HELP...My iPhone & iPad not being seen/recognized on laptop

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HELP...My iPhone & iPad not being seen/recognized on laptop

I have an iPhone 6 and and an older iPad, neither is showing/recognized up on my computer(not iTunes also) at all, I don't know an exact last time it was recognized by the laptop but, I'm wondering if I mistakingly deleted a needed software program a couple months back when I deleted some unused programs & if that's nowt what's preventing any recognition by the laptop?

I've spent countless hours trying to fix the problem with no success and I'm getting sick of the christmas music still on my playlist when I shuffle...lol

Both my iPhone & iPad work and are recognized by my wife's laptop so it's not the devices themselves

Have tried so far:

-different cables

-restarting computer

-uninstalling & reinstalling ALL itunes & associated apple programs

-updating drivers

Thanks!

iPhone 6, iOS 8.3

Posted on Jun 17, 2015 8:06 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Jun 18, 2015 7:03 AM in response to eekconway

Please test after taking each of the steps below that you haven't already tried. Back up all data before making any changes.

1. Follow the directions in this support article.

2. If you subscribe to iTunes Match, then on the device select

Settings ▹ iTunes & App Store ▹ iTunes Match: Off

and try again. Re-enable iTunes Match if the sync succeeds. (Credit for this solution to ASC member Blue Velvet.)

3. Skip this step if you're not running OS X 10.9 ("Mavericks") or later. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data.

Please triple-click anywhere in the line below on this page to select it:

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

Wait for a new line ending in a dollar sign ($) to appear below what you entered.

Log out or restart the computer and empty the Trash.

4. As a last resort, restore the device in recovery mode.

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