Eruainantiel

Q: My phone has frozen whilst restoring my backup on my new phone

HI I smashed my screen so I was give a new iphone today so i backed it up on my iTunes last night, and Im in the process of restoring it from my backup and it's frozen but it has told me not to turn my handset off. I don't know what to do, my phone looks like it loading something, it's on the apple screen but with the bar the the bottom like when you update but it's been the same for the last 20-30 minutes. It's making me freak out.

iPhone 6

Posted on Jun 17, 2015 9:53 AM

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Q: My phone has frozen whilst restoring my backup on my new phone

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  • by Nubz N.,

    Nubz N. Nubz N. Jun 19, 2015 10:29 AM in response to Eruainantiel
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    Jun 19, 2015 10:29 AM in response to Eruainantiel

    Hi Eruainantiel,

     

    What your are describing sounds like the progress bar described in this article.

     

    Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch from backup - Apple Support

     

    Note it says it can take up to an hour depending on how much you are restoring.

    When this occurs, the progress bar might be moving very slowly or seem like it isn't moving.

    Let the device complete the update, restore, or erase process.

     

    The progress bar shows installation progress. The amount of time depends on the number of files on the device and whether you're erasing, updating, or upgrading your iOS. This process can take as little as a minute if your device has little or no data or if you're erasing the device. If your device contains a large number of files, the process can take from several minutes to an hour.

    Please let us know if that isn't the case.

    Nubz