Yesenia Betancur

Q: Help!

stole me the cell phone that I can do to fix it
28
days ago stole me the phone and they are using accounts with my name and mypictures, I'd like to know that I can make that mobile is locked and not to run them

iPhone 4, iOS 8.1.1

Posted on Jun 20, 2015 12:31 AM

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Q: Help!

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  • by sterling r,

    sterling r sterling r Jun 21, 2015 1:32 PM in response to Yesenia Betancur
    Community Specialists
    Jun 21, 2015 1:32 PM in response to Yesenia Betancur

    Hi there Yesenia Betancur,

     

    it sounds like your phone is no longer in your possession but someone is using your accounts that you have setup on the phone. I'm sorry to hear about that. I would go over the information in this article to lock your phone:

     

    If your iPhone, iPad, or iPod touch is lost or stolen

     

    It has information about changing your Apple ID password to prevent further access to your account, and even locking the device, or even remotely erasing it. 

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling