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Jun 18, 2015 2:17 PM in response to Susieleoby Allen A,Hi Susieleo,
The article linked below details how to go about placing your iPad into recovery mode in order to get the device successfully updated via iTunes on your computer.
If you can't update or restore your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201263Regards,
Allen
