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Helpful answers
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Jun 16, 2015 3:19 AM in response to JohnNovember2by thunderzzz,Try these steps:
Restart your Mac with the Shift button pressed.
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disc and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support
Take a look at the steps suggested by Apple in this article:
https://support.apple.com/en-us/HT204267
Hope this helps! -
Jun 16, 2015 3:51 AM in response to thunderzzzby JohnNovember2,Thanks for responding. Thing is, I could not restart the unit because I could not even turn it on, hence could not even do the shut down you recommend. even if I go through the motions above, it also does not give a startup tone and doesn't proceed to the grey screen either. It just remains blank and motionless... Is there another way to do the steps you described? Appreciate the help...
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Jun 16, 2015 5:54 AM in response to JohnNovember2by OGELTHORPE,If a SMC reset does not bring life to the MBA, make an appointment at an Apple store genius bar for a FREE evaluation:
https://support.apple.com/en-us/HT201295
Ciao.