Googmeister
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Q: How do I delete all signs of Pandora App from iTunes (& iCloud?)

My Pandora App keeps freezing. I've already been through one round of troubleshooting with her that did not work. Now, after deleting it off my iPhone6 (this part was easy) now she wants to me to delete any remnants of it off iTunes (& iCloud?) through using my computer - which is a brand new Mac Book Pro with the latest iTunes & iCloud apps on it. I cannot figure out how to do this. Help!

 

(My searches so far have uncovered a lot of other people that are unable to do this on the newest iTunes too.)

MacBook Pro (Retina, 13-inch,Early 2015), iOS 8.3, newest MacBook Pro Model

Posted on Jun 20, 2015 4:34 PM

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Q: How do I delete all signs of Pandora App from iTunes (& iCloud?)

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  • by ckuan,

    ckuan ckuan Jun 22, 2015 6:46 PM in response to Googmeister
    Level 7 (34,349 points)
    Jun 22, 2015 6:46 PM in response to Googmeister

    See image:

    Screen_Shot_2015-06-23_at_11_40_35.png

  • by Googmeister,

    Googmeister Googmeister Jun 22, 2015 7:52 PM in response to ckuan
    Level 1 (8 points)
    Notebooks
    Jun 22, 2015 7:52 PM in response to ckuan

    I've been trying to take a screen shot & paste what I get when I select those two, but it keeps rejecting my paste. I don't get any app icons.

  • by ckuan,

    ckuan ckuan Jun 22, 2015 7:54 PM in response to Googmeister
    Level 7 (34,349 points)
    Jun 22, 2015 7:54 PM in response to Googmeister

    No comment.

  • by ckuan,

    ckuan ckuan Jun 22, 2015 7:57 PM in response to Googmeister
    Level 7 (34,349 points)
    Jun 22, 2015 7:57 PM in response to Googmeister

    Make an appointment with Apple genius and bring in your Mac for an evaluation.

  • by Chris CA,

    Chris CA Chris CA Jun 22, 2015 8:13 PM in response to Googmeister
    Level 9 (79,682 points)
    iTunes
    Jun 22, 2015 8:13 PM in response to Googmeister

    Googmeister wrote:

     

    I've been trying to take a screen shot & paste what I get when I select those two, but it keeps rejecting my paste. I don't get any app icons.

    Because you don’t paste.

    Click the camera icon at top of the Reply to box then select the screenshot.

  • by Googmeister,

    Googmeister Googmeister Jun 23, 2015 7:21 PM in response to Chris CA
    Level 1 (8 points)
    Notebooks
    Jun 23, 2015 7:21 PM in response to Chris CA

    Don't get all hung up on the wording. That is what I did.

     

    I kept getting an error that it was the wrong file type or too big. Tried different file types and shrinking the picture, but still got the same error.

  • by Googmeister,

    Googmeister Googmeister Jul 12, 2015 10:33 AM in response to ckuan
    Level 1 (8 points)
    Notebooks
    Jul 12, 2015 10:33 AM in response to ckuan

    Hi ckuan,

     

    New summary...

     

    The Pandora was deleted from my iPhone & iPad weeks ago.

     

    Today - I physically connected my iPhone to my Mac for the first time ever. I downloaded all the iPhone Apps to iTunes. I then synced my iPhone to iTunes on the Mac. I can now view the Apps on my iPhone & iPad in iTunes as you described. Pandora is not there under "My Apps", "My iPhone Apps" or "My iPad Apps". I also only see currently installed Apps in these windows. No uninstalled Apps appear at all.

     

    I then went to System Preferences & deleted the Backups for the iPhone & iPad.

     

    According to the instructions from the Pandora Support Person, I should now be able to download a new/fresh copy of Pandora onto my iPhone. I use my iPhone to open Apps Store and view the Pandora App. It still has the "cloud symbol" on it, indicating that this not a fresh version of the App, but is the same copy I had freezing problems with.

     

    Note - While in iTunes, I select App Store at the the top of the screen, then there are a few choices down lower right, including "purchased". If I select that I am able to view all Apps I ever purchased, as well as Pandora w/ the cloud symbol, yet I cannot touch/edit any of the Apps (i.e., all are read-only/view-only), so I cannot delete the Pandora App from there.

     

    Any new ideas?

     

    Thanks,

    Chris

  • by Chris CA,

    Chris CA Chris CA Jul 12, 2015 8:39 PM in response to Googmeister
    Level 9 (79,682 points)
    iTunes
    Jul 12, 2015 8:39 PM in response to Googmeister

    Googmeister wrote:

    Don't get all hung up on the wording. That is what I did.

    Okay. But if you write words of something you didn’t do, how are we to know?

    According to the instructions from the Pandora Support Person, I should now be able to download a new/fresh copy of Pandora onto my iPhone. I use my iPhone to open Apps Store and view the Pandora App. It still has the "cloud symbol" on it, indicating that this not a fresh version of the App, but is the same copy I had freezing problems with.

    The cloud symbol means that you have already purchased it or downloaded (if it was free).

    Note - While in iTunes, I select App Store at the the top of the screen, then there are a few choices down lower right, including "purchased". If I select that I am able to view all Apps I ever purchased, as well as Pandora w/ the cloud symbol, yet I cannot touch/edit any of the Apps (i.e., all are read-only/view-only), so I cannot delete the Pandora App from there.

    It is the Pandora app in iCloud, which means it is in the iTunes store, You cannot delete items in the iTunes store.

    Either download it in iTunes then sync it to your iDevice or open the App store on your iDevice and download it.

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