-
All replies
-
Helpful answers
-
Jun 21, 2015 2:21 PM in response to DavesGby sterling r,★HelpfulHi DavesG,
It sounds like you are trying to sync your music to your device but its not all syncing. From what you describe you may need to change the sync settings for your music in iTunes:
Sync your iPhone, iPad, and iPod with iTunes using USB
If you have it set to sync all your music, then I would uncheck the box to sync your music, click apply in the lower right, then sync it all back.
Thank you for using Apple Support Communities.
Cheers,
Sterling
-
Jun 23, 2015 4:22 AM in response to sterling rby DavesG,Thanks for replying - I've tried, as you suggest, un-syncing music (in my case its selected items not all music) then syncing the same selected items & the same songs are synced but a lot are missing. I've also tried it on an iPad & the same happens.
It worked fine around 2 months ago but there must be something in one of Apples recent updates that has changed it.
It is a serious fault in my opinion as you can be confident what music you transfer to your device.
-
Jun 24, 2015 2:24 PM in response to DavesGby sterling r,Thanks for the update. From what you're describing it seems to me like there may be a software issue with either your iTunes library or the iPhone itself. To start I would next backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
If it persists then I would backup your iTunes library:
Back up your iTunes library by copying it to an external drive
Then recreate your iTunes library and try the sync again:
-
Jun 24, 2015 5:18 PM in response to DavesGby turingtest2,★HelpfulIf syncing doesn't give the desired results these steps usually work
- Backup device.
- Restore as a new device.
- Restore backup taken earlier.
tt2
-
Jun 25, 2015 1:33 AM in response to sterling rby DavesG,Thanks for that - it seems that iTunes has been confused somehow - It also seems strange that it should have the same result on an iPhone as on an iPad.
It will take me a while to get round to carrying out these suggestions but I'll report back when I have.
-
Jun 25, 2015 1:34 AM in response to turingtest2by DavesG,Thanks - same comments as for sterling r - I'll report the result once I've tried this.
