Apple sold me an invalid iphone, now what?

HI, I also had a similar experience. I purchased a brand new iPhone 6 Plus from AT&T las year. An last week my wife cracked the screen and we took it to the Apple Store. To our surprise the Apple employee told us that the screen was not original! We had never fixed or repaired the phone. So now we are being forced to use after market parts because Apple will not honor their own products!

I am hearing more and more cases like ours. Anyone else with these issues?

Apple are not refusing to honour their own products. If it was not the original screen, it would not have been an Apple product.

We see so many of this kind of complaint and all too often the original seller was not Apple.

And I repeat.. The phone was purchased in original and unopened packaging from a corporate AT&T store. The phone has never been opened/repaired/altered until last week, when the Apple technicians attempted the repair. The IMEI and serial numbers match with Apple's database, so it is an original phone. If I had used a third party repair facility, it would have made more sense to me to go the same route, instead of been treated like a delinquent at the Apple store. I paid for an original Apple product, so it is my right to demand my device to be repaired. So, I will keep on posting until someone who has a little bit of customer service acumen can address these types of issues for me and all other frustrated customers. These two are not the only isolated incidents that have been reported, so something needs to be fixed at the corporate level instead of having the customers go through all these unjustified troubles.

I'm so sorry if I have in any way upset you. First I have to say this is not Apple you are communicating with. The people here form a voluntary service and are users like yourself. We cannot answer on Apple's behalf and have no connection with Apple customer service.

But to resolve your problem I think it would be best for you to talk to the manager of the store you approached and ask, if he cannot help you, that he give you a link to the area manager. Of course, you could always complain to Cupertino HQ, but we both know such actions are likely to take time ... and meanwhile perhaps you can't use your phone.

ps. By saying it could not have been an Apple product, I meant an Apple screen. Perhaps it got damaged in AT&T and they repaired and repackaged it.