'm using OS X Mavericks on my MacBook Pro and for the past few weeks I can't sign in to the app store, iMessage or FaceTime. I get an error saying 'connection failed'. My password and ID are correct. Some help would be great.
Apps such as Little Snitch, Growl, and MacKeeper, can prevent access to the App Store, iMessage, and FaceTime
Disable anti virus software if installed
Check the firewall in System Preferences > Security & Privacy > Firewall > Firewall Options
Make sure Gatekeeper is enabled
Open System Preferences > Security & Privacy then select the General tab.
Make sure either Mac App Store or Mac App Store and identified developers is selected.
If that area is grayed out, click the padlock icon to proceed.
I already had this setting, just checked!. And I don't have those apps downloaded. But thanks
tried that yesterday - didn't work
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - Mavericks also Yosemite
I'm using OS X Mavericks on my MacBook Pro and for the past few weeks I can't sign in to the app store, iMessage or FaceTime. I get an error saying 'connection failed'. My password and ID are correct. Some help would be great.
