Q: Why can't I FaceTime between England and Italy (Florence). Says its connecting, both ends, but just times out. Checked all hints and tips and everything up to date and working

Why can't I FaceTime between England and Italy (Florence). Says its connecting, both ends, but just times out. Checked all hints and tips and everything up to date and working

iPad Mini, iOS 8.3, Same issue for iPhone 5s

Posted on Jun 18, 2015 3:12 PM

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Q: Why can't I FaceTime between England and Italy (Florence). Says its connecting, both ends, but just times out. Checked all hints a ... more

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by alex_h1,Helpful

alex_h1 Jun 20, 2015 1:50 PM in response to 19ID56
Community Specialists

Jun 20, 2015 1:50 PM in response to 19ID56

Hi 19ID56,

To start troubleshooting this issue where you're unable to place a FaceTime call with another user in a different country, have both devices go through the troubleshooting in the article below.

If you can't make or receive FaceTime calls - Apple Support

Take care,
Alex H.
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Q: Why can't I FaceTime between England and Italy (Florence). Says its connecting, both ends, but just times out. Checked all hints and tips and everything up to date and working

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by alex_h1,★Helpful

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by alex_h1,Helpful