsule to work in Bridge Mode.....it correctly detected another device upstream acting as a network router and set the TC up as a "bridge" to avoid the two routers on a network dilemma.
If you try to configure the Time Capsule to act as a second router on the network......which is what the "tech" folks seem to be suggesting, you are going to see a message pop up to the effect that you already have another router on the network......so the Time Capsule needs to be in Bridge Mode (to avoid having two routers on the network)
Apple gives you an option to "ignore" the message, but as to whether things will work this way or not, I cannot say. One of the things that you will have to accept with type of setup is a Double NAT. That may slow browsing some or not at all. Sometimes some sites will load while others do not.....Double NAT can produce some unpredictable results. Things may work...or they may not.
I advise users to avoid the Double NAT if possible, but sometimes it cannot be avoided. If you want to try it, you'll have to change the setting for Router Mode from "Off (Bridge Mode)" to DHCP and NAT.
On the 5GHz issue, by renaming the 5 GHz, will that stop it from any interference with our internet set-up?
Probably not. Changing the name is not the same as not having a 5 GHz signal at all, which is what you were asking about. The Time Capsule cannot provide just a 2.4 GHz signal without also providing a 5 GHz signal.
In the Airport Utility, under the wireless tab, then wireless options, do I click on the box for 5 GHz and name it?
When click on the box that will automatically add "5 GHz", (without the quotes) to name of your network. So your Network Name will be 2.4 GHz and your Network Name 5 GHz will be the 5 GHz signal. You can point devices at either network to connect.
Also, do I leave the 2.4 and 5 GHz on automatic?
I do, but other users swear by trying to manually choose a channel, so there is no right or wrong answer on that one.
How to remove 5ghz, and why am I in Bridge mode?
