Cannot update/restore iPod--Error code (-48)

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Level 1

0 points

Cannot update/restore iPod--Error code (-48)

Hello! I've been having problems with my nano lately--everytime I try to update/restore it (using the new version of iTunes), it gives me the error "Cannot update iPod. An unknown error occurred (-48)." I've searched the internet and cannot find what this error code means (I'm using a PC). It won't let me look at the music on the iPod (which seems to not be playing correctly when headphones are plugged in). The iPod itself isn't giving me any sad faces or anything.. I'm at a loss! I've tried using different USB ports and even purchased a new cable. Nothing is working. I've tried the five Rs that I can do and I'm beginning to become pretty frustrated. I'm not using Mcafee. Any help would be appreciated.

iPod nano 2nd gen., Windows XP

Posted on Oct 27, 2006 12:10 PM

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Answer 1

wb1000

Level 1

8 points

Nov 29, 2006 5:56 AM in response to cornfu

I have this problem with a 'brand new' refurb 1st Gen 4G Nano. Have there been any solutions?

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Answer 2

Dec 5, 2006 8:28 AM in response to wb1000

I had problems with error -48, unable to update and eject, files in use etc. Nothing would work, even spent 3 hours on phone to Apple tech support, they couldn't fix it either. In desperation I performed an Archive and Install which at time of writing has worked, Nano 8gb now working perfectly for the first time since purchase. Info @ http://docs.info.apple.com/article.html?artnum=107120
Procedure was easy and all network settings etc can be retained, even my iTunes library remained intact. Remains to be seen whether this is a permanent fix, but so far so good.

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Answer 3

Dec 6, 2006 2:36 PM in response to Harry McMillan

Spoke too soon, dreaded error -48 is back again. Now believe it's futile to fight this, there is something wrong with iTunes 7 and iPod software. Disappointed and disillusioned that Apple will not even acknowledge the problem.

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Answer 4

Dec 8, 2006 1:20 AM in response to Harry McMillan

I have had the same problem with my 2nd Gen. iPod Nano - I find the error comes up on average three times - and eventually transfer. Often occurs when tranferring Podcasts - related? Took my Pod to my local Apple Store and they couldn't replicate the problem - no error came up. Conflict with other USB Devices?

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Answer 5

Dec 8, 2006 10:11 AM in response to Stephen Carr1

I've also noted a possible link to podcasts but I have no USB devices connected apart from keyboard.

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Answer 6

yoesse

Level 2

395 points

Dec 12, 2006 9:29 PM in response to Harry McMillan

There is a site that you can visit. It is as follows.

http://www.appleerrorcodes.com/

There is also a utility on on your PC called Dr. Watson. Hopefully, it is avail for you. As you can see I am running Windows XP Pro. You may also have some other type error logging on your PC.

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