tempraven

Q: Facebook won't load on my macbook air

Long story short, i know nothing about apples,  I have a Macbook Air, came home yesterday , and fb won't load, at all...

I have changed nothing on my computer,  Tried resetting safari, cleared cache, blah blah blah.

Why does this only do this on apple. will never buy another apple computer ever.

 

tempest

MacBook Air

Posted on Jun 18, 2015 6:19 AM

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Q: Facebook won't load on my macbook air

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  • by Eric Root,

    Eric Root Eric Root Jun 18, 2015 8:50 AM in response to tempraven
    Level 9 (70,250 points)
    iTunes
    Jun 18, 2015 8:50 AM in response to tempraven

    Try another browser as a test.

     

    Firefox

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

                   

    Safe Mode