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Helpful answers
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Jun 22, 2015 9:16 AM in response to Reiffkby Jason L,★HelpfulHi Reiffk,
It sounds like there’s an issue focusing the iSight camera on the back of your iPhone 6 Plus and you’re wondering what to try before setting up service. The article linked below provides a lot of great troubleshooting tips which may be able to resolve the focusing issue with your device.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Your photos are blurred or out of focus
If your photos are blurred, out of focus, or have dark spots, try these steps:
- Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
- Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
- If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.
Ciao,
-Jason
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Jun 23, 2015 12:08 AM in response to Jason Lby Reiffk,Jason,
Thank you for your reply to my camera issue.
I did what you suggested but with no luck in correcting the problem. If you have anore suggestions please feel free to give them.
Thank you again in advance!
Ciao
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Jun 23, 2015 9:27 AM in response to Reiffkby Jason L,Based on the issue focusing the iSight camera, it appears your iPhone 6 Plus needs to be serviced. The link below should help you get started with the process and answer any questions that you may have about warranty and service pricing.
iPhone Other Repair Options - Apple Support
-Jason
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Sep 14, 2015 1:00 PM in response to Reiffkby safromgranite bay,Apple has a recall on the iSight camera for a range of iPhone 6 Plus serial numbers Because of a defect that causes focusing to fail. Replacement is free if your serial number is inclouded in the recall for extended service. Go here.
