PuttingDoctor

Q: Safari adware warning

Something has taken over Safari giving me a phone number to call.  I realize this is a scam but it's jammed up my Safari and won't let go.

 

They can't even spell correctly and call it an "Adward Attack" ...

 

Any ideas would be appreciated.

iOS 7.0.1

Posted on Jun 19, 2015 2:03 PM

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Q: Safari adware warning

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Jun 19, 2015 2:04 PM in response to PuttingDoctor
    Level 10 (271,755 points)
    Desktops
    Jun 19, 2015 2:04 PM in response to PuttingDoctor

    Helpful Links Regarding Malware Problems

     

    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.

     

    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

     

    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

     

    Fix Some Browser Pop-ups That Take Over Safari.

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

     

    Remove Browser Pop-up Problems

     

         AdwareMedic

         Adblock Plus 1.8.9, GlimmerBlocker, or AdBlock

         Remove adware that displays pop-up ads and graphics on your Mac

         How to remove the FlashMall adware from OS X

  • by Niel,

    Niel Niel Jun 19, 2015 2:04 PM in response to PuttingDoctor
    Level 10 (314,289 points)
    Mac OS X
    Jun 19, 2015 2:04 PM in response to PuttingDoctor

    Click here and follow the instructions in the first paragraph of the last section.

     

    (128913)

  • by stedman1,

    stedman1 stedman1 Jun 19, 2015 2:05 PM in response to PuttingDoctor
    Level 9 (74,189 points)
    Apple Watch
    Jun 19, 2015 2:05 PM in response to PuttingDoctor

    Double tap the Hone button to reveal the recently used icons. Swipe upwards on the Safari preview.

    Go to: Settings - Safari - Clear History.

    Restart Safari.

  • by PuttingDoctor,

    PuttingDoctor PuttingDoctor Jun 19, 2015 3:41 PM in response to stedman1
    Level 1 (0 points)
    Jun 19, 2015 3:41 PM in response to stedman1

    TThanks everyone. I went to settings / Safari / clear history & web site data. Problem solved.

  • by stedman1,

    stedman1 stedman1 Jun 19, 2015 3:42 PM in response to PuttingDoctor
    Level 9 (74,189 points)
    Apple Watch
    Jun 19, 2015 3:42 PM in response to PuttingDoctor

    You are welcome.