jnicol75
Level 1 (1 points)

Q: App Store stuck at "checking for updates"

When I view available updates on the App Store (in OS X Yosemite), a spinner appears at the top left of the application, next to the message "checking for updates". After that the App Store becomes unresponsive.

 

If I force quit and restart the App Store no content is loaded, and the navigation menu (featured, top charts, etc.) is grayed out. I have to restart the computer for the app store to become responsive again, but it still crashes after I navigate to the "updates" tab.

 

As a result of this issue I cannot install OS X updates.

 

The only troubleshooting I have done so far is to repair disk permissions and look in the Console for possible errors (nothing jumped out at me, but I didn't really know what to look for.)

 

Any advice on how I might resolve this issue?

 

Thanks.

MacBook Pro with Retina display, OS X Yosemite (10.10.2), null

Posted on Jun 16, 2015 9:27 PM

by jnicol75,Solvedanswer
jnicol75 jnicol75
Level 1 (1 points)
A:

I have resolved this issue by bypassing the App Store and installing all system updates via terminal.

 

List all available updates:

 

sudo softwareupdate -l

 

Install all available updates:

 

sudo softwareupdate -i -a

 

After performing the updates the App Store no longer displays a "checking for updates" spinner, and I can successfully install updates to third party applications, quit and relaunch the app store, etc.

 

I will hazard a guess that the OS X 10.10.3 update, which I installed via the command line, fixed the issue with app store.

Posted on Jun 17, 2015 3:32 PM

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Q: App Store stuck at "checking for updates"

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 17, 2015 9:10 AM in response to jnicol75
    Level 10 (207,941 points)
    Applications
    Jun 17, 2015 9:10 AM in response to jnicol75

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Eric Root,

    Eric Root Eric Root Jun 17, 2015 12:21 PM in response to jnicol75
    Level 9 (70,250 points)
    iTunes
    Jun 17, 2015 12:21 PM in response to jnicol75

    Try resetting the App Store and Clearing Cookies.


    Reset       Learned from Old Toad

  • by jnicol75,

    jnicol75 jnicol75 Jun 17, 2015 1:40 PM in response to Linc Davis
    Level 1 (1 points)
    Jun 17, 2015 1:40 PM in response to Linc Davis

    I got a lot of these in the console:

     

    18/06/2015 6:34:49.000 am kernel[0]: BUG in process suhelperd[863]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

  • by jnicol75,

    jnicol75 jnicol75 Jun 17, 2015 1:43 PM in response to Eric Root
    Level 1 (1 points)
    Jun 17, 2015 1:43 PM in response to Eric Root

    Thanks for the suggestions. I enabled the debug menu in the App Store and used that to clear the cache and reset the application. I also tried manually deleting:

     

    ~/Library/Preferences/com.apple.appstore.plist

    ~/Library/Preferences/com.apple.storeagent.plist

    ~/Library/Cookies/com.apple.appstore.plist

     

    But unfortunately the problem persists.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 17, 2015 1:46 PM in response to jnicol75
    Level 10 (207,941 points)
    Applications
    Jun 17, 2015 1:46 PM in response to jnicol75

    Please post a contiguous log extract. That particular message is not significant.

  • by jnicol75,

    jnicol75 jnicol75 Jun 17, 2015 1:59 PM in response to Linc Davis
    Level 1 (1 points)
    Jun 17, 2015 1:59 PM in response to Linc Davis

    Here is everything logged to the console after I click the "updates" tab in the Mac App Store:

     

    18/06/2015 6:59:01.865 am storeassetd[902]: addOperation <LoadUpdateQueueOperation: 0x7f8fc9c35320>{name = '(null)'}

    18/06/2015 6:59:01.867 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72c2dcf0> connection from pid 902 with interface <AccountServiceInterface: 0x7ffa72c18ae0> (PID 902)

    18/06/2015 6:59:01.871 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72d24130> connection from pid 902 with interface <AccountServiceInterface: 0x7ffa74819010> (PID 902)

    18/06/2015 6:59:01.874 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa74b0ddc0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa74942650> (PID 903)

    18/06/2015 6:59:01.875 am com.apple.CommerceKit.TransactionService[909]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffc12f03ce0> connection from pid 902 with interface <TransactionServiceInterface: 0x7ffc12f04f10> (PID 902)

    18/06/2015 6:59:01.877 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72f30c10> connection from pid 909 with interface <AccountServiceInterface: 0x7ffa72f34000> (PID 909)

    18/06/2015 6:59:01.879 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72f458e0> connection from pid 902 with interface <AccountServiceInterface: 0x7ffa749aaad0> (PID 902)

    18/06/2015 6:59:02.386 am storeaccountd[821]: ADI: {

        "Cache-Control" = "no-cache, private, no-transform, must-revalidate, max-age=0, no-store";

        Connection = "keep-alive";

        "Content-Encoding" = gzip;

        "Content-Length" = 11260;

        "Content-Type" = "text/html; charset=UTF-8";

        Date = "Wed, 17 Jun 2015 20:59:02 GMT";

        "Strict-Transport-Security" = "max-age=31536000";

        Vary = "Accept-Encoding";

        "apple-timing-app" = "52 ms";

        "x-apple-application-instance" = 39215;

        "x-apple-application-site" = ST13;

        "x-apple-jingle-correlation-key" = F4GWX3YVNVWS55A4AARMJPUS5Q;

        "x-apple-lokamai-no-cache" = true;

        "x-webobjects-loadaverage" = 0;

    }

    18/06/2015 6:59:02.394 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72f22ae0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72f232f0> (PID 903)

    18/06/2015 6:59:02.401 am storeaccountd[821]: ADI: {

        "Cache-Control" = "no-cache, max-age=0, no-store, must-revalidate, no-transform, private";

        Connection = "keep-alive";

        "Content-Encoding" = gzip;

        "Content-Length" = 8869;

        "Content-Type" = "text/xml; charset=UTF-8; encoding=UTF-8";

        Date = "Wed, 17 Jun 2015 20:59:02 GMT";

        "Strict-Transport-Security" = "max-age=31536000";

        Vary = "Accept-Encoding";

        "apple-timing-app" = "83 ms";

        "x-apple-application-instance" = 100603;

        "x-apple-application-site" = NWK;

        "x-apple-jingle-correlation-key" = KGD3ZXR3LXDCK62NQQOWC53CFU;

        "x-apple-lokamai-no-cache" = true;

        "x-webobjects-loadaverage" = 0;

    }

    18/06/2015 6:59:02.410 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa74a4e640> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa74a4f320> (PID 903)

    18/06/2015 6:59:02.415 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa749a3c50> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa749445b0> (PID 903)

    18/06/2015 6:59:02.419 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72c2b420> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72c8eb20> (PID 903)

    18/06/2015 6:59:02.422 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72c25590> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72cb7f20> (PID 903)

    18/06/2015 6:59:02.460 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa74b13b00> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa74b0bfc0> (PID 903)

    18/06/2015 6:59:02.503 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72f5ad60> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72f5e890> (PID 903)

    18/06/2015 6:59:02.506 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72f9e4a0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72f9e790> (PID 903)

    18/06/2015 6:59:02.510 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa7489b960> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa7489bb90> (PID 903)

    18/06/2015 6:59:02.512 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa7489ebd0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa7489ee90> (PID 903)

    18/06/2015 6:59:02.515 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa749b8fd0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa749b9410> (PID 903)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:02.777 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72fa1d50> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72fa2810> (PID 903)

    18/06/2015 6:59:02.781 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72fa5de0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72fa57f0> (PID 903)

    18/06/2015 6:59:02.796 am storeaccountd[821]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffa72cbaee0> connection from pid 903 with interface <AccountServiceInterface: 0x7ffa72cbb830> (PID 903)

    18/06/2015 6:59:02.802 am storeassetd[902]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8fcba34a50> connection from pid 903 with interface <AssetServiceInterface: 0x7f8fcba1c330> (PID 903)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: hfs: mounted Recovery HD on device disk0s3

    18/06/2015 6:59:05.872 am mds[33]: (Volume.Normal:2464) volume:0x7fa2a0854000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD

    18/06/2015 6:59:05.918 am fseventsd[20]: Logging disabled completely for device:1: /Volumes/Recovery HD

    18/06/2015 6:59:05.000 am kernel[0]: hfs: unmount initiated on Recovery HD on device disk0s3

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    18/06/2015 6:59:05.000 am kernel[0]: BUG in process suhelperd[904]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

  • by Linc Davis,

    Linc Davis Linc Davis Jun 17, 2015 2:19 PM in response to jnicol75
    Level 10 (207,941 points)
    Applications
    Jun 17, 2015 2:19 PM in response to jnicol75

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by jnicol75,

    jnicol75 jnicol75 Jun 17, 2015 3:06 PM in response to Linc Davis
    Level 1 (1 points)
    Jun 17, 2015 3:06 PM in response to Linc Davis

    Thank you for the diagnostic suggestions.

     

    Test 1: Created a new administrator account. Problem persists.

     

    Test 2: Booted in safe mode. Problem persists.

  • by jnicol75,Solvedanswer

    jnicol75 jnicol75 Jun 17, 2015 3:32 PM in response to jnicol75
    Level 1 (1 points)
    Jun 17, 2015 3:32 PM in response to jnicol75

    I have resolved this issue by bypassing the App Store and installing all system updates via terminal.

     

    List all available updates:

     

    sudo softwareupdate -l

     

    Install all available updates:

     

    sudo softwareupdate -i -a

     

    After performing the updates the App Store no longer displays a "checking for updates" spinner, and I can successfully install updates to third party applications, quit and relaunch the app store, etc.

     

    I will hazard a guess that the OS X 10.10.3 update, which I installed via the command line, fixed the issue with app store.

  • by Grey Jensen,

    Grey Jensen Grey Jensen Jun 27, 2015 9:49 AM in response to jnicol75
    Level 1 (0 points)
    Jun 27, 2015 9:49 AM in response to jnicol75

    Thank you for this.

  • by Andrew Mi,

    Andrew Mi Andrew Mi Jun 30, 2015 6:05 PM in response to jnicol75
    Level 1 (0 points)
    Jun 30, 2015 6:05 PM in response to jnicol75

    I tried this solution and the terminal gets stuck on "Finding available software".  Anything more I can do?

  • by Serania,

    Serania Serania Jun 30, 2015 6:32 PM in response to jnicol75
    Level 1 (0 points)
    Jun 30, 2015 6:32 PM in response to jnicol75

    Try deleting the cache located here:

    ~/Library/Caches/com.apple.SoftwareUpdate/

    And the prefrences plist, here:

    ~/Library/Preferences/com.apple.SoftwareUpdate.pIist.plist

    And start the application again. It should have flushed whatever updates that got stuck.

    restart your mac.

    sign out of app store sign back in again.

  • by BillGQ,

    BillGQ BillGQ Jun 30, 2015 6:54 PM in response to Andrew Mi
    Level 1 (0 points)
    Jun 30, 2015 6:54 PM in response to Andrew Mi

    The following steps worked for me.

     

    http://apple.stackexchange.com/questions/82551/mac-app-store-update-stuck-instal ling-calculating

  • by J0hn,

    J0hn J0hn Jun 30, 2015 7:06 PM in response to Andrew Mi
    Level 1 (0 points)
    Jun 30, 2015 7:06 PM in response to Andrew Mi

    Also getting stuck with "Finding available software" when trying the command line variant.  Issue persists on my end.

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