borisser

Q: Iphone 6: music starts playing by itself

Hi,

 

It started after update to iOS 8.3. Music on iPhone will start paying by itself when the iPhone is locked. I had it happened multiple times and can not figure it out what's causing it. Last time it was in my pocket at work and all of a sudden it started blaring out of my pocket during the meeting. It was quite embarasing.

 

Any suggestion how to stop this is greatly appreciated. 

iPhone 6, iOS 8

Posted on Jun 19, 2015 5:43 PM

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Q: Iphone 6: music starts playing by itself

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  • by sterling r,

    sterling r sterling r Jun 21, 2015 12:28 PM in response to borisser
    Community Specialists
    Jun 21, 2015 12:28 PM in response to borisser

    Hello there borisser,

     

    It sounds like your music for some reason starts playing on its own, randomly. That seems like some software in the background is causing it to start, so I would quit all the running apps on the device and then test that out for a bit.

     

    iOS: Force an app to close

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that restart the device and test the issue again:

     

    iOS: Turning off and on (restarting) and resetting

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling 

  • by marcusdiddle,

    marcusdiddle marcusdiddle Aug 21, 2015 6:41 AM in response to sterling r
    Level 1 (7 points)
    Mac OS X
    Aug 21, 2015 6:41 AM in response to sterling r

    Could you clarify what kind of software running in the background would possess the ability to start auto-playing Apple Music on its own? I'm experiencing the same issue on my iPhone 5C, where Apple Music will just start playing on its own. My phone has been sitting next to me on my desk for the last two hours, and it just started suddenly playing music. Wasn't touching it, and wasn't in my pocket, so can't blame it on errant button press. And I checked apps running in the background, which was limited to just a few, including Safari, Outlook, Instagram, and a weather app. I don't think any of these would have the permissions necessary to start auto-playing music.

  • by martinpolpetta,

    martinpolpetta martinpolpetta Sep 11, 2015 2:05 AM in response to sterling r
    Level 1 (0 points)
    Sep 11, 2015 2:05 AM in response to sterling r

    I have the same issue. Very annoying.

    May be a sw issue but it seems to happen only when headphones are in the iPhone socket - are others experiencing this?

  • by Heronyx,

    Heronyx Heronyx Jan 25, 2016 3:15 AM in response to sterling r
    Level 1 (0 points)
    Jan 25, 2016 3:15 AM in response to sterling r

    Your suggestion doesn't fix the issue because it has nothing to do with background apps. My phone starts playing music even if I have completely restarted the phone and have not used it again since turning it back on. The music which it was playing was not even on my phone as I tried deleting all of my music and was under the impression (since the phone told me) that I could only play music over wi-fi (which I have turned off). Somehow it set itself up to play music using my mobile data so not only is it wasting my battery because I have to keep my phone muted to avoid embarrassment and don't realise this is happening immediately, but it is also costing me money. I think that this has to do with the annoying voice control which often also switches itself on, talks to itself for a while and then decides to play music even when no one responds.

  • by Heronyx,

    Heronyx Heronyx Jan 25, 2016 3:18 AM in response to martinpolpetta
    Level 1 (0 points)
    Jan 25, 2016 3:18 AM in response to martinpolpetta

    Mine does it even when there are no headphones plugged in and clearly the OP's does the same which is why s/he said:

    Last time it was in my pocket at work and all of a sudden it started blaring out of my pocket during the meeting. It was quite embarasing [sic].
  • by kimber@kiva,

    kimber@kiva kimber@kiva Feb 5, 2016 1:10 PM in response to Heronyx
    Level 1 (0 points)
    Feb 5, 2016 1:10 PM in response to Heronyx

    This happens on my 6+ but it has been playing Audio Content from iBooks even when that app has not been open

  • by da-n,

    da-n da-n Feb 6, 2016 3:49 PM in response to sterling r
    Level 1 (0 points)
    Feb 6, 2016 3:49 PM in response to sterling r

    So when do we get a solid answer from Apple????

    Running ios9.2 and still have the problem. Apple Genius my a$$

  • by rsilkens,

    rsilkens rsilkens Feb 16, 2016 5:19 AM in response to da-n
    Level 1 (0 points)
    Feb 16, 2016 5:19 AM in response to da-n

    Same problem with audiobook content (both Audible and Book Mower apps).

     

    iPhone 6s+ iOS 9.2.1(13D15)

  • by Millone64,

    Millone64 Millone64 Mar 2, 2016 11:32 AM in response to borisser
    Level 1 (4 points)
    Mac OS X
    Mar 2, 2016 11:32 AM in response to borisser

    I Just experienced the same problem and i discovered that it happens when connected to a specific charger. If i use a different charger the problem does not happen. The charger that causes the issue also cause loss of control of the display, i cannot swipe or do anything with the display.

  • by da-n,

    da-n da-n Mar 2, 2016 12:47 PM in response to da-n
    Level 1 (0 points)
    Mar 2, 2016 12:47 PM in response to da-n

    Turns out the problem is the earbud cord. The wires on the jack end had become pulled loose (internally) from the base and when the cord gets bent over by me moving around, the loose wires turn on the music or Siri comes on.

     

    It is an obvious design flaw...the hard plastic piece needs to be longer so you don't use the wire to unplug the cord. I had to buy new earbuds but decided to go by Homedepot and buy a white heat shrink tube. (3/16-3/32" size) fit nicely over the jack. This now acts as a bend restricter and keeps the wires from being pulled out when I unplug.

  • by Rolleen,

    Rolleen Rolleen Mar 13, 2016 8:33 PM in response to da-n
    Level 1 (0 points)
    Mar 13, 2016 8:33 PM in response to da-n

    I am having this same problem, music starting on its own.  But sometimes my earbuds are in and most times they are not.  I have no apps running in the background and the music still starts.  I even signed out of Apple music and it still played!!  I had to turn my phone completely off at church this morning just in case it happened again.  Seems to happen 2 or 3 times a day and even in the middle of the night.  Very annoying!  I have a 6 plus iPhone and the IOS is 9.2.1 

     

    I think it's a bug in the software of the newest version of iOS, that's what I think.

  • by klwhite63,

    klwhite63 klwhite63 Mar 20, 2016 4:20 AM in response to sterling r
    Level 1 (0 points)
    Mar 20, 2016 4:20 AM in response to sterling r

    iphone 6 iOS 9.2.1

     

    my phone will randomly play music with no app. I can't even swipe the app off to turn it off. I have to go to the lock screen to turn it off. The last time it was sitting on the table, locked, no apos of any kind running because I had just killed them all. This is very annoying and it randomly comes on at the worst times. In meetings, when I'm sleeping, etc. This isn't acceptable.

     

    Thanks

     

    faithful apple user questioning my faith.

     

    Katy White

  • by Jeremynoneya,

    Jeremynoneya Jeremynoneya May 13, 2016 10:59 AM in response to sterling r
    Level 1 (4 points)
    May 13, 2016 10:59 AM in response to sterling r

    Are you going to answer these guys' question? Or are you not done patting yourself on the back for your last attempt which was clearly not helpful... This same thing happens to my girlfriend while we are on the phone. Thanks ahead of time for your timely response

     

    - android user

  • by ImKev,

    ImKev ImKev May 13, 2016 12:57 PM in response to borisser
    Level 1 (4 points)
    May 13, 2016 12:57 PM in response to borisser

    I Have a 6 plus and a 5s connected to the same blue tooth head set. After disconnecting from a call on the 5s, the 6plus will start playing music on its own. I have no music on the phone at all. It's playing sample music that is either streaming or its downloading on its own. Happens about 15 times a day. Only way to make it shut off is to shut off blue tooth headset and turn it back on.

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