Matt_nz_Karamu

Q: Apple TV drops Ethernet every half hour

Hi all,

 

I am sys-loging one of my switches which has several Apple TV's connected. One of the Apple TV's regularly drops the Ethernet link and reconnects. A little over half an hour. Any ideas why it would do this? 

The network cables + infrastructure are all tested & certificated to Cat 6. I may try different cabling + switch port just to be sure.

Here's a snippet:

 

<188>1 2015-06-15T18:19:23.047120+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T18:19:25.146215+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T18:19:55.018990+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T18:43:33.027135+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T18:43:35.021003+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T18:44:04.890391+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T19:07:53.005895+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T19:07:55.292532+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T19:08:25.160170+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T19:33:02.985795+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T19:33:04.998591+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T19:33:34.871655+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T19:43:22.977093+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T19:43:25.090077+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T19:43:54.968281+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T20:04:27.959129+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T20:04:30.161981+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T20:05:00.039812+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T20:34:52.934414+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T20:34:54.988792+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T20:35:24.867991+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T21:08:42.905995+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T21:08:44.996896+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T21:09:14.875148+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T21:34:47.885170+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T21:34:50.044464+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T21:35:19.924951+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

<188>1 2015-06-15T22:09:42.854432+12:00 10.1.11.56 %LINK-W-Down - - - %LINK-W-Down:  2/g11 

<190>1 2015-06-15T22:09:44.843080+12:00 10.1.11.56 %LINK-I-Up - - - %LINK-I-Up:  2/g11 

<188>1 2015-06-15T22:10:14.712460+12:00 10.1.11.56 %STP-W-PORTSTATUS - - - %STP-W-PORTSTATUS: 2/g11: STP status Forwarding 

Posted on Jun 15, 2015 8:10 PM

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Q: Apple TV drops Ethernet every half hour

  • All replies
  • Helpful answers

  • by Rudegar,

    Rudegar Rudegar Jun 16, 2015 7:52 AM in response to Matt_nz_Karamu
    Level 7 (28,611 points)
    Apple TV
    Jun 16, 2015 7:52 AM in response to Matt_nz_Karamu

    could be many things a periodic defect hardware or... try another port in the switch or another switch

  • by Matt_nz_Karamu,

    Matt_nz_Karamu Matt_nz_Karamu Jun 21, 2015 1:32 PM in response to Rudegar
    Level 1 (0 points)
    Jun 21, 2015 1:32 PM in response to Rudegar

    Tried another switchport, same thing, also changed infrastructure to a new cable, also same issue. Ill try a different switch, but I suspect its something with the Apple TV.

     

    Doesn't appear to affect usage, but its just annoying seeing something regularly drop and connect.

     

    Matt

  • by geotar,

    geotar geotar Oct 13, 2015 11:35 PM in response to Matt_nz_Karamu
    Level 1 (0 points)
    Oct 13, 2015 11:35 PM in response to Matt_nz_Karamu

    Same thing here, but much more frequently.

     

    apple-tv.png

    I have no idea why..

  • by Findet,

    Findet Findet Mar 21, 2016 4:06 AM in response to geotar
    Level 1 (4 points)
    Apple TV
    Mar 21, 2016 4:06 AM in response to geotar

    Same issue here with TP-Link switch. Port 9 is linked to Apple TV 4.

    None of the other devices is showing the same behavior.

    What is the reason for this? Any ideas?

    How to inform Apple about this?

    Bildschirmfoto 2016-03-21 um 11.57.24.png

  • by Jason Istre,

    Jason Istre Jason Istre Apr 9, 2016 1:55 PM in response to Findet
    Level 1 (14 points)
    Apr 9, 2016 1:55 PM in response to Findet

    Same issue here.  Cisco SG500X apple TV floods log with...

     

    09-Apr-2016 08:43:24 :%STP-W-PORTSTATUS: gi1/10: STP status Forwarding

    09-Apr-2016 08:43:20 :%LINK-I-Up:  gi1/10, aggregated (1) 

    09-Apr-2016 08:43:18 :%LINK-W-Down:  gi1/10, aggregated (1)

    09-Apr-2016 08:43:14 :%LINK-I-Up:  gi1/10

    09-Apr-2016 08:43:12 :%LINK-W-Down:  gi1/10          

    09-Apr-2016 08:30:02 :%STP-W-PORTSTATUS: gi1/10: STP status Forwarding, aggregated (1)

    09-Apr-2016 08:29:58 :%LINK-I-Up:  gi1/10, aggregated (1)

    09-Apr-2016 08:29:56 :%LINK-W-Down:  gi1/10, aggregated (1)

    09-Apr-2016 08:29:19 :%STP-W-PORTSTATUS: gi1/10: STP status Forwarding

    09-Apr-2016 08:29:14 :%LINK-I-Up:  gi1/10

    09-Apr-2016 08:29:12 :%LINK-W-Down:  gi1/10

    09-Apr-2016 08:05:07 :%STP-W-PORTSTATUS: gi1/10: STP status Forwarding

    09-Apr-2016 08:05:02 :%LINK-I-Up:  gi1/10, aggregated (1)

    09-Apr-2016 08:05:00 :%LINK-W-Down:  gi1/10, aggregated (1)

    09-Apr-2016 08:04:57 :%LINK-I-Up:  gi1/10

    09-Apr-2016 08:04:55 :%LINK-W-Down:  gi1/10          

    09-Apr-2016 07:34:03 :%STP-W-PORTSTATUS: gi1/10: STP status Forwarding, aggregated (1)

    09-Apr-2016 07:33:59 :%LINK-I-Up:  gi1/10, aggregated (2)

    09-Apr-2016 07:33:57 :%LINK-W-Down:  gi1/10, aggregated (2)

    09-Apr-2016 07:29:38 :%STP-W-PORTSTATUS: gi1/10: STP status Forwarding

    09-Apr-2016 07:29:33 :%LINK-I-Up:  gi1/10, aggregated (1)

    09-Apr-2016 07:29:31 :%LINK-W-Down:  gi1/10, aggregated (1)

    09-Apr-2016 07:29:28 :%LINK-I-Up:  gi1/10

    09-Apr-2016 07:29:26 :%LINK-W-Down:  gi1/10

     

    Any fixes?