Maloneymnz

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Q: The password reset email is not being sent.

I checked the junk mail etc and then checked the server. The password reset email is not even making it to the server.

Posted on Jun 18, 2015 4:58 PM

I have this question too

Q: The password reset email is not being sent.

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by jeffd55,Helpful

jeffd55 Jun 20, 2015 2:32 PM in response to Maloneymnz
Community Specialists

Jun 20, 2015 2:32 PM in response to Maloneymnz

Hello Maloneymnz,

Thank you for using Apple Support Communities.
I see you are not receiving the password reset email. The following article provides a number of things and places to check if you don't receive the email. I know you have checked one or two, like the junk mail and server, but there are a couple of other things also.
If you didn't receive your verification or reset email - Apple Support

Regards,
Jeff D.
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by Maloneymnz,

Maloneymnz Jun 20, 2015 2:38 PM in response to jeffd55
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Jun 20, 2015 2:38 PM in response to jeffd55

Thanks Jeff,

I am getting mail to that email account but nothing from Apple. It's not in a junk mail folder in Outlook but it's also not even reaching the mail server (before hitting Outlook). Any other suggestions?

Thanks
Mike
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by jeffd55,

jeffd55 Jun 23, 2015 11:38 AM in response to Maloneymnz
Community Specialists

Jun 23, 2015 11:38 AM in response to Maloneymnz

Hi Mike,

If you have tried steps 1 through 4 in the support article I sent you (If you didn't receive your verification or reset email - Apple Support), then it is time to go on to step 5 and contact Apple Support.

Cheers,
Jeff D.
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