iPhone Stuck on Apple Logo just want to recover my data without

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iPhone Stuck on Apple Logo just want to recover my data without

I've tried to restore my phone early but it showed some kind of error. What I wanted to do was just recover the pictures i have on that phone. It is stuck on the apple logo and i was wondering if there is any kind of method or services that would recover what I have on my iphone. I don't care if the phone is a goner just want to know if theres a possiblity or any services that would help me recover the photos i have on my iphone.. i just need to get past that apple logo

iPhone 5, iOS 8.3

Posted on Jun 19, 2015 9:24 PM

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Answer 1

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ChrisJ4203

Level 10

230,299 points

Jun 19, 2015 9:28 PM in response to dangle0905

What was the exact wording of the error. If you are stuck on the Apple logo, have you tried holding down the sleep/wake and home buttons together until you see the Apple logo again and then release. That will reboot the phone. See if that gets you any further, or if you can see the error again. If you see the iTunes logo and the USB plug, then the device has gone into Recovery Mode, and you will not be able to recover the photos.

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Answer 2

dangle0905 Author

Level 1

5 points

Jun 19, 2015 9:41 PM in response to ChrisJ4203

chris it my phone was restarting randomly for the past 4 months..yesterday it restarted and then got stuck on the apple logo. so i tried to do the restore...itunes gave me an option to restore or update the phone..i hit the update option and then it showed an error message (stupid of me to not take the message down) anyways the phone restarted again and got stuck on the apple logo while the update was downloading. i tried to restore again but the phone wont go to restore mode like previously. so now im stuck on the apple logo.

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Answer 3

ChrisJ4203

Level 10

230,299 points

Jun 20, 2015 5:55 PM in response to dangle0905

Try the instructions here, but if you cannot get the device into Recovery Mode, you may have to make an appointment at the Genius Bar. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 4

dangle0905 Author

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5 points

Jun 23, 2015 2:50 AM in response to ChrisJ4203

Chris i tried to update it again today under the dfu mode and saw the error again. The error is error 27. It would extract the update but wouldnt go any further. I havent choose the restore option yet becayse i dont want to lose the pictures i have on the phone. Do you know if there is any service that juswould just recover my photos and stuff on my phone? But yeah i Just scheduled an appointment with genius bar for friday. Thanks again for trying to help.

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Answer 5

ChrisJ4203

Level 10

230,299 points

Jun 23, 2015 7:59 PM in response to dangle0905

You will not be able recover the data. If you tried to restore and got an error, then data is done for. If you look at this support document Get help with iOS update and restore errors - Apple Support then you will see that error 27 is a hardware error. You will also find this out when you have your Genius Bar appointment.

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