PeeJay2

Q: Is there a way to diagnose why an iphone activation fails without paying for a support ticket?

My iPhone 3G activation fails, and the only feedback from iTunes is the message to try later our contact customer support (which will cost me $29)

 

relevant portion of the log:

 

17/06/15 23:23:51,534 iTunes[1468]: Entered:_AMMuxedDeviceDisconnected, mux-device:14

17/06/15 23:23:51,535 iTunes[1468]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:14

17/06/15 23:23:51,535 iTunes[1468]: tid:295f - RestoreOS mode device disconnected

17/06/15 23:24:57,063 iTunes[1468]: _AMDDevicePaired (thread 0x116d5f000): Didn't Get Device for ID: 15

17/06/15 23:25:00,520 iTunes[1468]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:15

17/06/15 23:25:00,575 iTunes[1468]: tid:1924f - unable to query device capabilities

17/06/15 23:25:18,463 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.1499) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

17/06/15 23:25:18,464 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.1499) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

17/06/15 23:25:19,120 iTunes[1468]: AMDeviceLookupApplications (thread 0x10f20a000): Was unable to start the install service on the device: 0xe800005d

17/06/15 23:25:19,120 iTunes[1468]: AMDeviceLookupApplications failed (0xE800005D)

17/06/15 23:25:27,702 iTunes[1468]: AFC ReadAtPosition operation failed (0xE8004006) for "/iTunes_Control/iTunes/iTunes Library.itlp/Genius.itdb"

17/06/15 23:25:28,060 iTunes[1468]: AFC WriteAtPosition operation failed (0xE8004006) for "/iTunes_Control/iTunes/iTunes Library.itlp/Genius.itdb-journal"

17/06/15 23:25:28,821 iTunes[1468]: AMDeviceLookupApplications (thread 0x112c47000): Was unable to start the install service on the device: 0xe800005d

17/06/15 23:25:28,821 iTunes[1468]: AMDeviceLookupApplications failed (0xE800005D)

17/06/15 23:25:37,835 com.apple.xpc.launchd[1]: (com.apple.iTunes.90912[1468]) Service exited due to signal: Terminated: 15

Posted on Jun 18, 2015 2:23 PM

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Q: Is there a way to diagnose why an iphone activation fails without paying for a support ticket?

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