Apple Event: May 7th at 7 am PT
When importing music CDs the track names are not updated. Using 'Get Track Names' results in the message 'User Not Registered for online use'. Has anyone else had this problem and solved it?
iPod classic, Windows 7
The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12 (though the number of reports has reduced significantly since 12.1 was released). A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed. In Windows Explorer (assuming Windows 7 or 8):
Without this you won't see the AppData folder in C:\Users\username\. Alternatively, press Winlogo+R, enter "%appdata% and press return to access the AppData folders referred to below.
If this doesn't work:
iTunesPrefs.xml
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work (and most people have reported that the problem is fixed by one of the two procedures above):
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.
The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12 (though the number of reports has reduced significantly since 12.1 was released). A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed. In Windows Explorer (assuming Windows 7 or 8):
Without this you won't see the AppData folder in C:\Users\username\. Alternatively, press Winlogo+R, enter "%appdata% and press return to access the AppData folders referred to below.
If this doesn't work:
iTunesPrefs.xml
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work (and most people have reported that the problem is fixed by one of the two procedures above):
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.
Thanks for your help, problem resolved after executing procedures one and two.
Best wishes,
johnantonyfrombeaconsfield
I did all of this and now I can not sync my Ipad or Ipod and my system now locks up when ITunes opens. Very frustrating.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
Using 'Get Track Names' results in the message 'User Not Registered for online use'. Has anyone else had this problem and solved it?
