GPU panic while using Premiere Pro

Question

Level 2

357 points

GPU panic while using Premiere Pro

For the past month or so I've been doing a lot of editing in Premiere Pro (CC 2014) on my Mid-2014 Macbook Pro (15", 2.5ghz i7, 16GB) and I've experienced periodic GPU panics. They've ONLY happened when editing in PPro, sometimes when playing back a timeline with lots of effects and sometimes while doing something simple. I run the app with CUDA software acceleration, using the NVIDIA GeForce GT 750M card. The panics are extreme -- they take down the whole computer, forcing a restart.

I'm not sure whether to chalk this up to a CUDA/PPro problem or whether it's indicative of a failing GPU. My laptop wasn't included in the recent Apple recall but it seems like the symptoms are similar. I've been seeing the graphics glitches with CUDA and Yosemite while using PPro, which is a well-documented issue amongst Adobe users. But GPU panics are pretty extreme and I'm wondering if it's actually hardware issue and not a software/driver problem. I'd love to hear anyone's thoughts on this since I need my laptop for work and I don't want to take it in for service unless I absolutely need to (though I do have Applecare).

TIA,

JVK

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.3), Premiere Pro CC 2014

Posted on Jun 16, 2015 9:21 PM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Jun 17, 2015 3:27 AM in response to John Knowles

Log and post the kernel panic per these instructions:

https://support.apple.com/en-us/HT201753

That may offer a clue.

Ciao.

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Answer 2

John Knowles Author

Level 2

357 points

Jun 17, 2015 3:43 PM in response to OGELTHORPE

I did have it logged and I can paste it here, but those always seem so ****** long and outside of Apple Techs I have yet to run across anyone who can interpret the ****** things.

That said, here's a partial Panic report; I've excluded the stuff at the bottom which seems to be more of a system overview and not specifically related to the panic.

Anonymous UUID: 3909CB2D-C449-7C64-4870-8A0E4FD30471

Tue Jun 16 18:41:19 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f88b07bdb): "GPU Panic: [<None>] 3 3 5f 1d 0 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00070000: CFG 0x0fe910de 0x00100406 0xc0000000, BAR0 0x101000000 0xffffff81f8299000 0x0e7290a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.22/src/Appl eMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff81c5e5bba0 : 0xffffff800612bda1

0xffffff81c5e5bc20 : 0xffffff7f88b07bdb

0xffffff81c5e5bd00 : 0xffffff7f86caee38

0xffffff81c5e5bdc0 : 0xffffff7f86d792c6

0xffffff81c5e5be00 : 0xffffff7f86faeacc

0xffffff81c5e5be20 : 0xffffff7f86cb580e

0xffffff81c5e5bec0 : 0xffffff7f86c648c0

0xffffff81c5e5bee0 : 0xffffff80066d95d5

0xffffff81c5e5bf10 : 0xffffff7f8693f74d

0xffffff81c5e5bf50 : 0xffffff7f88c30bf4

0xffffff81c5e5bf60 : 0xffffff7f88c38cfb

0xffffff81c5e5bf80 : 0xffffff800621708b

0xffffff81c5e5bfd0 : 0xffffff8006234d39

0xffffff81f1af3f40 : 0xffffff8006142e6b

0xffffff81f1af3f90 : 0xffffff80061433b0

0xffffff81f1af3fb0 : 0xffffff80062125b7

Kernel Extensions in backtrace:

com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f86924000->0xffffff7f86952fff

com.apple.driver.AppleACPIPlatform(3.1)[97299A71-6EDD-3AD9-AE1D-2F7B61E8AA72]@0 xffffff7f88c2a000->0xffffff7f88c88fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f87619000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f86924000

com.apple.driver.AppleMuxControl(3.10.22)[26F693CB-BFE8-33FA-9D1F-3F66FC016768] @0xffffff7f88af9000->0xffffff7f88b0cfff

dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7f88af1000

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f87619000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f86924000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f869fe000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f88af4000

com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7f86c5e000->0xffffff7f86ed3fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f86924000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f86c48000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f869fe000

dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f86c58000

com.apple.nvidia.driver.NVDAGK100Hal(10.0.2)[DC43029D-568A-3B7C-976B-E922C17F51 43]@0xffffff7f86edf000->0xffffff7f8708cfff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7f86c5e000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f86924000

BSD process name corresponding to current thread: kernel_task

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Answer 3

OGELTHORPE

Level 9

57,329 points

Jun 17, 2015 3:48 PM in response to John Knowles

John Knowles wrote:

That said, here's a partial Panic report; I've excluded the stuff at the bottom which seems to be more of a system overview and not specifically related to the panic.

Occasionally, there is some germane information, so for future reference, post it all.

Bottom line is that your MBP is having GPU difficulties. Make an appointment at an Apple store genius bar and have it sorted out. I trust that the MBP is still in the warranty period.

Ciao.

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