Beats warranty problem (3month use, plastic snapped)

I bought a pair of authentic Beats Studio Wireless headphones "sold and fulfilled by Amazon". The band right above the earpiece cracked just like that within 3 months. They've been replaced by Apple under warranty twice now so I'm on my third set. And every ... single ... time ... it's the same thing. They sound great. But the build quality is just crap. Especially for the price.

The damage does not appear to be due to a manufacturing defect - that is what Warranties cover. You could try to get a second opinion from another Apple Authorized Service Provider > https://locate.apple.com/lv/lv/ - ÇÇÇ

Beats still have their own Support see here and pick the most relevant Country

http://uk.beatsbydre.com/

I have the same issue. I take extremely good care of my beats. There are no scratches or anything except for this. It gets worse when I put them on, you can hear the plastic stressing. This is clearly a design flaw as I have seen it all over the internet in this same place.

Our opinions are irrelevant. We can't do anything about it. This is strictly a user forum.

As KiltedTim says, we are users helping other users - not Apple.

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Hi,

I just wanted you to know that the exact same thing happened to my Studio Wireless. Five six weeks after purchasing my headphones the plastic just cracked when I put them on.

Cheers

Same exaxt thing happened to me in 3 months and I am told I have to pay 2/3 of what I originally paid. The plastic is obviously defective but Apple will push off the poor quality on the consumer. It's a shame

Where, exactly, are you people buying these? There are a LOT of counterfeits out there that are nearly indistinguishable from the real thing on first inspection. A major tech site even did a teardown on a pair of "Beats", only to be contacted by an engineer who informed them they were counterfeit. Amazon halted sales for a while because of the number of fakes in their inventory.

I purchased mine on Amazon but its not counterfeit, I gave Apple support my serial number and they didn't comment that it was real. Real shame too because I typical love Apple products. Seems like it should be a simple fix instead of gouging me for more money. I don't understand how Apple would think I'd pay $200 more for something that broke normally and may break again

I have the exact same problem. I bought mine ~ 4 months ago, been using them daily. Yesterday I noticed that the plastic on the left side has cracked. At first I thought that I might have snapped them when putting them on or sth (you can definitely hear the plastic crackle). However, having seen the pics on this post, it's obviously a design/material flaw.

I still haven't notified the dealer, let's see whether they will honor the warranty and fix or replace the headphones for free.

I disagree and that is a defect. I've had 2 pairs now, both within 3 months through careful use start to crack there. Both have been replaced by Apple without question.

Bought from Apple, in the Apple Store. 2 in a row for me have had the exact same problem. I won't be buying another pair next time around.