The password reset email is not being sent.

Hello Maloneymnz,

Thank you for using Apple Support Communities.

I see you are not receiving the password reset email. The following article provides a number of things and places to check if you don't receive the email. I know you have checked one or two, like the junk mail and server, but there are a couple of other things also.

If you didn't receive your verification or reset email - Apple Support

Regards,
Jeff D.

Hi Mike,

If you have tried steps 1 through 4 in the support article I sent you (If you didn't receive your verification or reset email - Apple Support), then it is time to go on to step 5 and contact Apple Support.

Cheers,

Jeff D.